Sales Service

CURRICULUM VITAE

NAKIMBUGWE RACHEAL

Mobile: +971-*********

Email: *******************@*****.***

Abu Dhabi, U.A.E

WAITRESS/HOSTESS

CARRIER OBJECTIVE

To obtain a responsible, challenging position and to be able to share, improve and make full use of my knowledge and skills for the growth, betterment and progress of an established organization dynamically

ABILITIES:

Welcoming guest

Demonstrating menu knowledge

Answering questions

Describing dishes

Handling complaints

Ensuring guest satisfaction

EXPERIENCE

POSITION

:

WAITRESS/HOSTESS

COMPANY

:

FUDDRUCKERS RESTAURANT / ARABIAN FOOD SUPPLIES

DURATION

:

2YEARS

DUTIES

•Greeting customers and escorting them to their table as required

•Presenting menus, answering questions about menu items, checking with customers to ensure that they are enjoying their meals, and making recommendations upon request.

•Dealing with all our customers’ enquiries face to face, over the phone and via email concerning menus, deliveries, and location of the hotel

•Provide guests with guidelines and information about fascinations & tourist areas in and outside of the hotel

•Registering guests, assigning rooms, and accommodating special requests of all guests

•Working closely with other members of staff to help deal with and resolve any customer’s complaints

•Removing dirty cutlery, cleaning tabletops, and replacing them with clean cutlery for all tables and counters

Providing positive first and last impression to guests on board.

Maintaining excellent and professional guest relation and deliver standard service.

Explain various dishes on the menu to patrons and make recommendations

Take orders and relayed the same to kitchen staff

Inform patrons of each day specials

Describe meal constituents and cooking methods to patrons

Stock service areas with supplies such as coffee, food, tableware, and linens

Calculate meal costs and add taxes for final bill calculation

Maximize sales by utilizing suggestive and up-selling techniques.

Greeted guests, checked bookings and escorted guests to their tables.

Took orders, served meals, set and cleared the tables.

Dealt with exchange of bills and payment

Constantly monitored compliance with health and safety policies and procedure

Being a point of contact for guests should they have any queries?

Arranged for brief tours of hotel rooms and facilities.

Kept up to date on all hotel products, services, pricing & promotional offer.

Completed the night auditing procedures with accuracy and attention to detail.

Checked orders for accuracy, quality and presentation standards

PERSONAL ASSESMENT

Excellent reputation with customers as a competent, knowledgeable and helpful professional.

Honest reliable and reproductive personality with ability for growth.

Ability to respond to emergency situations rapidly.

Driven to quality standard with consistency.

EDUCATION

High School

PERSONAL DETAILS

Date of birth

:

02/02/1994

Gender

:

Female

Nationality

:

Ugandan

Visa Status

:

Employment Visa

Language

:

English (good)

DECLARTION

I hereby confirm that the above-mentioned statements are true and correct to the best of my knowledge and belief.

NAKIMBUGWE RACHEAL

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