Paul Wood

add2m8@r.postjobfree.com

302-***-****

Wilmington, DE

Languages:

C, Perl, PHP, TCL, UNIX Shell Scripting, SQL, HTML/CSS

Systems:

UNIX, VMS, DOS, MS Windows, and Macintosh OS & OSX

Unix Systems:

SunOS 4.x, Solaris 2.5-2.9, SCO, AIX, 4-5, HP/UX, OSF/1, Linux and BSD variants

Experience:

Associate Operations Manager

Comcast (contracted by Cognizant)

March 2019 - February 2020

•Vulnerability Management

•Incident Management

•Change Management

•Windows and Linux patching

•Ticket management via Jira and Service Now

•Report generation and presentation to management

•Respond and prioritize alerts from system monitoring applications

Incident Manager

JPMorganChase (contracted by TEKsystems)

September 2017 - June 2018

•Provide 24/7 support for production monitoring environment

•Integration of new products with existing infrastructure

•Assistance of operations staff as needed

•Support for monitoring applications including: Splunk, Wily, Dynatrace, and other tools

•Create and maintain documentation in Word: doc and Confluence: html

•Provide scripting support using Bourne shell, Perl, and SQL

•Implement code deployments and releases

•Troubleshooting and problem fixing for applications in Unix and Windows environments

•Trouble ticket management of issues using HP Service Manager and Jira

NOC Analyst

Barclaycard US (contracted by TEKsystems)

October 2015 - June 2017

•Complete change tasks by following change management process

•Implement code deployments and releases

•Triage incidents for Red Hat and AIX systems

•Complete access administration functions when necessary

•Monitor production environment availability with tools such as: Sitecope, Nagios, Wily and Cacti

•Proactively engage and address incident prior to impact

•Perform troubleshooting and escalation of production impacting issues

•Support Unix/Linux, Windows, and Middleware (Apache, Tomcat, Weblogic) environments

•Create, modify, and respond to CA and Service Now trouble tickets

•Provide Tier 3 support for batch job management with Control-M

Software Engineer

Comcast (contracted by TechUSA)

February 2015 - May 2015

•Facilitate projects directly affected by the Comcast/Time Warner merger

•Responsible for planning and designing new and software and web applications

•Research, write, and edit documentation and technical requirements, including software design

•Complete programming and implement, tests, and debug defined software components

•Review, write, and edit code in multiple core technologies

•Conduct analysis to determine integration needs

•Respond to Jira trouble tickets

Applications Operations Support Engineer

Comcast (contracted by CEI)

June 2014 – September 2014

•Support Java Application servers running on Centos 2.6 VMs via VMWare

•Support redundant servers (VMs) in a locally and globally load balanced environment

•Troubleshooting network connectivity

•Setup and supported WordPress documentation servers

•Support proprietary applications written in Java delivered by Tomcat servers

Website Developer

WordPress Academy

May 2010 – May 2012

•Website development using the WordPress Content Management System

•HTML, CSS, PHP, and SQL coding

•Project management for Client Website development

•Consult with the clients, programmers and artists on a daily basis in order to deliver projects in a timely fashion

Contract Programmer

readnews

January 2009 – March 2009

•Write Perl scripts for monitoring systems and devices

•Setup applications to do centralized systems and device monitoring

Senior Engineer

Foxtail Solutions, LLC

January 2007 – December 2008

•Network installation from wiring to router configuration

•Network, Systems, and Applications Monitoring and reporting systems building and customization

•Router, switch and WAP, configuration

•Unix systems installations; from box to apps; Including ongoing maintenance

•Build and configure IP telephony systems

•LAMP programming (Linux/Apache/MySQL/PHP)

•Ongoing consultation with clients regarding their environments

•Create of Documentation and Proposals

Networking Administrator and Architect

ING Bank, FSB

January 1, 2004 - November 1, 2005

•Work with transition of new employees into Unix group as well as assisted with any Unix System administration work "overflow"

•Manage forward web proxies for both all ING Direct, USA employees and external customers at our Internet type Cafes

•Content management and flow of customer traffic with Cisco content switches

•Write programs/scripts to manage and troubleshoot networking issues

•Provide access to internal resources securely via SSL based VPN products

•Work with fibre attached RAID as well as SAN storage

•SSL Certificate management: Key generation, purchasing, installation, and portability

•Utilize SSH for secure communications and file transfer

•Utilize PGP for secure transmission of secure private data

•Manage IDS/IPS systems via delegation through full and part-time employees

•Documentation of processes of duties for disaster management

Senior Unix Systems Administrator

ING Bank, FSB

May 2000 - January 1, 2004

•Manage AIX Clusters, which house the major banking applications (Profile, Edge, Oracle)

•Manage HP/UX Virtual Vault secure web server firewalls

•Manage AIX 4.3-5.3, Solaris 8-9, SCO, RedHat AS, HP/UX 10,x 11.x, and other Unix variants

•Work with Volume management software in both AIX and HP environments

•Design, implement, and manage core e-business infrastructure for network based banking applications utilizing reverse proxies and SSL hardware acceleration

•Develop and implemented methods for secure data transfer of sensitive customer information to partner organizations

•Design and implement mission critical network and application monitoring system

•Perform consistent system performance analysis and respond accordingly

•Perform daily backups on Unix systems using standard Unix utilities as well as Legato Networker and IBM Tivoli’s Backup product

•Write scripts to monitor Unix systems' health and report via email

•Technical writing, documenting procedures and functions for easy duplication by "layperson" staff

Network and Systems Administrator

Temple University Network Services

March 1997 - May 2000

Duties:

•Managed departmental Unix workstations for Network Administration.

•Setup, programmed and supported network application software.

•Managed Solaris 8 & 9 systems, AIX 4, RedHat AS/Fedora, Debian, and a variety of other Unix systems.

•Developed major device monitoring software application to provide both inventory management and problem status alert monitoring.

•Troubleshoot network faults.

•Provided end user network support via Network Services Help Desk.

•Provided intra-departmental Unix support.

•Department DBA for Sybase and Oracle.

•Setup and maintained network devices (Switches, VPN's, PPP modems).

Senior Distributed Systems Consultant

Temple University Computer Services

July 1995 - March 1997

Duties:

•System manager and programmer for UNIX systems supporting > 25,000 users.

•Worked with Legato Networker and OSF/1 Logical Volume management software.

•Utilized NIS, NFS, TCP, UDP, IP, and RPC technologies.

•Manager of full and part-time employees.

•Manager of Unix systems including SunOS 3.5-Solaris2.7, Solaris 8, 9, AIX, HP/UX, SGI IRIX, Control Data EP/IX, and many variants of both BSD and Linux PC Unix systems.

•All daily system administration duties from account management to kernel tuning.

•Wrote mainframe and micro-computer documentation.

•Configured and maintain University World Wide Web system.

•Configured and maintain University Gopher, Anonymous FTP, and Usenet News systems.

•Consulted with end users including: Researchers, Faculty, Administration, and students.

Lead Distributed Systems Consultant

Temple University Computer Services

December 1993 - July 1995

Distributed Systems Consultant

Temple University Computer Services

September 1991 - December 1993

Computer Graphics Lab Coordinator & Macintosh Specialist

Temple University Computer Services

December 1988 - September 1991

Lab Instructor for C programming class

Temple University Computer Science Department at Ambler Campus

Fall Semester 1990.

Education:

Temple University, Philadelphia, PA

BS in Computer Science

References:

Available upon request

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