IT Support

Bianca Yoosefian

***** ******* ** ********, ** **552 818-***-**** **********@*****.***

Qualifications

·Security +

·Network +

·A+ Certification

·MCSE Certification

Skills and Abilities

·Skilled in installing, repairing and troubleshooting computer hardware and peripherals

·Installing windows, software, applications, antivirus and patches

·Repairing computer hardware including Windows-and MAC platforms

·Ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results

·Platforms: Windows 10, MAC, Surface, and iPads

·Experience in backup and image management software

·Working efficiently without supervision

·Proficient in working with end-users remotely

·Excellent analytical and problem-solving skills

Professional Experience

NETWORK IT SOUTHWESTERN LAW SCHOOL JULY 11, 2001 – APRIL 20, 2020

Demonstrated a natural affinity for troubleshooting and resolving client issues quickly and delivering outstanding customer service while doing so.

Deployed PCs, Printers, Operating Systems, and Applications to end-users installed and configured to the exacting specifications required for security and compliance.

Worked with a variety of vendors and line of business applications for all of the departments in the county.

Thrived in a highly dynamic and ever-changing IT department and provided on-call support.

Created user accounts, and security groups, assigned permissions, deployed client workstations to network.

Supported the Windows 10 clients for the main network.

Diagnosed clients Laptop/PC troubles and resolved network access.

Diagnosed client's computer issues remotely on the network using Beyond Trust Privileged Access Management Platform.

Solved issues with Microsoft Office programs and network and local printing issues.

Provided timely and accurate hardware and software support for 700 plus users.

Utilized Active Directory to develop and modify user account profiles and join PCs to domains.

Switched different departments over from a legacy network to a new network and made sure everything was transitioned properly.

Recorded information regarding PCs, monitors, and printers to maintain proper inventory records.

Monitored data communications and security.

Maintained system servers, network security, and web services.

Performed network administration and technical support to 700 computers.

Responded to email, telephone, and walk-in requests for technical support.

Maintained network devices and peripherals.

Identified and resolved connectivity issues.

Responsible for upgrading workstations and laptops for work efficiency.

Served as the Lead Technician on resolving network servers and end-user workstation issues.

Trained staff on new application software utilization.

Deployed security updates on workstations and servers.

Managed and maintained software/hardware inventories and network backups.

Provided basic support for approved PC software, perform upgrades to all computers platforms, train office staff on computers, maintain logs and inventory.

Manage user accounts for network and applications, to include password resets for staff, student and faculty. Configured and maintain wireless mobile devices.

Provided on-site and telephone support in installing, configuring and troubleshooting VOIP Gateways.

Supported and resolved day-to-day end-users’ issues including network connectivity and related issues.

Troubleshot and maintained network equipment including LAN switches, routers, firewall, and hubs.

Education

AA 1998 GLENDALE COMMUNITY COLLEGE

·Major: Social Science

·Minor: Computer Information Systems

·Computer Science

·Computer Software Technician

·Computer Support Technician

GENERAL 1992 CRESECENTA VALLEY HIGH SCHOOL

·General Education

Contact this candidate