Customer Service Representative
Resume:
Thomas
Michenzi
add3bm@r.postjobfree.com
Cheektowaga, New York
Summary
Hi my name is Tom Michenzi. I'm a long time PC gaming enthusiast who has roughly 15 years worth of experience troubleshooting and fixing various PC issues in my personal life, as well as among my friend's and family's. I built my first PC at the age of 15. I didn't have much access to any sort of technical aid, so I had to learn mostly from intuition, reading diagrams, and any manuals that I could get my hands on; as well as a lot of trial and error. I've spent my entire life learning and applying diagnostic methodology, troubleshooting various Operating Systems issues and concerns. One of my biggest attributes is my ability to continuously perceive, address, and execute objective concerns pertaining to a system's overall status. I'm always looking for ways to improve my abilities and to interpret new concepts and technologies as to learn and better understand them. I never reject an opportunity to learn something new. Employment History
Network Systems Administrator
Dynabrade, Inc. • Clarerence, New York
Utilization of Microsft Azure global administration role. Account/group/domain administration, as well as security policies configuration inside Azure using MS Advanced threat protection policies/alerts and App protection. Ability to configure conditional access and MFA policies for users, groups, and domains. Ability to troubleshoot common and advanced Microsoft Teams, Outlook (Exchange), and SharePoint issues, including administration. Ability to administrate/configure Azure active directory policies for domain use. Utilization/implementation of all MS Office 365 applications. Establishing GPOs inside domain controllers using Active Directory, including script implementation (batch and powershell). User account administration inside Active Directory.
Server administration includes deployment of Windows server 2012 R2, 2016, 2019. Deployment and migration/configuration of IT management server (Kaseya). Establishing network shares with appropriate permissions for users and groups. Department-wide domain migrations. Familiarity with cloud backup solutions like AWS S3. Disc imaging software like Acronis Cyber Backup and True Image and Clonezilla.
Ability to create, manage, and configure Virtual machines using VMWare ESXi and VirtualBox.
Experience with Linux OS distro Ubuntu. Creation and implementation of cron tasks for automation.
VPN (Open VPN) and remote desktop software experience (MS RDP, Chrome Remote Desktop, Kaseya Live Connect).
Ability to install/troubleshoot common office computer equipment. Ability to install/troubleshoot GPU, PSU, CPU, CPU heatsinks, RAM, SSD, m.2, and 3.5 HDD. Networking (WiFi and ethernet) printer installation/maintenance/troubleshooting. Ability to troubleshoot common and advanced computer monitor issues. Installation of various input types (HDMI, VGA, DVI, DisplayPort, Serial port). All USB port types. Ability to configure Cisco ISR using IOS-XE image software. Creation of DHCP pools and networks inside Cisco routers and switches. Configure/troubleshoot static IP 12/2019 - Present
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addresses. Ability to configure firewall ports with address/application assignments. Ability to write MS Outlook add-ins using VB.net. Ability to write in PHP, C++, Javascript, HTML5, Visual Basic, Powershell, batch, and XML. Ability to write SQL queries and troubleshoot general database issues. Ability to write scripts as needed. Small Business Help Desk
Spectrum • Buffalo, New York
Help desk repair servicing small business accounts for Spectrum (Charter). Answering small business customer phone calls resolving an assortment of technical issues. 09/2019 - 12/2019
Transactions Service Representative
Citigroup • Getzville, New York
Data Entry Operator working inside of Citigroup's operations division in LOCKBOX. Job duties include the processing of U.S. passports to DoS adjudicators. Ability to type roughly 80 words per minute.
01/2009 - 09/2019
Automotive technician
Monro Auto Service And Tire Centers • Buffalo, New York Automotive technician (C-Tech) performing general maintenance, repairs, diagnostics and customer service in a moderately high traffic shop (Avg 10-15 vehicles per day) on mid-size passenger vehicles to light/heavy duty trucks. Repair and replacement jobs varying from brakes, shocks/struts, exhaust work, steering & suspension, front/rear alignment, OBD II (Onboard Diagnostics), Emissions, minor engine repairs, electrical repairs, various powertrain diagnostics and repairs.
NYSI (New York State Inspections) automotive repair inspector's license (Expired). 04/2008 - 06/2009
Education
Bachelor's of Science, (CIS) Computer Information Systems Buffalo State College
Graduated with a GPA of 3.7 overall. (Magna Cume Laude) CompTIA A+ Certified.
CompTIA Network+ Certified.
Erie 1 Boces Automotive Technician certification.
Graduated
05/2019
Professional Skills
General programming concepts using C++, Visual Basic (.NET), Javascript, Powershell: Object orientated programming concepts. Basic to intermediate understanding of Functions
(Methods), Classes, Inheritance, Object, Variables, Global variables, Scope, Library concepts, Arrays, sorting methods (bubble, insertion, merge), linked lists. Powershell: Implementing and running scripting protocols. Task automation using open source available scripts. Pipelining, join, step, split. Basic security protocols using PS. Accessing system data and compiling information into reports.
HTML5: Website design using Javascript and implementation. Elements, forms, sections, div, audio, video, meta element, input element, geolocation, email. audio, video, meta element, input element, geolocation, email. Database Concepts: Experience using MS Access and Oracle Database. Understanding of DB tables, relationships, SQL language, primary and foreign key concepts, indexes, triggers. DB backup concepts (full, incremental, differential). Computer Networking: TCP/IP concepts, LAN client-server relationship concepts, IP addressing using DHCP as well as static addressing, port forwarding, QoS bandwidth limiting, Windows Server LAN domain administration, MS Active Directory concepts. DNS server implementation (zone file, records, hosts) and name server concepts and implementation. General topology concepts using various Ethernet cable speeds (Cat 3, 5e, 6) and hardware
(modems, routers, switches, hubs, repeaters). Unattended OS installation deployment from image. Wi-Fi implementation and troubleshooting. Signal strength analysis, channel and frequency optimization. Understanding of different 802.11 Wi-Fi protocols (a, b, g, n, ac) speeds and signal reach. Cloud storage concepts using remote access to maintain and troubleshooting system issues. Network printer implementation and troubleshooting. PC Hardware Installation, Maintenance, and Troubleshooting: Experience installing, maintaining, and troubleshooting computer motherboard, PSU, CPU, GPU, Hard Drive (SATA and IDE format) with SSD and HDD. Experience with passive/active CPU heat-sink installation as well as water cooled. Experience with cable management techniques for heat dissipation. Overall system maintenance and troubleshooting, BIOS configuration and flashing experience as well as peripheral troubleshooting (Bluetooth, IR wireless, USB, PS/2, HDMI, DVI, DisplayPort, IEEE 1394 (Firewire)). Experience with maintaining and troubleshooting laser, impact (Dot-Matrix), and ink-jet printers.
Operating Systems and Virtualization: Experience installing, maintaining, and troubleshooting various Windows Operating Systems (Windows XP, Vista, 7, 8.1, 10). Some experience installing and troubleshooting Network Operating Systems (NOS) Windows Server 2012 and 2016. Antivirus implementation and troubleshooting. Firewall and local proxy configuration. Some experience using Ubuntu Linux distro. Basic data fetch commands (ls, pwd, dd, chmod, sudo, apt-get, grep). Basic use and implementation of client side VPN configuration. Basic use and concept of establishing virtual servers using VMWare ESX-i hypervisor software. References
Glenn Ritchey
M&T Bank- Document Custodial Reviewer Manager
add3bm@r.postjobfree.com
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