Customer Service Sales
Resume:
New Al Taawun Road Al hajeri
building, Flat ****, Sharjah, UAE
h ******.***@*****.***
About Me
Nationality: Social D.D O.L:Manual B: status: 24/05/UAE Algerian 1987 Married driving license Languages
Arabic
English
French
SKILLS
MS Office
Multi Task Manage
E-Marketing
Business Negotiation
Financial Analysis
Customer Service
Reports & Emails
Sales Forecasting
Product Knowledge
Houssam Eddine
Othmani Merabet
SUMMARY
Educational background in Management and international Business with over 8 years Combined experience in management, negotiation, accounting, marketing, communication and teaching.
Excellent communication, organization skills, and adaptability. Fluent in three languages: English, Arabic and French. Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience & develop my abilities. WORK EXPERIENCE
(June 2019 – to present)
Team Leader Chauffeur Drive services
Transguardgroup Aviation-DXB-Terminal-3
Dubai, UAE
Coordinate, supervise and report upon the
work activities of the team, providing effective
communication, motivation. Ensure all customer service levels are achieved. Maintain a safe working environment. Ensure safe and efficient vehicle movement in and out of airport. Manage and coordinate fleet availability at arrivals to meet required demand. Deal with all cases of absence and late returns as per Company policy. Report all damaged materials and equipment (including vehicle) to the Superintendent. Ensure staff are correctly dressed and groomed to Company standard.
Leading the team and supporting the client on-site as require.
(April 2018 – May 2019)
SUPERVISOR F&B
*ST BY GOSSIP*
Dubai, UAE
Maintain a clean and organized work area.
Ability to work under pressure and deal with stressful situations during busy periods. Ability to accomplish necessary tasks on a computer.
Solicit feedback from guests concerning the service and food
& beverage offerings .
E-learning french language
Communicate effectively, to provide clear direction to the staff. Observe performance and encourage improvement where necessary.
listen to and understand requests, respond with appropriate actions and provide accurate information.
Organize special events in the restaurant such as receptions. Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. •Work closely with the Restaurant Managers, of Finance in monthly beverage inventory and quarterly.
(September 2013 – December 2017)
Sales Manager
Yummy Food-Algiers
Algiers- Algeria
Managed merchandising reports such as consolidation, budget and size break down report.
Drafted and reviewed financial statement compilations. Followed up in negotiating shipping and payment terms with suppliers.
Coordinated the approval or rejection of new products. Reviewed and analyzed all invoices and incoming shipments. Negotiated with suppliers the conditions of delivery and payment.
(November 2012 – August 2013)
Trainee Admin Assistant
Algeria Gulf Bank
Algiers- Algeria
Prepared financial and regulatory reports required by laws, regulations or boards of directors.
Reconstructed accounting records from clients' checks and cash receipts.
Reconciled bank statements to clients' books and prepared financial statements from clients’ documents.
Collected and reported monthly expense variances and explanations.
( September 2011- October 2012)
Commercial Agent
Renault Algeria LLC
Algiers- Algeria
Negotiated and executed general business solutions resulting in increased company exposure, customer traffic, and sales. Reach a 35% increase in customer base.
Calculated, prepared, and issued bills, invoices and account statements according to established procedures.
Conducted various marketing campaigns to attract Target Company’s market segment.
Handled financial statements analysis, design and layout of investor brochure.
Online french teacher
Dubai, UAE
I'm Successfully aiding students in acquiring basic and the necessary skills such as thematic vocabulary and structural knowledge to build communicative capacity in a variety of conversational situations entirely in the target language. EDUCATION
(2007 – 2011)
ESGCI PARIS Bachelor Business
Administration.
BBA Major: International Business.
Representative Course work: Accounting,
Business analysis and strategy, Marketing,
Microeconomics,
International management, Business plan analysis, Banking, Intellectual Property Right, International law, Multinational Corporate Management.
Institute: French literature.
REFERENCES
Will be Provided upon request
Contact this candidate