Raul Daniel Sanchez www.linkedin.com/in/rauldanielsanchez

**** ********, **********, ** ***** 708-***-**** add2l2@r.postjobfree.com

Information Technology Leader

Solutions-oriented, organized IT professional who implements strategic initiatives to improve business functionality and productivity. Bilingual professional with proven technical skills in IT Operations in help desk, desktop, systems and network administration. Provides excellent interpersonal skills in small and large offices in the legal, corporate and government sectors. A leader capable of problem solving independently and within a team in a fast-paced and changing environment.

Core Competencies:

Windows/Network Administration Systems Administration

Desktop Administration Technology Support Specialist

TECHNICAL PROFICIENCIES

Platforms: Windows 7, Windows 10, macOS, iOS, Windows Server 2003, Windows Server 2008 r2 Windows Server 2016, VMware, Ubuntu Linux.

Software: Office 2010, Office 2019, Office 365, eDocs 5, Law Manager Pro, Altiris 6.9, Adobe Acrobat, ConnectWise, Proofpoint, GoToMyPC, Symantec Endpoint Protection Cloud 3, Malwarebytes, Cisco ViewMail for Outlook, Google Drive, WSUS 3, Cisco AnyConnect, Cisco UC Manager 12.5, vCenter 5.5, Active Directory, Exchange 2010, Veeam Backup 9, Backup Exec 2010, Microsoft Dynamics CRM, Avaya Phone System, ZENworks 11, Commvault Backup.

Hardware: IBM BladeCenter H, HP Proliant ML 370, HP Proliant ML 570, Dell PowerEdge 2850, Dell PowerEdge 2950 servers, Cisco Routers, and HP printers.

Networking: TCP/IP, DNS, DHCP, SNMP, VPN, FTP, SFTP, RDP, Wireless and Firewalls.

PROFESSIONAL EXPERIENCE

ARDC/Attorney Registration and Disciplinary Commission, Chicago, IL 2014 - 2020

System Administrator

Provide onsite and remote desktop and server support in Active Directory and VMware to an organization with over 100 employees.

Setup, troubleshoot and repair desktops and laptops in a timely and consistent manner.

Manage the imaging and deployment of hardware, Microsoft OS and application software.

Create and maintain detail documentation of the firm’s hardware, software and networking inventories.

Coordinate with HR to setup onboarding and offboarding in Active Directory and Cisco VOIP system.

Manage and support audio and video equipment including backing up court room recordings.

Troubleshoot technical service issues and resolutions using ConnectWise service desk ticketing system.

Conduct testing and evaluation of hardware and software upgrades before going live.

Apply patches and perform system upgrades to desktops, laptops, printers and servers.

Migrated Symantec antivirus software to Symantec Endpoint Protection Cloud.

Took initiative to lead and complete audio and video project upgrade in the hearing rooms.

Provide on-call support 24/7 and weekend maintenance duties as required.

Chosen to remain employed to work with RSM transition team to migrate data and apps to the cloud.

Raul Daniel Sanchez, Page Two

True Value Company, Chicago, IL 2007 – 2012

Network Engineer

Provisioned and supported over 300 Windows 2003 and 2008 r2 servers in VMware.

Demonstrated attention to detail in racking servers, running cables and documenting ports.

Managed onboarding and offboarding in accordance with corporate policies and standards.

Applied monthly system updates, Microsoft patches and system upgrades to over 300 virtual servers.

Led technical training sessions and implemented initiatives to help desk staff for process improvements.

Communicated with vendors to resolve fixes and negotiated hardware contracts reducing costs.

Selected a member of IT Quality Assurance Domain committee to collaborate on SDLC standards.

Provided network and users with Remote Desktop and phone support 24/7.

Received team President’s Award for designing Co-Locations, generating significant cost savings. Data Center Co-Location Team, Wholesale Excellence, 2011.

Received team President’s Award for completing the ecommerce project before the tight deadline. E-Commerce Team, Retail Focus, 2011.

Created and managed the User Administration Program to train help desk staff.

CEDA Southwest, Summit, IL 2008 - 2011

Computer Class Instructor/Course Developer

Delivered instructor-led and hands-on computer literacy training and individual assessments to adults.

Created 14-week computer curriculum for the new CEDA Adult Computer Program.

Contributed to the CEDA Adult Computer Program receiving federal grants.

Edward Don & Company, North Riverside, IL 2006 - 2007

Network Engineer

Supported over sixteen Microsoft 2000 and eight Novell 6 servers in a network of 800 workstations.

Installed hardware and software and troubleshooted technical service issues and resolutions.

Installed Windows and other software and applied monthly Microsoft patches and system upgrades.

Managed the Symantec Backup Exec process including scheduling, monitoring and tape rotations.

Demonstrated leadership skills by taking the lead role to improve the tape backup process.

EARLIER PROFESSIONAL EXPERIENCE

Cobra Electronics Corporation, Chicago, IL 2000 – 2006

LAN Support Specialist

Cook County Government, Chicago, IL 1998 - 2000

Help Desk & PC Support Technician

VOLUNTEER

League of United Latin American Citizens of IL Education Council 5238, Chicago, IL 2009 - PresentTreasurer and Scholarship Chairman

S.T.A.R.S. Project Engineering Academy, Chicago, IL 2013 - 2014

Founding Board of Directors and Finance Committee Member

EDUCATION

PowerShell 6, Office 365 Administration, Azure Administration, CBT Nuggets Online 3/2020 - Present

Certificate: Understanding the Cloud, Triton College, River Grove, IL

Bachelor of Arts, Northern Illinois University, Dekalb, IL

General Studies, University of Illinois, Urbana-Champaign, IL

OTHER LANGUAGES

Bilingual/Fluent in Spanish

Contact this candidate