Candance Roby

Memphis, TN

add3pi@r.postjobfree.com

901-***-****

To utilize my professional and life skills experience with the intensions of securing a professional career with ample opportunity to tackle challenges and advance while continuously building on my library of knowledge and skills.

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Account Receivable Agent

Fedex Services

March 2016 to January 2019

● Researching remittance by using tools such as Perrs, Solar, Oracle, Invoice tool, Cheers, RDA, and RDS

● Apply unapplied cash

● Customer contact

● Customer service

● Understand invoice to explain to customer

● Debit/AR

● Balancing

● Doc/Apply

● Intercompany interaction to resolve unapplied cash cashier procedures in efficient manner

Senate Hotel Management Company

August 2013 to October 2015

August 2013 - October 2015

- Front Desk/Night Audit The Westin Memphis on Beale Street

● Responsible for performing daily auditing and balancing procedure

● Follow proper audit procedures to balance daily revenue and expense transactions

● Identifies the causes of out of balance situations in a timely manner or master accounts to balanced all supporting documentation attached

● Reconciles all charges to the ledger. Prepare back up files and close out shift

● Check figures, posting, and documents for accuracy

● Responsible for accurate management of cash funds and daily shift deposits

● Perform front desk duties including check-in, check-out, cashier procedures in efficient manner

● Assist guest needs

● Resolve guests complaints

● Assist in other departments duties such as bell stand, answering phones, assist in room service delivery, and etc.

● Train new auditors according to Westin standards Balanced sales and data

Summit Hotel Management Company

February 2013 to August 2013

February 2013 - August 2013

- Front Desk/ Night Audit SpringHill Suites by Marriott

● Follow proper audit procedures to balance daily revenue and expense transactions

● Identifies the causes of out of balance situations in a timely manner or master accounts to balanced all supporting documentation attached

● Reconciles all charges to the ledger. Prepare back up files and close out shift

● Check figures, posting, and documents for accuracy

● Responsible for accurate management of cash funds and daily shift deposits

● Assisted management in Sales Department

● Assisted management in AR/AP

● Ran backup for system updates daily

● Balanced sales and data for accounting system nightly Front Desk /Night Audit Supervisor Memphis-Marriott Downtown Marriott International

September 2011 to June 2012

● Monitor, observe, and assist in evaluating team member performance

● Schedule, assign daily work, inform, and train team members

● Ensure credit card system reconciles to daily transaction lists

● Audit, post, and balance daily cashiers for outlets, but not limited to, outlets in Rooms and Food and Beverage

● Respond to guest inquiries and resolve issues and complaints

● Support and assist team members in handling guest inquires and requests and in resolving guests complaints

● Monitor lobby traffic and adjust staffing accordingly

● Assign work and supervise team members in all Front Office procedures including guest check in and guest check out, lobby traffic and flow, luggage assistance, telephone operator services, and determine room rates availability

● Analyze reports and data

● Ran reports that Marriott used and balanced daily transactions Front Desk /Night Auditor Courtyard Marriott at Germantown Summit Hotel Management Company

August 2009 to August 2011

Follow proper audit procedures to balance daily revenue and expense transactions

● Identifies the causes of out of balance situations in a timely manner or master accounts to balanced all supporting documentation attached

● Reconciles all charges to the ledger. Prepare back up files and close out shift

● Check figures, posting, and documents for accuracy

● Responsible for accurate management of cash funds and daily shift deposit - Front Desk/ Night Auditor Courtyard Marriott at Lenox Park

● Resolve guests issues and maintain guest relations

● Analyze reports and data for management

● Reporting and updating on daily operation

● Execute front desk duties but are not limited to housekeeping, bell stand, answer phone, and etc.

● Supervise van drivers' pickup and drop off of contracted guests

● Assist management with scheduling of van drivers

● Assign housekeeping daily schedules for contracted guests Education

B.S. in Merchandising

University of Tennessee at Chattanooga B.S. - Chattanooga, TN 1997

Skills

• Fluent in Korean

• Strong Guest Relation Skills

• Works Well Under Pressure

• Proficient in PMS, NGS, CI/TY, Discovery Café, Guestware, Marsha, Fosse, and MICROS, Aloha, Lightspeed, Galaxy

• Expertise in Full and Select Service audit procedures

• Training Team Members to increase guests satisfaction

• Training Team Members in Night Audit according to company procedures

• Analyzing Team Members strengths to optimize guest satisfaction and Team Member satisfaction

• Expertise in AR and AP accounts

• Tracking AR accounts

• Debit/AR

• Doc/Apply

• Daily balancing

• Use of Fedex systems to complete tasks

• AR

• Accounts Receivable

• Accounts Payable

• Cash Application

• Receivables

• Hotel Management

• Van Driver

• POS

• Human Resources

• Management

• POS

• Van Driver

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