Customer Service Manager

Freddy Hernan Velasco Peñafiel

Personal Details

Date of Birth March 29, 1971

Birthplace Ecuador

Address **-** **** *** *****, Woodhaven, NY.

Phone 347-***-****

E-mail ********@*****.***

Objective

One of my main goals is to help the growth and prestige of the company you represent, collaborating with my knowledge, skills and experience, always seeking to perform effectively in my position and to bring new ideas that will help improve excellence with a deep and strict sense of responsibility as well as continuous innovation. Experience

Feb – Dec 2018 AME (Asociación de Municipalidades Del Ecuador) Guayaquil, Ecuador Specialist in Organizational Development

Advising the 221 Municipalities on Human Talent Matters,

Review Human Talent Planning

Review Organic Statutes by Processes

Advising Annual Training Assessment and Vacation Plan

Advising Opposition Contest and Merits

Review internal and Occupational and Safety and Health Regulations Sep – Dec 2016 09D19 Daule - Nobol - Santa Lucia - Educación (Daule) Guayaquil, Ecuador District Chief of Human Talent

Supervision and Control of Procedures entered to the Department

Annual Administrative Personal Training Plan

Control and Supervision Payroll, affiliations and MRL records

Control and supervision of personal assistance of the district

Attendance in fiscal institutions

Nov 2014 – Nov 2015 TRANSGANDIA S.A.

Guayaquil, Ecuador Human Resources Chief

Supervision and control of the HR department (reorganize)

Annual training plan

Occupational safety and Health Supervision

Control and Supervision Payroll, affiliations and MRL records

Selection, Supervision and training for New Personnel Jan 2010 – Nov 2014 NENCARSA S.A

Guayaquil, Ecuador Human Resources Chief

Supervision and Control of payroll executives

Annual Training Plan for Payroll personnel

Recurring talks with Head of Occupational Safety and Health

Informative talks to new and existing customers

Control and Supervision Payroll, affiliations and MRL records

Send reports to Manager

Aug 2008 – Jan 2010 WIDECORP S.A

Cañar, Ecuador Chief of staff

Creation, Supervision and Control of the HR department

Training Plans for Day Workers

Occupational Health and Safety Supervision (files and records)

Control and Supervision Payroll, affiliations and MRL records

Social Talks to the administrators of each Treasury. Mar 2004 – May 2008 INSTASERVI C.A.

Guayaquil, Ecuador Human Resources Coordinator

Supervision and Control of the company's departments.

Human Talent Planning, Staff Evaluations.

Control and Supervision of the Payroll department (affiliations and MRL records of Clients)

Supervision of Selection and training of new Personnel Mar 1998 – Feb 2002 COMISION TRANSITO DEL GUAYAS

Guayaquil, Ecuador Digitizer -Collector of Guayaquil Terminal

Annual enrollment issuance

Customer Service

Control and Sale of Parking Tickets

Control and Sale of Ticket Users

Jan 1997 – Feb 1998 VITALIQUID S.A

Guayaquil, Ecuador Cellar Master

Supervision and Control of materials of production

Control of Merchandise and Kardex

Control and Supervision Offices, production

Reports to Managers

Education

2011 Commercial Engineering in Human Resources Management Guayaquil, Ecuador State University of Guayaquil

1992 Computer Technician

Guayaquil, Ecuador Instituto técnico superior “Franklin Verduga Loor” 1990 computer programmer on Basic

Guayaquil, Ecuador Data Computing School

Courses and seminars

2014 Occupational risk prevention system (16 HOURS) Guayaquil, Ecuador Corporación Lideres

2012 Talent Management (16 HOURS)

Guayaquil, Ecuador Corporación Lideres

2007 Excel apply to payrolls (20 HOURS)

Guayaquil, Ecuador Ases Fundation (CORCEM)

2006 Regulations of labor intermediaries (16 HOURS) Guayaquil, Ecuador Ases Fundation (CORCEM)

2005 Labor Legislation (15 HOURS)

Guayaquil, Ecuador Ases Fundation (CORCEM)

Skills

Microsoft Office

Resource Management Software

Customer Service

Adaptability

Leadership

Teamwork

Personal references

INDUSTRIAS ALES C.A. Ing. Manuel Boloña Moreira

Regional Sales Manager

Cell: 593 096*******

FERREMUNDO S.A. Eco. Javier Solís Caicedo

Sales Supervisor

Cell: 593 098*******

CONSTRUCTORA VERDU Eco. Christian Cevallos Villacis HR Coordinator

Cell: 593 098*******

CREDITOS ECONOMICOS Ing. Carlos Crespo Zúñiga

Regional Sales Manager

Cell: 593 099*******

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