Customer Service Medical
Resume:
Michele Stephens
San Antonio, TX *****
OBJECTIVE: To secure a leadership position in the administrative field with the opportunity for advancement
Employment History
Anthem Outreach Case Specialist
July 2014- November 2019
HIGHLIGHTS OF QUALIFICATION
Effectively gains the customer's cooperation to work through the process, ensuring customer resolution
Data entry alpha and numeric
Communicate and explains information to the customer with a focus on first-call resolution
Ask probing questions and does not discuss confidential information with unauthorized persons
Used multiple systems
Knowledge of administrative and management practices
Proper decision making
Communicate clearly and effectively, verbally and in writing
Analyze problems, identify alternative solutions
Establish and maintain an effective working relationship with co-workers, management, and the general public
Excellent communication skills
Keep records of all calls in database
Employment History
City of San Antonio Administrative Associate
May 1996-Feburary 2014
HIGHLIGHTS OF QUALIFICATIONS
Teach Nutritional Education Classes
Checks members in at front desk
Community Outreach
Receptionist duties/. Administration duties
Customer Service
Supervisory skills
Check Eligibility for social service programs
Refer clients to other social service programs
Assist in lab performing height weight and hematocrit
Group presentation to targeted groups
Ability to interpret and apply Federal, State, and local policies, procedures, and regulations;
Ability to interpret and make proper decisions;
Ability to communicate clearly and effectively, both verbally and in writing;
Ability to analyze problems, identify alternative solutions
Ability to establish and maintain an effective working relationship with co-workers, Management, and the general public
Supervise and train assigned staff
Assists patient with intake processes including copying required documents
Manages medical records (maintains, files/scans, prepares for schedule)
Ensures all correspondence is scanned and/or filed in timely manner
Processes requests for medical records release and maintains appropriate logs, etc.
Greets patients as they arrive and manages wait time
Process request for medical Transportation
Performs all other related duties as assigned
explains information to the customer with a focus on first-call resolution
Ask probing questions and does not discuss confidential information with unauthorized persons
Used multiple systems
Documents all calls in database
Knowledge of administrative and management practices
Proper decision making
Communicate clearly and effectively, verbally and in writing
Analyze problems, identify alternative solutions
Establish band maintain an effective working relationship with co-workers, management, and the general public
Employment History
City of San Antonio Administrative Associate
May 1996-Feburary 2014
HIGHLIGHTS OF QUALIFICATIONS
Teach Nutritional Education Classes
Community Outreach
Receptionist duties/. Administration duties
Customer Service
Supervisory skills
Check Eligibility for social service programs
Refer clients to other social service programs
Assist in lab performing height weight and hematocrit
Group presentation to targeted groups
Ability to interpret and apply Federal, State, and local policies, procedures, and regulations;
Ability to interpret and make proper decisions;
Ability to communicate clearly and effectively, both verbally and in writing;
Ability to analyze problems, identify alternative solutions
Ability to establish and maintain an effective working relationship with co-workers, Management, and the general public
Supervise and train assigned staff
Assists patient with intake processes including copying required documents
Manages medical records (maintains, files/scans, prepares for schedule)
Ensures all correspondence is scanned and/or filed in timely manner
Processes requests for medical records release and maintains appropriate logs, etc.
Greets patients as they arrive and manages wait time
Performs all other related duties as assigned
COMPUTER SKILLS
Over 10 years of data entry experience
Experience with software such as : MS Word, MS EXCEL and POWERPOINT
CLEARANCE Top Secret/SBI
EDUCATION.
University of Phoenix May 2007-September 2009
Major : Business Management
San Antonio, TX Degree BSM
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