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Customer Service Front Desk

Location:
Oxnard, CA
Posted:
June 24, 2020

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Resume:

Shelby Apostol

*** **** ******* ****** - **** Hueneme, California 93041

805-***-**** - add2ka@r.postjobfree.com

EDUCATION

Goucher College,Baltimore, MD

Bachelor of Art, Business Management

3.47 GPA

LEADERSHIP ACTIVITIES

- Overnight recruit host, Women’s basketball team, Goucher College “August 2018 - Present”

- Showed high school students a great on campus experience by giving them an on campus tour, answered any questions they had, and portrayed what dorm life is like.

- I was asked to serve this role because my coach strongly felt that I displayed the most leadership.

- Representative, Student Athletic Advisory Council,Goucher College “March 2019 - Present”

- Selected by the head coach to represent the interests of women’s basketball on this 42-person committee.

- Communicated between athletes, coaches and Goucher community to ensure our team’s specific needs were met.

- Senior Class Vice President, Associates Student Body, Saint Bonaventure High School “August - June 2017-2018”

- Organized school events and represented the Senior Class.

- Special selection, (First Ever) Goucher Leadership Academy “August - May 2019-2020”

- Nominated by women’s basketball head coach to learn and practice leadership skills with other student athlete nominees. EXPERIENCE

- Student Worker, Goucher College Human Resources Department, Baltimore, MD “August 2019 - present”

- Filed and organized important documents within the department.

- Scanned and electronically filed documents.

- Worked with students and helped them get on payroll.

- Answered phone calls at the front desk and displayed great customer service.

- Worked with programs such as Excel and Microsoft Outlook.

- Received certification in FERPA Basics and CoC: Data Security

- Hiring Committee, Goucher College Women’s Basketball, Baltimore, MD

“May - June 2020”

- Coordinated with head coach and fellow upperclassmen to choose the program’s next Graduation Assistant.

- Interviewed a variety of candidates to see who would be the best fit for the program.

- Service Learning Project, Goucher College Introduction to Marketing Class, Baltimore, MD “January 2020 - May 2020”

- Coordinated with the Goucher College Peer Listening Program.

- Marketed the Peer Listening Workshop Event.

- Coordinated and planned the event through the pandemic and still met clients needs.

- Created materials such as posters and videos to help promote the Peer Listening Program.

- Coach, Ventura Youth Basketball Association Summer Camps,Ventura, CA

“June - July 2019”

- Taught children from the ages 5-13 the fundamentals of basketball and how to lose gracefully.

- Organized the team rosters and programs drills.

- Courtesy Clerk, at Ralph’s, Port Hueneme, CA “April - July 2018”

- Provided great customer service in order to satisfy unhappy customers.

- Supported the cashier.

- Helped customers on the floor.

- Referee, Ventura Youth Basketball Association, Ventura, CA “December - January 2017-2018”

- Facilitated weekly basketball games and dealt with the emotions of parents, competing student athletes, and coaches.

- Taught children ages 5-9 the rules of basketball.

- Worked with fellow referees and built rapport.



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