Engineer Customer Service

099******** #* Tinque St. Valley View Executive Village Cainta, Rizal

John Benedict C. Jabigo, MCSE, VCP, CCNA, AWS-SAA, TMSM, SEC+, Cysa+, LPIC1 Threat Customer Service Engineer at Trend Micro

WORK EXPERIENCE

Threat Customer Service Engineer

Trend Micro

02/2020 – Present

Handles Threat related escalation for Enterprise

customer in all regions

Investigate and contain malware infection through

digital forensics and Trend Micro technologies

Conduct testing of Trend Micro Products against new and emerging threat and provides findings to

development team

Coordinate with CSM to build customer relationship with customers and make sure they are on BPG

Knowledgeable on all Tactics and Techniques on

MITRE ATT&CK Framework

Senior Systems Engineer/Systems

Engineer

Trend Micro

05/2016 –01/2020

Technical Lead for Gateway, Messaging and Hybrid

Cloud Engineers

Provides good quality of technical support to Trend Micro SMB and Enterprise customers via different support

channels (phone, chat, and email)

Acquires strong expertise in Trend Micro endpoint, messaging, gateway, and data center products

Delivers technical assistance to customers in installing, configuring, and troubleshooting, and malware handling Showcases good foundation in the underlying platforms of handled Trend Micro products

Proactively shares knowledge through technical sharing and team meetings

Create scripts and automation tools for customer and engineers

Handles escalated cases endorsed by the manager or team lead

Appointed as Product Support Champion for endpoint and gateway products

Build and Manage public facing Virtual test laboratory for engineers

Conducts Beta Testing for new product version

release and provide feedback to the developers

EDUCATION

Bachelor of Science in Electronics Engineering

University of Santo Tomas

2010 – 2015

High School Diploma

Siena College of Taytay

2006 – 2010

SKILLS

CERTIFICATES

CompTIA Security+ Certification

Cisco Certified Network Associate Security (CCNA Security) LPIC-1 Exam (101-400 and 102-400)

Exam 345: Designing and Deploying Microsoft Exchange Server 2016

Exam 412: Configuring Advanced Windows Server 2012

Services

Exam 411: Administering Windows Server 2012

Exam 410: Installing and Configuring Windows Server 2012 VMware Certified Professional 6.5 – Data Center

Virtualization (VCP6.5-DV)

VMware Certified Professional 6 – Network Virtualization

(NSX v6.2)

VMware vSphere 6.5 Foundation Exam

CISCO Certified Network Associate Routing and Switching

(CCNA)

Electronics Engineer (ECE) Licensure Examination

REFERENCES

Shyrlyn Valdez, Senior Systems Engineer

Contact: add2qx@r.postjobfree.com – +63-927******* Danica Corpuz, Senior Systems Engineer

Contact: add2qx@r.postjobfree.com – +63-917******* Windows Server

Linux SQL VMware NSX

VMware vSphere

AWS Malware Analysis CISCO

Contact this candidate