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Social Media Customer Service

Location:
Kent, OH
Posted:
June 25, 2020

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Resume:

OBJECTIVE

• Highly skilled individual looking to land a job as a UX designer to help improve user interactivity and usability across all platforms.

EDUCATION

Bachelor of Science in Digital Science

Kent State University, Kent, Ohio May 2020

Concentration: Digital Systems Interaction Major GPA: 3.28 Minor: User Experience Design

SIGNIFICANT COURSEWORK

• Intro to UXD

• Usability

• Human Computer Interaction

• Responsive Web Design

• Project Management and Team Dynamics

• Digital Systems Security

• Social Media Strategies

• Motion Design

SPECIALIZED SKILLS

Computer Skills: Adobe XD, Photoshop, Illustrator, After Effects, JavaScript, Python, HTML, Word, Excel, PowerPoint, Outlook Skills: Prototyping/Wireframing, Data Visualization, Usability Testing, Analytical, Adaptive, User Empathy, Collaborative WORK EXPERIENCE

Autosoft, West Middlesex, PA May 2019-August 2019

UX/UI Intern

• Collaborated with a team of 5 to design a new dealer management system for the company.

• Created original mockups/prototypes for the software using Adobe XD.

• Followed a company standard style guide to produce clean and precise designs.

• Attended cross functional meetings to improve overall user experience. Starbucks, Kent, Ohio April 2017-Present

Barista

• Organized and led the preparation of the store’s grand opening by stocking items and training employees.

• Assisted regional managers in establishing a clean and efficient workplace.

• Worked on a team of 8 individuals to provide exceptional customer service. Express Factory Outlet, Washington, Pennsylvania May 2016-January 2020 Sales Associate

• Informed customers about rewards associated with the Express charge cards, resulting in an average of 4 new charge accounts per shift.

• Operated cash register, maintaining proper drawer balance. CLUBS/ORGANIZATIONS

Ohio Celebration of Women in Computing Professional Chapter February 2019-Present Member

User Experience Club September 2018-Present

Member

Sigma Delta Tau Sorority October 2016-Present

Founding Member

FUNDRAISING EXPERIENCE

The Greatest Man (Raised $6,500 for Jewish Women International) October 2017 FSL Feud, Sigma Delta Tau (Raised $22,000 for Prevent Child Abuse America) March 2018 The Greatest Man (raised $13,000 for Jewish Women International) November 2019 HONORS

Deans List May 2020

Trustee Scholarship Recipient August 2016-2020

University Award August 2016-2020

Madison Blasiak

115 Wood Crest Pl

Venetia PA 15367

add3hy@r.postjobfree.com

724-***-****



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