Customer Service Software Engineer

SHIVAM PATEL

***************@*****.*** 601-***-**** LinkedIn Greater Atlanta Area

SUMMMARY

Software Engineer with experience in

analytical problem solving and a drive

for growth. Strong work ethic in team

and individual settings to drive

product success.

SKILLS

Languages: Java, SQL, HTML, CSS

Technologies/Tools: Git, Visual

Studio, Eclipse, IntelliJ IDEA, JetBrains

CLion, Oracle VM VirtualBox, Tableau,

Microsoft Office, Azure, Toad for

MySQL, Android Studio, Brackets

EDUCATION

Georgia State University

Bachelor of Computer Science

Coursework:

Principles of Computer Science

Algorithms and Data Structures

Computer Architecture

System Level Programming

Computer Organization and

Programming

Web Programming

Mobile App Development

Database System

Big Data Programming

HACKING EXPERIENCE

1st Place Winner of MIT’s Covid-

19 Hackathon team name Dr.

Covid

Director of Georgia State

University Hackathon

Undergraduate Lecturer for Web

Programming Crash Course

WORK EXPERIENCE

Netlink Voice

Onsite Technician Feb 2018

Entrusted to work remotely, directly with client, and assist with hardware replacement or management.

Provided in person customer service to client while remaining in good communication with provider.

Georgia State University

Portfolium Ambassador August 2017 – May 2019

Performed technical and administrative tasks to assists student and faculty assuring best possible career advantages using most recent job search sites.

Resolved technology related issues such as broken computers, faulty software/hardware, BIOS installations, and network issues. PROJECTS

Feed My Face – Mobile Application

Android application that helps user in deciding what to eat using a swiping feature and a randomizer.

Used Android Studio for frontend, Google Firebase for backend, Google Maps API to map latitude longitude to an address location, Yelp API to get reviews and pictures of restaurants, and DoorDash API for food order and delivery. ZorkLite – Text-Based Game

Interactive fictional game based on the original Zork game where the player can decide to navigate the board finding support items and weapons to combat enemies.

Written in C and developed using CLion as IDE, Microsoft Excel was used for designing map before coding.

Travel Booking – Travel Website

Website where a user can book a flight and hotel to different locations for the best price, has a credit card verification and printable receipt.

Use HTML and CSS for designing the website, Javascript for functionality of the site and Php for the forms to enter information.

Supermarket Database System – Database

Database simulation of a supermarket where staff information, inventory, and payroll were in itemized lists.

Developed using PostgreSQL in Microsoft Azure, and tested with several queries to check speed and normalization.

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