Disney Vacation Club Sales Assistant

Professional Summary:

College Graduate in the ***0-2021 year. Highly motivated and experienced worker in many different fields of work. Leadership and communication roles with Guests and Cast by managing different teams, utilizing collaborative teamwork effort, and offering above and beyond customer service. Easily able to thrive in a flexible environment. Organized in my work/daily routine and task oriented, allowing myself to multitask and handle varied workloads. Professional Experience:

Disney Vacation Club: Sales Assistant / Van Driver - (Part time) (Nov. 2019 - Present) Establish the ability to multitask with multiple technological applications while proactively assisting with Guest recovery situations with DVC members and non-members and making quick discernment calls in a fast paced environment. Coordinate opportunities to create efficient and magical experiences by developing positive relationships and partnerships with the sales team, food and beverage team and the van drivers within the DVC in order to establish the true spirit of Dis- ney excellence to every Guests.

Utilize the tools accessible to the DVC to manage scheduled daily tours, create a show ready atmosphere by having every room prepared for new Guests and to properly initiate the incentives guaranteed to our Guests. Disney Parks Live Entertainment - (College Program) (Jan. 2019 - Nov. 2019) Advertised characters in a fun and creative way, improvising and conveying each characters story through body language, animation and interactions.

Accountability for maintaining character integrity during face-to-face and social media interactions and integrated Disney’s heritage of innovation, creativity and teamwork ethic into my role. Displayed show excellence both on and off stage by always being show-ready in a timely manner and created a positive work environment when difficult situations presented themselves amongst Cast and Guests. Participated in educational programs by enrolling in Leadership 101 and Communication classes through the Disney College Program.

Barnes & Noble - Cashier (Aug. 2018 - Dec. 2018)

Contributed a courteous and empathetic attitude by accommodating Guests appropriately, demonstrated problem solving skills to resolve situations and maintained the overall vision of delivering complete Guest satisfaction. Accountable for handling transactions from Guests through different payment methods, built strong relationships with employees, school faculty and outside vendors while demonstrating a sense of calmness and urgency when working in a fast paced environment.

Christian Valet Service - Driver/Manager (Aug. 2017 - Dec. 2018) Established myself as a leader by managing multiple events, equitably allocating tips received and collections from Guests and responsible for coordinating with valet drivers, event managers and the owner of the Christian Valet Service. Delivered automobiles to and from event centers in a safe and efficient manner while providing courteous treatment to Guests using our services. Matthew

Cell: (210) 332 - 2738 Winterrowd Email: ******@***.*** Technology:

Word Processing: Word, Google Docs, Pages

Tables and Charts: Excel, Numbers

Presentation: PowerPoint, YouTube, iMovie, Keynote Graphic Design: Adobe Photoshop, Adobe Illustrator, Sketch Pro, Affinity Designer DVC Tools: Merlin, Cast Application, Slack, Outlook, Back Office Education:

University of the Incarnate Word:

Pre-Physical Therapy Major

(Aug. 2016 - May 2017)

Abilene Christian University:

Strategic Marketing Major

(Aug. 2017 - May 2019)

Liberty University Online:

Strategic Marketing Major

(June 2019 - Current)

Contact this candidate