Customer Service Manager

Location:

Salary:

$14/hour

Posted:

June 25, 2020

ROSE DO

linkedin.com/in/hong-do-20959314a

EDUCATION

University of Tennessee, Knoxville May 2018

Bachelor of Science (B.S.) in Business Administration (Accounting)

Relevant Coursework: Information Management, Accounting, Financial Management, Economics, Legal Environment of Business

RELEVANT EXPERIENCE

DIVINE MERCY PARISH Knoxville, TN

Bookkeeper September 2018 – May 2019

Recorded fundraising and church contributions of $100K+ cash flow in accordance with protocols.

Processed and reviewed invoices and payments into accounting system on a monthly basis, resulting in no late charges.

Managed new supply vendors for events and negotiated discounts, resulting in 10% decrease in costs.

Resolved bank discrepancies from multiple sources in compliance with policy on a quarterly basis.

NOIRE THE NAIL BAR Knoxville, TN

Manager & Bookkeeper September 2016 – August 2018

Balanced books with annual revenue of $600K on a daily and monthly basis, resulting in low discrepancies.

Supported inventory stock management processes and scheduled supply replenishment purchases.

Built loyal customer relationships and managed difficult clients according to salon policy.

UNIVERSITY OF TENNESSE, KNOXVILLE Knoxville, TN

Student / Course Projects August 2016 – May 2018

Designed and developed a database application prototype using SQL Server and a front-end software Access.

Audited Walmart company using Excel.

Learned spreadsheet skills and modeling/basic coding constructs-VBA in Excel.

Prepared tax return.

SKILLS & INTERESTS

Skills: QuickBooks, Microsoft Suite (Excel, VBA, Word, Access, Outlook, PowerPoint), SQL, Customer Service, Visio

Languages: Vietnamese (native speaker)

Interests: Traveling, Community Involvement