System Administrator
Resume:
ROLAND
LEE
******@*****.***
San Gabriel, CA 91775
www.linkedin.com/in/rollee
SUMMARY
Experienced System Administrator specializing in networking, storage, and virtualization. Skilled at implementing and supporting complex technical solutions, and creative problem solving in high pressure environments. Familiar with Windows, Linux, VMware, AWS, and configuration management solutions. Works well in teams whether for local or remote work, and is AWS Solutions Architect Associate certified.
SKILL OVERVIEW
Amazon Web Services (AWS) Solutions Architect Associate 2019.
Windows/Linux/Unix interoperability.
Experienced with Object, Block, and File storage.
Comfortable interfacing with both technical and non-technical audience.
Passion for problem solving and pursuing deep understanding of issues.
Had Public Trust security clearance (PERSEC).
Experienced at collaborating on a remote team.
Learning Saltstack and Python to address configuration management and orchestration of IT infrastructure.
Preparing for Azure Administrator Certification.
Can speak colloquial Cantonese
EXPERIENCE
Systems Administrator
Emfusion, Los Angeles, CA
(2017-CURRENT) IT consulting
Implement VoIP telephony on-prem solutions on baremetal CentOS Linux servers or virtually in VMware.
Architected HIPAA compliant email solution.
Spearheading initiative to implement ITIL framework.
Evaluated RMM solutions (Connectwise, Itarian) to improve customer service level.
Implemented Network Monitoring solutions like Nagios.
Implemented VPN, VoIP, video surveillance, and mesh wireless solutions.
Managed Windows and Linux environments (CentOS and Redhat)
Designed backup solutions for critical servers.
Worked with clients like Miniso and Sovereign Flavors.
Solutions Consultant
Hitachi Data Systems (HDS), Southwestern US
(2011-2017) Enterprise Storage support and consulting
Mentored team of 15 Customer Engineers to perform front line support and general support of the Hitachi NAS (Network Attached Storage) system and attached SAN arrays.
Handled sensitive customers and provided support through phone, Webex, or in person.
Wrote Perl scripts to facilitate the creation of Change Control documents, cutting the processing time by 90%. The scripts eventually could automate the process.
Refined Best Practices recommendations for others to follow.
Assisted sales team as File and Content subject matter expert on sales proposals, proof of concepts, and planning meetings.
Managed data migration and replication projects.
Developed VMware solution to create a standard environment for Customer Engineers.
Covered territory from Southern California to Phoenix.
Customers included Experian, Warner Brothers, Sony, General Atomics, and Hulu.
ROLAND
LEE
******@*****.***
San Gabriel, CA 91775
www.linkedin.com/in/rollee
EDUCATION
BS in Economics, UC Berkeley
(Electrical Engineering and Computer Science program for first two years)
AWS Solutions Architect Associate Certified (Oct 2019)
VMware VCP Bootcamp (2.5, 6.0)
Professional Services Engineer
Bluearc (acquired by HDS), Southwestern US
(2008-2011) Enterprise NAS support and customer relationship management
Performed onsite technical work including installs, upgrades, health checks, knowledge transfers, and general onsite support for the Bluearc Network Attached Storage system.
Managed customer relationships as part of local Sales Account Team for corporate customers such as Sony and CHLA.
Ran onsite Proof of Concept demos of Bluearc systems in customer environment for companies like Disney and Ticketmaster.
Network and Systems Consultant
Defense Contract Management Agency (DCMA), Carson, CA
(2005-2007) Agency Design Team
Evaluating and implementing agency enterprise solutions.
Consolidated servers and migrated data to NetApp servers, implementing a bicoastal redundant cluster with pushbutton site-to-site failover for VMware based servers.
Evaluated and implemented initial deployment of Oracle Identity Management solution.
Managed web services systems (Bluecoat Web Proxy and Google Search appliances, Riverbed Accelerators).
Implemented CA SystemEdge Enterprise System monitoring software rollout to monitor critical agency servers and integrated data with CA eHealth Network Management solution.
Evaluated application and network accelerators.
PERSEC — Public Trust security clearance
Senior Technical Support Engineer
Network Appliance, Sunnyvale, CA
(1998-2004) Tech Support
Provided senior-level technical support for diagnosing, reproducing, and fixing issues relating to hardware, software, Fibrechannel, NFS, CIFS, Network Appliance file servers, filesystem, and NAS/SAN issues.
Performed capacity planning through bottleneck analysis and general performance tuning.
Maintained testing lab used for replicating customer environments, specifically for Microsoft and backup environments.
Created best practice documents and technical notes for internal and external knowledgebases.
Mentored junior support engineers through knowledge transfers and shadowing.
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