Rod Dizon

647-***-**** add3b6@r.postjobfree.com Toronto, ON(Flexible with relocating)

Goal & Career Summary

Over 6 years of QA Software Testing and 4 years as an IT Analyst experience working in various industries such as IT consultancy, healthcare, marketing, procurement, and telecommunications. Looking for opportunities in Process Automation, Software testing/QA, Systems Analysis, and Data Reporting

Career Highlights

●Proven experience in testing different systems including enterprise Web-based and Mobile applications in the field of Sales- Integrated Traffic Sales System, Marketing - Salesforce Marketing Cloud, Procurement -Ariba Buyer, Healthcare -Newtopia Health Program and Newtopia Mobile Health App and on a Human Resource Systems- PCSO HR information Systems

●In-depth knowledge of Software Development Life Cycle (SDLC), Practical project experience on Agile/Scrum Life Cycle, Testing Methodologies and Techniques

●Strong experience in developing Test Plans and Test Cases using Functional and Technical documentation while specifying Testing Overview, Approach, Scope, Roles and Responsibilities

●Excellent ability to gather information from stakeholders project manager and IT developers, ability to identify end-to-end testing scope, strategy and be able to expedite project implementation

●Critical ability in identifying potential issues that may affect the project and keen ability in reproducing/recreating bugs and recommending break-fixes

TECHNICAL SKILLS

Database/Reporting:

Oracle SQL, SQL Server, SQL, DB2, Metabase, Salesforce, PowerBI

OS:

Windows 95,Millenium/XP/7/10, Windows Server 2010, Linux, Mac-OS

Languages:

C++, Java, JavaScript, VB, Python, HTML, SQL

Testing:

Test Rail, JIRA, Selenium, Ghost Inspector,HP QTP, Telerik, Postman,

Project:

Enterprise:

Soft Skills:

MS Project, Visio, MS Office, Excel, Smart Sheets, Atlassian Asana,

Salesforce CRM, Marketing Cloud, Ariba Buyer, ITSS, HRIS, ExactTarget, Github

Process Automation,Data Reporting, QA Testing, Reverse Engineering

PROFESSIONAL EXPERIENCE

Quality Assurance Analyst and Systems Ops Analyst

Newtopia – Toronto, ON 2016 – 2019

A leading precision healthcare service company focused on sustainable habit change to prevent chronic disease, is one of this year's 2019 Accenture HealthTech Innovation Challenge Top Innovator award recipients. Newtopia offers virtual programs that are personalized based on a participant's personality, lifestyle and genetics.

Environment: Agile, React/NodeJS, Postgre-SQL Marketing Cloud, Salesforce CRM, Javascript, JIRA, TestRail, Atlassian ServiceDesk, Asana, MS SQL Server, DB2, Metabase, powerBI, BrowserStack, Ghost Inspector, Selenium, WCAG, Github, Bitbucket, Google Analytics

●End-to-end manual software testing that involves multiple client-projects to support software work products such as Weight trackers, Newtopia mobile app, Inspirator portal, Leads Registration Site, Newtopia Mets Online Risk Screener, and Client data intake ETL, Landingpages, Participant Profiler, Emails

●Performed migration testing from React/NodeJS to Salesforce as the company decided to do a technology transition

●Integration testing of Validic- weight and activity trackers. Setup and tested integration of Salesforce Marketing Cloud

●Completed WCAG compliance testing to provide greater accessibility for sites as part of our commitment to a client

●Conducted/Participated in daily Agile Scrum meetings and updated project status for sprints in JIRA

●Implemented automation testing using Ghost Inspector, Selenium Java

●Successfully handled more 10 client projects that include JP Morgan Chase, Panasonic, Aetna, and Griffin Hospitals, Asbury Autos, Invesco, Vestas, Cheesecake Factory, Kindred Healthcare, Childrens National Medical Centre, Big-Y Foods; mainly in the role of Software Tester and Implementation Lead. Completed 35 project implementations and end-to-end QA, working closely with marketing department, project manager and Dev/QA

●Involved in testing for: web application, lead generation ETL, marketing components, and mobile applications

●Web/mobile application testing using Browser Stack for compatibility testing of various browsers & devices/machines

●Handled Marketing Tech project operations and content management, ensuring that the marketing implementations are setup andtested accordingly. Such as email content, links, email-journeys, and client-lead-data. Aside from this, utilized NodeJS ETL command line, Mandrill, MailChimp, and Marketing Cloud: EmailStudio, LandingPage, ContentBuilder, JourneyBuilder, AutomationStudio, ContactBuilder, DataDesigner, and MobileConnect to implement outreaches for the marketing initiatives

●Prepared technical documentation such as: bug reports, data audit, technical and business processes requirements

●Maintained all QA and testing specific task on JIRA and associated documentation on TestRail

●Reported defects and discussed the impacts on product quality during bi-weekly meetings. Retested resolved defects, tracked trends, and reported metrics to project manager

Systems Operations Analyst and UAT Lead

Philippine Charity Sweepstakes Office – PCSO – Philippines 2014 – 2015

A government-owned and controlled company under direct supervision of the Office of the Philippine. It is mandated to fundraise and provide funds for health programs, medical assistance and services, and charities of national character.

Environment: HRIS .Net application. Wordpress based site, Sharepoint 2013, datacenter with Windows Servers 2012 run on Hyper-V, Cisco and Broadcom network appliances

●Performed end-to-end testing for Human Resources Information System (HRIS) that was implemented and customized based on the old commercial-off-the-shelf HRIS system.

●Conducted UAT personnel training with 4 HR personnel. This involved identifying user stories/test scenarios, writing test cases, bugs /defects/issues reporting. Training focus was on usability, black box testing, field validation, workflow verification testing

●Prepared/loaded UAT tester test data into the UAT environment and assigned test records to individual testers

●Defined additional test scenarios from the terms-of-reference documents and conducted system /data testing

●Involved in reviewing systems implementation plan from vendor in order to identify impact and risks that are related to performance issues

●Aside from the HRIS, conducted compatibility tests using browser Stack on the PCSO website

●Conducted system monitoring on the blade server for Computerized Accounting System (CAS) staging/systems test server Installed OS, configured windows features/services, configured the virtualization needed for CAS and HRIS

●Documented all test results and provided UAT status reports to the IT Division Head and HR Manager

Quality Assurance Analyst and Business Analyst

MediaQuest Inc– Philippines 2014

Environment: .Net based applications -sales, content management, logistics management, website MS SQL Server, TFS, Telerik for automated testing and limited performance-load testing

●Performed testing for the .net application- Integrated Traffic Sales System (ITSS) and data analysis on the dashboard, sales, invoicing modules. Conducted Peer-review with developer to demonstrate recreated bugs

●Performed system integration testing on the onsite server

●Analyzed the defects and performed root cause analysis for of identified bugs

●Conducted web-application testing and automated testing using Tekerik script programming for the core functions of the Integrated Traffic Sales System (ITSS)

●Worked closely with the stakeholders to identify business requirements. Wrote business requirement documents that discuss how these requirements translate into features/changes to the application, ITSS

Associate Systems Test Engineer

Telefield Inc. Inje University – South Korea 2012 – 2013

Environment: Linux, Network Switches, Routing Equipment, Command Line/CLI

●Perform network testing on MPLS networks. Ensure command line interface commands are bug free

●Setup and test prototype master-slave database server that runs data on MPLS network

●Conduct performance test monitoring on MPLS network

●Document load and performance metrics. Document all MPLS CLI commands and potential bugs

Associate Instructor

Holy Angel University – Philippines 2010 – 2011

Environment: Outlook, classroom, computer lab.

●IT instructor in basic programming, software testing, OS build installation, Engineering Advanced Mathematics.

Jr System Engineer

Philippine Multimedia Systems Inc– Philippines 2010

Environment: Satellite Broadcasting, Servers, Network Equipment

●Performed systems monitoring

●Conducted hardware troubleshooting

●Documented daily and monthly reports on system performance and as well as logged issues encountered

Software Engineer

Accenture Inc – Philipines 2006 – 2009

Environment: Production/UAT/SIT on Ariba Buyer Enterprise Application uses off-site unix servers, Java based, runs on BEA Weblogic app-server, and uses a Oracle 9.x, Visual Source Safe (VSS), Ariba Buyer, Ariba Supplier Network

●Functioned in the roles of software developer, tester, application admin, and, technical support for Enterprise Ariba Buyer, a procurement application for JP Morgan Chase (JPMC)

●Implemented java development for a new feature on Ariba Buyer eForms

●Performed Functionality, GUI, Configuration, URL Navigation, Cross Browser and Backend testing. This involved extensively data validation using SQL and JavaScript

●Contributed to lowering backlog on bugs by actively advocating bug tracking and as well as proposing solutions to fix application issues and bugs

●Executed automated test scripts in Selenium, and started to incorporate automation for baseline regression testing

●Conducted System Integration tested (SIT) during the life cycle, ensuring all change requests work properly

●Documented project deliverables such as tests, client requirements, and technical reviews

●Reviewed/Investigated both Functional Design and Detailed/Technical Design documents to generate logical tests, functional tests, map processes interaction using diagrams on MS Word and/or MS Visio, necessary in conducting tests and investigating defects

●Performed UAT coordination with off-shore client which includes preparing the test data and as well as providing guidelines to the UAT testers

●Utilized SQL to generate data reports from Production databases using custom SQL-queries. This included reports on requisition, purchasing, invoicing, payments modules, approval rules, and user reports

●Worked in the capacity of technical support for customer care working with internal VPs, and procurement managers

●Successfully contributed to resolve 7 Disaster Recoveries and minimized downtime by immediate communication, escalation and leading the coordination through JPMC’s tech infrastructure

●Worked on integration issues to identify/find the root-cause of defects that occur between system Ariba Buyer and External-Ariba Supplier Network. This was conducted on release of new code from ASN

●Conducted testing on Heiler Catalogs, performance testing of content into Ariba Buyer from ASN

●Collaborated with infrastructure wide testing on SAP server upgrade. Specifically connectivity testing of JP Morgan servers and UK SAP servers. Conducted Connectivity testing of SFTP and ETL file send/receipt

●Performed internal quality audit (IQA) to ensure compliance to client and company policies CMMI, SOX, ISO

EDUCATION

Certificate in Electrical Technology Humber College August 2016

Master’s Degree in Computer Science Inje University (인제대학교) October 2013

Certificate in Computer Hardware Technical Educ & Skills Devt Authy Jan 2011

Bachelor’s Degree in Electronics Engineering Saint Louis University May 2005

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