Engineer Software

Hitaishu Oza

Pelham, NH add3gj@r.postjobfree.com 508-***-****

Linked in: linked.in.com/in/hitaishuoza

Analyst/ Software Engineer

Summary: (US Citizen)

Proficient with extensive experience in “Production Support” role using UNIX, Linux, SQL, Windows & KornShell.

At “Alliance Data Systems” was part of seven people “Production Support” team which was integral part of ninety people data warehousing team working for Bank of America’s credit card division.

Created reports and uploaded the information on databases for internal analytics team as well as Bank of America using SQL, Netezza, Linux, Unix and Windows 10.

Automated repeated tasks using KornShell scripts and Crontab for Bank of America’s account.

Provided technical support during weekends, holidays and evenings.

Technical Skills

Languages: SQL,ORACLE, Netezza, C, C++, SAS, SYBASE, INFORMIX, KornShell, awk, sed, Bourne Shell, C Shell.

Computers: RS/6000, SUN Work Station 3/50, PC. .

Operating

Systems: LINUX,UNIX/AIX/Solaris8,Microsoft Windows 10, Windows 95, 98, 2000, XP, HP UNIX.

Additional

Skills: Object Oriented Programming and Design, WinSQL, ISQL, Mantis, MS Office, DataStage, Sharepoint, Visio, Portal, PVCS, SVN, LAN, WAN, Networking, PAC2000, Jira,

IpSwitch WS-FTP.

Professional Experience

Collabera Inc, Charlotte, NC 7-19 to 5-20

Apps Systems Engineer

Was part of four people Production Support team at Wells Fargo.

Using PAC2000 software created change request tickets, problem tickets, work request tickets.

Approved work request tickets as well as change request tickets using PAC2000.

Using “IpSwitch WS-FTP” tool and Unix commands provided zip and tar files to various groups.

Modified and created JIRA tickets to track the work done in production support group.

Larson & Toubro Infotech, Edison, NJ 1-19 to 3-19

Technical Consultant

Provided production L2 support for Citi Bank project through Larson & Toubro, using knowledge of SQL, Linux and Unix.

Supported Citi Bank procedures and processes using tools such as Service Now and Autosys.

Coordinated work with off-shore Production Support people

Alliance Data Systems (Epsilon), Wakefield, MA 7-08 to 2-18

Production Analyst

Provided credit card data warehousing services for Bank of America in collaboration with a 90-person project team.

Developed SQL, Oracle and Netezza queries, and KornShell scripts in LINUX for data warehousing applications.

Provided support by using tickets having different priorities on Portal and Sharepoint.

Automated tasks by writing KornShell scripts.

As a part of the production support group, ran many different processes under tight deadlines.

Provided weekend, holidays, and evening support as when needed.

Documented processes using MS Word and Visio, and trained coworkers on how to conduct these processes.

Created reports using WINSQL, SQL, ORACLE, Netezza, SVN, datastage, Perl.

Insyst Inc, Parsippany, NJ 12-04 to 5-08

Consultant (Programmer)

Developed queries and modified existing queries in SYBASE for Insurance applications at “Liberty Mutual Insurance” in Dover, NH.

Provided production support using SYBASE, INFORMIX, UNIX, WINSQL, ISQL,MS EXCEL, MS Word, Notepad, Humming Bird, Access, and Microsoft Outlook.

Wrote KornShell scripts to run the queries in different databases, to download INFORMIX files into tab delimited files and then bcp the files in to SYBASE.

Used WINSQL as editor and compiler, Humming Bird to do FTP, and Microsoft Outlook as a mail tool. Tracked the workflow using Mantis for the work done using SYBASE.

Used MS Excel to create spread sheets from SYBASE query results.

Davox Corporation, Westford, MA. 2-01 to 10-01

Software Engineer

Significantly contributed to the complete life cycle of the new software.

Wrote software requirement specifications for the new software.

Performed module testing, system integration, system testing, and acceptance testing

Collaborated with 5-person team to develop new call center software using C, Sun Solaris platform and SYBASE.

Modified C and SYBASE programs so that they run faster.

Fixed call center related defects, using C in Sun Solaris environment and SYBASE programs.

Additional Experience

IVI Checkmate, Westborough, MA

Software Engineer

As part of the 4-person team, developed software in C, INFORMIX and Bourne Shell under HP UNIX and SunSolaris environment for retail stores.

Wrote software for the servers in the stores as well as for a main server in the corporate headquarters.

Modified existing C and INFORMIX code for better performance.

Tested new C and INFORMIX programs.

Fleet Bank, Hartford, CT

Software Engineer

Education

M.S. in Computer Science at Rensselaer Polytechnic Institute, Troy, NY.

M.S. in Computer Engineering, University of Bridgeport, Bridgeport,CT.

B.E. in Electrical Engineering, Saurastra University, India.

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