Business Analyst, Bachelor's degree in Finance

Education University of South Florida

B.S.- Finance (December 2017)

Professional WellCare Health Plans, Inc. (Centene Corporation, Inc.); Tampa, FL

Experience Business Analyst – Medicare Product Development (February 2018-present)

• Create & maintain health plan benefit data reports for senior management

• Analyze health plan database for accuracy & compliance

• Evaluated hundreds of Medicare Advantage plans for annual bid filing

• Utilized financial data from market analysis to find competitive benefit opportunities

• Tested & developed customized benefit data software via User Acceptance Testing

• Gained extensive understanding of Medicare Advantage health insurance processes

• Developed critical documentation & processes that directly optimized filing efficiency

• Trained & led groups of associates to perform data analytics & benefit updates

• Assisted in the creation of Business Requirement Documents (BRD) for international software developer

Busch Gardens – Tampa Bay; Tampa, FL

Admissions Specialist – Ticket Windows (July 2017-November 2017)

• Sold tickets, annual passes, and other products to park guests

• Provided face-to-face customer service via Guest Relations operations

• Accessed & managed customer payment accounts via MP Register system

• Upsold hundreds of promotional products and add-ons, recognized in October 2017

Faulkner Engineering Services, Inc.; Riverview, FL

Office Assistant (December 2013-December 2015)

• Processed technical reports for distribution to clients & contractors

• Managed & maintained report databases using Microsoft Word & Excel

• Digitally archived seven years of paper records (approx. 10,000 reports)

• Answered and relayed client phone calls for upper management

Skills • Extensive proficiency & training in Microsoft Office, especially Excel

• Considerable experience with data collection, management & data-basing

• Trained in complex Excel logic formulas: VLOOKUP, PivotTables, IF Statements, etc.

• Experienced & trained in customer service and conflict resolution

• Educated in basic accounting methods and financial modeling

• Comprehensive understanding of internal business operations, especially project evaluation

• Certified in Microsoft SQL Server programming language code

• Mastery of various computer software/hardware technology

• Able to type 60 words per minute

• Exceptional organizational skills and commitment to detail

• Well-versed in collaborating with overseas/international vendors or clients

• Easily adaptable to high-stress environments, problem-solving, and ad hoc business needs

Achievements • Boy Scouts of America Eagle Scout Rank Award: April 2013

• WellCare Champion Award: January 2019

• Florida Bright Futures Medallion Scholar: June 2013

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