Customer Service Front Office

Debbie A Terrones

**-*** **** ****** *****, Indio, CA 92201

760-***-****; *********@*****.***

Summary: Implement and maximize my customer service skills and use the Bachelor Degree in Business Administration- Management performance. I maximize cost using quality time management skills, organization and in practice.

Job Objective: Defining and analyzing customer request, process and balancing reports, work. I value my work and built up a proven work environment. I am disciplined in learning and ever-changing job expectations and provide strong computer skills.

Experience: Omni Corporation Management Rancho Las Palmas 6-06 to 3-25-20

41000 Bob Hope Drive, Rancho Mirage, CA 92270

Responsible self-management and attention to detail. Listening to guest's with overnight request, checking in and check out guest. Balance reports for the night. Train employee's, provide courteous customer service for excellence and satisfaction. I am adaptable, work independently, and very reliable. Maintain a level of security, adhere to laws, rules, procedures, and policies processing for Omni Reports, the audit, gathering and process data logically for all Hotel 9 Outlets and processing the point of sales checks and reporting. Worked with Opera Hotel Systems, Oracle Symphony, Oracle Elavon, and Lighthouse Transaction Manager, PBX, desk computer -submitting requisitions for maintenance information; troubleshooting business machinery and equipment to problem solve immediately to ensure process. Make sales reservations, and prepare reports.

The Lodge at Rancho Mirage, 1-06 to 6-13-06. Closed.

Provide customer service excellence, sales, and reporting and balance Night Audit data, adhere to laws, rules, procedures, and policies processing the audit, gathering and process data logically. Process overnight request, check in and check out guest; PBX -submitting requisitions for maintenance information; troubleshooting business machinery and equipment to problem solve immediately to ensure process.

Coldwell Banker Commercial, Lyle & Associates, LLP, 01-31-05 to 08-01-05. Telephone 760-***-****

78-000 Fred Waring, Suite 200, Palm Desert, CA 92211

Duties: Real Estate data entry

We the People (Legal Document Preparation Group), 73-121 Country Club Drive, Palm Desert, CA 92260

4-22-04 to 1-30-05 760-***-****

Process documents for court filings: Family, Federal, Civil, and personal estate planning documents, proof documents. Confidential Customer Service and personal customer service and personal customer care to attain information, and file.

CheckMate Telephone Exchange, Inc. 1281 N. Gene Autry Trail,Ste G, Palm Springs, CA 760-***-****

Telephone PBX Operator 5/03- 01/04

Customer Service on telephone, typing and execute, confidential messages: process courtesy and medical emergency messages in a professional accurate, timely, precise and defined message for transcribing to Medical personnel and servicemen though-out the service business industries.

International Homeowners Association, 74380 El Camino, Palm Desert, CA, 760-***-****

Position: Computer Office Administrator/Front Office Manager, Housekeeper 12/96- 09/01

Computer Office Administration and management of Resort Data Processing Software for hotel and condominium hospitality management. Other duties were making reservations, dispatch telephones to rooms, call on outside servicemen for maintenance of grounds and building, sales, maintain computer data bookkeeping, audit for financial statements transactions- review and maintain transactions: audit reports, assist with processing bill receivables and payables, filing. Provide excellent customer service, purchasing. Maintaining nightly audits and managing month end and yearly audits and changes. Write special reports for Homeowners Association Administrators review and analysis, and type the monthly International Homeowners Association Board of Directors Minutes of The Meeting and letters.

Housekeeper duties: ensure room were clean and deep cleaned, carry keys, provide housekeepers with supplies and assign duties, promote and provide information, promote a safe work environment.

Security Pacific National Bank, Palm Desert, CA, El Paseo, Palm Desert, CA 92260

Merger with Bank of America 5/89- 9/89

Duties: Teller-sales of Account securities and make accurate account deposits and check cashing accounts, and process documents with good identifications with pictures for inventory control-auditing my nightly accounts for precise account numbers and amounts, count cash receiving inventory.

Skills:

*Front Office Supervision * Front Office Manager *Night Audit *Guest reception * Customer Service

*Training employees *Adapt to changes * Dependable *Analyze guest ledger *Accuracy

* Information gathering *Sales *Maintain a level of security *Microsoft *Handle Emergencies/policies *Typing *Operating Opera PMS systems and Data Resort Processing and Opera Operating systems * Oracle Symphony *Oracle Elavon *Lighthouse Transaction Manager

*Troubleshooting Computer, printers, and resolving issues * Microsoft Office * Typing / Delivery a Daily News Letter *Reporting to Manger’s

Education:

2001 Associates Degree in Business Administration-Accounting,

2001 Associates in Liberal Arts, and study 2 years college study in psychology.

Business Administration in Management graduate 2008, Spring

Between work-time schedules raised 2 children to responsible adults and taking classes.

References:

Marvin Lopez, 41000 Bob Hope Drive, Rancho Mirage, CA 92270 760-***-****

Front Office Rooms Director

Solomon Stewart, 41-000 Bob Hope Drive, Rancho Mirage, CA 92270 760-***-****

Director of Rooms

Bethann Bermingham, 41-000 Bob Hope Drive, Rancho Mirage, CA 92270 760-***-****

Manager

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