Customer Service Store Manager

Vivian N. Travillian

**** ****** *** ***** #***

Stockton, CA 95207

510-***-****

*************@*****.***

RESUME

Summary of Qualifications

Excellence in providing world class quality patient care

Superior leadership acumen utilizing good judgment and diplomacy

Professional and tactful interfacing with co-workers and vendors

Great work ethic and effective communication skills

Exemplary multi-tasking proficiency

EMPLOYMENT HISTORY

KORRECT OPTICAL (March 2014 - Present)

Board Certified Optician/Site Supervisor

• Responsible for the day to day operations of a high volume VA Hospital optical site

• Provide excellent quality customer service to our Nation’s veterans

• Professional patient consultation, assisting with appropriate materials/enhancements selection

process

• Streamline processes to ensure efficient workflow and order follow-up

* Process orders utilizing current software applications

• Effectively communicate with corporate headquarters, assuring complete patient satisfaction

FOR EYES OPTICAL (June 2003 – March 2014)

Board Certified Optician/Store Manager

• Responsible for managing the day to day operations of a high-volume retail optical store

• Effectively utilized the skill set of a staff of seven opticians and sales associates

• Manage world-class client service in a fast-paced environment

• Facilitate continuing education training to assure staff stays current with individual Board of Opticianry certification

• Assist with appropriate eyewear selection process

• Order processing - track and verify that quality assurance standards met and maintained

• Expertise with repairs and other bench work and lab functions, i.e., tinting, neutralizing, edge polishing

COLE VISION CORPORATION-DBA SEARS OPTICAL (November 2001 – June 2003)

Optical Sales- Assistant Manager

• Assist with customer service operations in optometry/retail optical store

• Duties include co-facilitate weekly staff meetings and customer service training sessions, direct contact with patients/customers and vendors, authorize frame and lens purchases, prepare and review store budget, maintain record of daily and monthly sales figures and goals; review and process Payroll, petty cash and incentive disbursements

• Administer optometric pre-testing; provide patient consultation concerning insurance eligibility and authorizations; assist with selection process of appropriate materials and enhancements

• Research reported patient/customer-relations problems, analyze related issues and make training and process recommendations

CALIF. STATE AUTOMOBILE ASSOCIATION (October 1995 – November 2001)

Diversity Program Specialist

• Assist with development of an intern program infrastructure and evaluation of the company's Affinity program.

• In collaboration with the Staffing Group, provide guidance to managers regarding hiring

• Provide project management expertise to Human Resources & Corporate Diversity departments

• Prepare reports and recommendations utilizing word processing, presentation and spreadsheet program expertise

• Serve as primary liaison between the Corporate Diversity Office and the company’s employee Affinity Programs

• Knowledge and understanding of Human Resources and Corporate Diversity policies and strategy

• Facilitate training sessions and event programs; create and present media presentations.

EDUCATION

Chabot College of Hayward – Business Administration

American Board of Opticianry – ABO Certification

References available upon request

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