IT Asset Management Analyst and Technical Support
Resume:
Ryan Alolor Ectana
Blk * Lot * Molave St. Terrazza Martha Subd. SJDM Bulacan
****.******@*****.***
Summary:
An agile oriented person with more than 7 years of experience in Information Technology. Specializes in End User Technical Support and IT Asset Management, with adept knowledge in handling IT Asset Tracking, Customer Service, Hardware and Software Troubleshooting and Data Analysis. Willing to take on added responsibilities to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Work Experience:
IBM (International Business Machine)
IT Asset Management Analyst & Technical Support Mar. 2016 to Feb. 2020
Answering email queries regarding software and hardware
Receiving of New Purchased Software License
Validating a Software Request for a Specific Account
Updating of Software Tracking Tool
Tracking of Loan, ITA and Resign Retrieval
Flag the retrieval date through email to end user and 1st line Manager
Sending report of Non-Compliance for the delayed returned machines.
Central releasing and receiving of IT Assets (Desktops, Laptops, Peripherals, Printers & etc.)
Verifying that contents of a received shipment match the order information and packing list (as applicable)
Forecasting of Machines to be Procured
Procurement of New Machines and Peripherals
Submission of Weekly Reports (Available Stocks, For Repair, For Scrapping)
Monitoring Asset assignments (Asset Tagging, Tracking, Classifying and Records Keeping of Asset Location and Status.
Follows the guidelines for acquisition, maintenance, retention and disposition of assets and associated records.
Maintains asset inventory data, completing required forms and entering, deleting and correcting inventory
Performs field inventory by physically checking, identifying and counting assets as required. Updates manual counts and bar code data from inventory results into the asset monitoring system
Coordinate with internal business unit to locate inventory, account missing, relabeling of relocated assets, identify idle assets and for disposal in order to provide tracking history for Inventory reconciliation.
Troubleshooting on Windows and Mac OS operating platforms, Lotus Notes, Microsoft Products and other authorized desktop application.
Performing repairs on desktop, laptop, printers and other authorized peripheral equipment
Providing remote technical support to hardware and software issues involving end-user desktops and laptops (Using Ayudame Control)
Isolation of defective machine and sending the report to service center for parts replacement
Add, Edit, Remove of Active Directory in DSA
Replacement of Computer Parts that fall under CRU (Customer Replaceable Unit)
AMTI (Accent Micro Technologies Inc.)
IT Asset Management Analyst Oct. 2012 to Mar. 2016
Managing IT Hardware asset portfolio with respect to risk, cost control, governance, compliance and performance objective
Planning and implementing IT hardware asset life cycle strategy. Advising procurement and IT Operations in procurement strategies for IT hardware acquisition
Serving as IT Hardware Asset Management subject matter expert
Coordinating with end user support, infra and application teams to update the asset documentation
Supporting internal as well as external audits of assets
Coordinating and liaising with vendors for proper storage media disposal
Optimizing the usage and cost of IT Hardware Deployments
Managing acquisition, deployment, utilization, tracking, security and final disposition of assets
Educational Attainment:
Tertiary: Bachelor of Science in Information Technology (SY: 2008-2012)
STI College - 357 GM Sandoval Bldg., 10th Ave., Caloocan City
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