Customer Service Manager
Resume:
Tabitha Brown
School Address:
Waltham, MA 02452
**********@*******.***
Permanent Address:
Brockton, MA 02301
EDUCATION:
Bentley University, Waltham, MA
Candidate for Bachelor of Science, Corporate Finance & Accounting, May 2022 GPA: 3.65
Boston Latin Academy, Boston, MA
Diploma Received: June 2018
Honors: Honor Roll, Student Ambassador
RELEVANT COURSEWORK:
Tools & Concepts of Accounting and Finance
• Collaborated with a team of four students to evaluate the financial stability of a company to determine whether to buy or sell
• Reviewed a company’s financial statements for accuracy in following GAAP Principles
• Examine the trends in a business
WORK EXPERIENCE:
Coiviti Health Analytics, Mckinney, TX June 2019 – August 2019 Records Retrieval Agent 1
• Communicate with 40+ medical facilities a day
• Advise employees daily with difficult phone calls
• Keep track of weekly updates in a constantly changing program in order to comprehensively assist clients
• Disclose medical information for 10+ insurance companies to better treat patients
• Quickly learned and mastered necessary documentation software
• Employ better techniques and tools to train employees Charles River Bistro, Boston, MA July 2017 – September 2017 Cashier/Waitress
• Led excellent customer service for 40+ customers per shift
• Instructed new employees
• Managed working space to keep a clean cohesive environment
• Recorded reservations for potential customers
BCYF Community Center, Roslindale, MA June 2014 – August 2014 SUPERTeen
• Managed in community building workshops
• Conducted activities for youth
LEADERSHIP EXPERIENCE:
Latin Academy Actors, Boston Latin Academy September 2017 – June 2018 Stage Manager
• Arranged backstage activities
• Overseen all participants
COMPUTER SKILLS: Excel, Word, PowerPoint, Outlook, Interaction Desktop, Fuze Web LANGUAGE SKILLS: Simplified Mandarin (Reading Proficiency)
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