Customer Service Manager

Tatum Whitted

**** **** ***** **, *******, Fl ***18 407-***-**** **********@*****.***

Objective

Seeking the position of Restaurant Manager where my skills of customer service, management and strategic planning would be utilized. To bring in my skills of handling employees and bringing out the best in them leading to best customer experiences, in the role of a Restaurant Manager.

ASSOCIATES IN ARTS 2000 VALENCIA COLLEGE ORLANDO, FL

Business Administration & Management

Skills & Abilities

MANAGEMENT SALES COMMUNICATION LEADERSHIP

Experience

SERVER CRACKER BARREL SEPT 2013 – CURRENT ORLANDO, FL

Worked in a very high-paced environment. Earned Shift lead opportunities based on performance. Upsold orders and beverages. Problem-solved and resolved customer complaints and issues. Participated as an excellent team member to accomplish goals and objectives established by the company. Effectively trained, motivated, and coached new team members in all job responsibilities. Served quality food to guests and ensured a phenomenal dining experience.

GENERAL MANAGER FRIENDLY’S 2008 – 2013 LONG ISLAND, N.Y.

Responsible for all daily operations to include schedule creation in order to provide the highest customer service and productivity available. Ranked in the top 10 of all locations in profitability with increased sales year-to-date consecutively. Implemented inventive marketing strategies to drive increased sales with minimal impact on labor budgeting. Consistently maintaining positive flow on profit and loss statement for a unit generating $1.3 million per year and controlling profits and losses by following company guidelines for labor and inventory management. Responsible for budget preparation, revenue management, monthly P&L reports, and daily bank deposits.

GENERAL MANANGER PONDEROSA 1998 - 2008 ORLANDO, FL

Responsible for all daily operations including budget preparations, revenue management, monthly P&L reports, and daily bank deposits. Grew profit margin rate 5% year-to-date 2000 over 2005. Directly managed, trained and ensured professional development of 65+ employees. Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations. Enhanced operational success through effective staffing, training, adherence to OSHA regulations and ensuring well-timed customer service. Multi-unit management experience: responsible for area store operations as needed. Worked closely with cooks and management to establish inventory levels, resulting in 20% decrease in food costs. Increased customer satisfaction from less than 50% to over 90%, by developing individual training plans for all employees.

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