Scrum Master
Resume:
CORE COMPETENCIES
A successful servant leader that asses scrum maturity of teams and the organization; coached team to higher levels of maturity, at a pace that is sustainable and comfortable.
Achieve the best possible business outcome, through agile methods, Project / Business Management
Scrum Master across many organization in the technology and business of IT
Applicable knowledge of technologies used by team
Excellent team player, team building, interpersonal and strong communication skills
Excellent in oral and written communication
Understands basic fundamental of software development processes and procedures.
PROFESSIONAL SKILLS
SAFe
Scrum
Kanban
Mural
Confluence
Jira Administration
Microsoft Office
Team Leadership
SDLC
DevOps
Microsoft Teams
Slack
EDUCATION
Bachelor of Art in Philosophy
Claretian Institute of Philosophy
Sept 1989 – June 1993
CERTIFICATION & TRAINING
Certified Scrum Master (CSM)
SAFe5 Scrum Master (SSM)
EXPERIENCE
CoreLogic, Irving, TX
Agile Scrum Master/ Project Management Aug 2018 - Current
Working with teams to maximize the inception, adoption, transformation, process maturation of agile methodologies.
Coaching/Consulting on Agile principles, roles, responsibilities, ceremonies and practices across multiple teams.
Worked with Agile Delivery Lead and other Scrum Masters to drive continuous improvement for the Agile Release Train or program via Scrum of Scrum meetings and team level retrospectives
Defining and developing an approach to reporting of agile metrics and measurements specific for each team i.e Establishing Team velocity, story estimation.
Act as a liaison to assist the team in managing dependencies between the team and third parties, release managers, or between the team and other agile teams.
Provide a variety of training materials, and artifacts related to Agile practices.
Facilitate working sessions to identify resolutions to impediments.
Constantly accessing the maturity of the team and ensure the team works independently, collaboratively and is cross-functional.
Maintained metrics and implemented many agile assessment surveys that provided visibility to stakeholders on team-level and program level progress, quality and overall agile maturity
Coached PO on better ways of Story Development and creation of Epics/Features/User Stories.
HCI group, Jacksonville, FL
Scrum Master Oct 2016 – Aug 2018
Facilitate Sprint Review, Sprint Retrospectives and sprint planning sessions to engage Stakeholders feedback, ensuring continuous team improvement, and efficient planning respectively.
Strategize and define quarterly /team goals as it relates to departmental and organizational goals.
Responsible for developing internal processes/procedures to ensure quality and consistency within the team.
Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
Facilitated work allocation and manage capacity of the team on work items ranging in complexity and size - Projects/Routine/Production support.
Develop/manage new team members onboarding/off boarding activities.
Scrum Master for Product teams with a focus on guiding the teams towards continuously improving performance, quality and velocity.
Driving decisions/prioritization based on overall business value as it relates to the work in the Product Backlog.
Ensure my team work independently, collaboratively and is cross-functional.
Conducting Team working agreement sessions and managing team accountability.
Houston Aircraft Instruments, Inc., Pearland, TX
Quality/Operation Administrator Jul 2013 – Oct 2016
Assisted in directing the operations of the organization, helping ensure maximum efficiency and profitability.
Worked primarily to ensure that methods and standards are safe, effective, and efficient.
Responsible for Quality Assurance by ensuring that the Company adheres to FAA rules and guidelines, and follows accurate documentation.
Responsible for the Technical documentations used for the instrument repairs and overhaul.
Provided base level IT support to non-technical personnel within the business.
Managed call flow and responded to Aircraft Instrumentation technical support needs of customers.
Installed software for Windows systems.
Diagnosed and resoled PC problems and software issues
Worked with on-site tech agents to resolve computer issues
Regal Home Health Services, Inc., Milwaukee, WI
Business Analyst/Operation Administrator Aug 2007 – Jul 2013
Worked closely with IT personnel and business partners to identify and maximize opportunities to improve product services and program business processes.
Reviewed and created detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify application programs.
Assisted in directing the operations of the organization, helping ensure maximum efficiency and profitability.
Worked primarily to ensure that methods and standards are safe, effective, and efficient.
Evaluated and recommended quality assurance SOPs by ensuring that the business adheres to HIPPA laws and Medicare regulations.
Prepared, analyze and validate reports for all Medicare and Medicaid products lines for patient expenses
Managed call flow and assisted in patient care by reviewing methods and providing support for each patient’s plan of care.
Worked with management to develop and maintain personnel benefit plans, including security of personnel records and timely compliance with verification of employee qualifications and regulatory requirements.
Worked with on-site tech agents to resolve computer issues
New Horizons Computer Learning Center, Wauwatosa, WI
Information Systems Manager/ Operations Manager Feb 2001 - Jul 2007
Consulted with IT personnel to determine business, functional and technical requirements for specified applications.
Performed all duties required of desktop support in IT infrastructure such as user creation, maintenance of hardware and software, backups, deployments and user training.
Implemented a method used to track and document issues and impediments, and communicated regularly with management, and other users regarding resolutions.
Reconciled users for network cleanup to terminate obsolete account in the directory.
Coordinated and provided after hours services and support to users.
Ensured change are tested and approved prior to implementation.
Created and maintained employee/contractor database.
Planned and scheduled system outages for upgrade or maintenance through coordination and collaboration with other team members.
Provided support to all communication applications such as Microsoft Outlook and Lotus Note.
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