Collection Agent

MICHAEL L. WHEATON

**** ***** **.

HOUSTON, TX **051

Cell: 281-***-****

Email: *******@*********.***

SUMMARY

Extensive experience focused in consumer and commercial credit functions. Proven expertise motivating and managing people to exceed expectations. Strong analytical and problem-solving abilities used to enhance the negotiation process. Interfaced effectively with others to achieve a common goal. Leveraged the strengths and styles of team members. Collected, analyzed and interpreted business data and used information to maintain business and increase results.

PROFESSIONAL EXPERIENCE

GREENBERG, GRANT & RICHARDS, Houston, TX February 2019-March 202021

Commercial Receivable Management

Commercial Collections

Consistently exceed monthly goals and quotas

Asset and Liability Investigations

Communicate with Secretary of State to identify officers and principals

Successfully maintain client and customer relationship

FIRST DATA/TELECHECK, Houston, TX 2007-2018

Senior Collection Agent

Contacted merchants for the recovery of returned checks

Identified fraud and resolve problem disputes in a timely manner

Managed and maintained best solutions for electronic payment to simplify reconciliation

Consistently exceeded department monthly goals by 10% while reducing complaint to a minimum

Worked closely with Credit Managers collecting vital personal data to locate aborted accounts

FOLEY’S, Houston, TX 1995-2006

Credit/Collection Manager

Managed a team of 12 credit counselors

Ranked number one out of eight divisions for three consecutive years

Participated in Houston Business Journal Annual Awards Luncheon in recognition of achievement

Motivated and developed an underachieving team to become top performers resulting in a 50% increase in receivables over the previous year

Selected by the Vice President and Chief Financial Officer of the company to improve credit collections operations by 25%.

Reduced employee turnover by 30% by implementing a flexible work schedule for associates.

Increased customer satisfaction by improving associate negotiation and communication skills

NATIONAL ASSOCIATION OF CREDIT MANAGEMENT 1990-1995

Houston, TX

Credit Analyst

Generate commercial credit report for customers and prospects

Communicated with managers to gather pertinent real time data to access credit history for approval or disapproval

Specialized in creating credit reports in the manufacturing, building materials, equipment leasing divisions

EDUCATION

PRAIRIE VIEW A&M UNIVERSITY, Prairie View, TX 1980-1982

ARCHITECTURAL ENGINEERING (Completed 60 Semester hours)

JESSE H. JONES HIGH SCHOOL 1978-1980

COMPUTER SKILLS & TRAINING

Microsoft Excel, Microsoft Power Point, Word, LexisNexis Accurint, Acxiom, Fast Data Technology, and Dimensional Management Training

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