Technician Security
Resume:
Benjamin C. Scott
add2it@r.postjobfree.com
Salt Lake City, Utah 84102
Education
Graduated April 2017
Bachelor Network and Communication Management Degree DeVry University, Phoenix, AZ
Work Experience
Amazon (PHX7)
Seasonal IT Technician – Direct Employee (October-December 2017)
● Responded to my two-way radio to get initial information
● Providing I had the permissions were required, I often fixed the problem
● Checked Amazon's Trouble Ticket System regularly
● Wrote updates to the Trouble Ticket System
Maricopa County Registrar
Maricopa County, Az
November 2018 Election
Election Field Technician
● Ensured that the Voting Machines got set up correctly
● Fixed Problems with the Voting Machines
● Fixed Network problems on the Polling Networks
Huntsman Cancer Institute.
Salt Lake City, UT 84102
November 2019 – May 2020
● Provided hardware and software support to approximately 1500 users.
● Resolved issues over the phone, face-to-face and remotely
● Imaged and Setup several dozen computers for construction projects
● Troubleshot and Resolved Issues regarding Server Connectivity
● Troubleshot and Resolved Printing Issues
● Troubleshot and Resolved Hardware and Software Items
● Ensured that Clients were happy with how Tickets were resolved
● Setting up 200 to 300 clients to Work From Home in a few weeks. Additional Information Page 2
Certificates awarded from NETACAD.com
● Introduction to CyberSecurity
● Mobility Fundamentals Series: Troubleshooting
● Mobility Fundamentals Series: Bring Your Own Device
● Mobility Fundamentals Series: Wireless Routing
● Mobility Fundamentals Series: Wireless Lan Security
● Mobility Fundamentals Series: Wireless Technology
● Wireless LAN Security
● Introduction to IoT (Internet of Things)
● Packet Tracer: How to use Packet Tracer.
Amazon (PHX7)
August 2014 to March 2019
Temp. Warehouse – Integrity Staffing Solutions(Aug 2014 – Feb 2015) Warehouse Associate I – Direct Employee
Cashier
Tom Thumb/Safeway – TX and AZ
June 2008 – June 2014
Cart Associate
WalMart – Utah
May 2019 – November 2019
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