IT Help Desk/ Desktop support

Edgar Reyes

Orlando, FL •Cell: 407-***-**** Email: *****.**********@*****.*** Linkedin: https://www.linkedin.com/in/edgar-reyes-a78931179/

Summary:

Knowledgeable Information Technology professional seeks to contribute his training and skill set within a Tier-2 technical support and/or help desk role. I have strong organization skills and am skilled at troubleshooting.

Highlights:

Patient and diligent

Exceptional telephone etiquette

Willing to learn

MS Office proficiency (Word, Excel, PowerPoint)

Excellent customer service

Bilingual (Spanish/English)

Detail oriented

Good work ethic

Strong interpersonal communication skills

Experience:

Clinical Engineering Refresh Team Lead

Orlando Health — Orlando, FL February 2019 to Present

Worked with Vendors to ensure compatibility and coordinate installation of system upgrades

Installed Windows images and necessary software to computers to ensure proper installation of equipment

Troubleshooted issues before, during, and after deployment of equipment

Troubleshooted issues within Clinical Engineering Department to ensure smooth operation

Computer Technician May 2016 to January 2019

Southeastern Data — Orlando, FL

Opened and tested computers and laptops

Removed and formatted hard drives from computers to laptop

Installed hard drives and memory to desktops and laptops

Troubleshooted issues on desktops and laptops as they arrived

Installed Windows and drivers to desktop and laptops to maintain workflow when needed

Host/Host trainer June 2015 to April 2016

TGI Friday — Orlando, FL

Provided excellent customer service to customers as they enter and are taken to their table

Took phone calls that came in and wrote down orders for customers over the phone

Assisted in taking customer orders for server when needed

Displayed courtesy and strong interpersonal skills with all customer interactions

Maintained composure and patience in face of difficult customer situations

Trained new employees and explained protocols clearly and efficiently

Delivery Driver May 2014 to July 2015

Domino’s Pizza — Orlando, FL

Drove safely to deliver product

Delivered great customer service both in person and over the phone

Utilized company computer systems to enter customer orders

Education:

Valencia College, Orlando, FL

Associate of Arts Degree, May 2015

Seminole State College, Sanford, FL

Bachelor of Science Degree Information Systems Technology, August 2020

Certification:

CompTia A+ CE Certification August 11, 2018

Contact this candidate