Manager Customer Service

Bret B. Kelley

****n. ****w. Layton Utah *****

801-***-**** - ********@*******.***

OBJECTIVE

Key experience in process development and leading multiple production teams to achieve corporate goals. Strong skill set with project management leadership, logistics and inventory management.

QUALIFICATIONS

2+ years of coaching active duty military on their pursuit for financial security through education of military benefits and strategic financial planning.

6+ years of production management experience with leading teams of 65+ employees.

3+ years of operations management that successfully grew a business by 40%+ over a 3 year time period.

Successful experience in a high rate manufacturing environment improving production capacity by 150% within first two weeks of leading the production team.

Proven successful project management leadership skills

Proven experience in reducing manufacturing waste using lean six sigma principles (8 wastes).

Experience creating and implementing Standard Operating Procedures (SOPs) to standardize workflow, decrease production errors and increase production capacity.

Ability to lead teams to buy into continuous improvement towards company goals.

Providing direction and coaching to technicians and other production personnel in the assembly and manufacturing areas.

WORK EXPERIENCE

First Command Financial Services (2018-Current)

Financial Advisor

1

Supporting clients' needs that require knowledge and expertise solving complex financial scenarios with them on behalf of the client

Entrepreneurial experience building and leading businesses with strong ownership and optimization of business performance metrics

Contribute and/or lead the ongoing development of material/education/training that increase the overall organization's understanding of complex financial scenarios

Provide ongoing education internally while providing financial education to clients on relevant topics

Provide options and solutions to help solve financially related problems presented by the client

Ability to thoughtfully introduce your clients to different investment strategies and bring together additional client assets while engaging in positive, client-centered discussions

Collaborating with multiple business partners allows you to craft an unsurpassed customer experience and meet the clients broad range of investment needs

Demonstrating a deep understanding of financial markets, and can effectively simplify complex financial concepts while building rapport and credibility with highly valued clientele UTC (Universal Trailer Inc,) (2016-2018)

2+ Years Production/Quality Manager

Ensure all quality and regulatory standards, specifications and policies are met or exceeded.

Experience in a high rate manufacturing environment

Improved production capacity by 150% within first two weeks of leading the production team. Accomplished by using error trend analysis and station workflow timing methods.

Reduced trailer rework waste by 500% prior to QC checks. This resulted in a higher production output. Coordinate with other managers by organizing incoming product in a way that allowed 2

for maximized workflow efficiency.

Greatly improved production team morale by focusing on teams strengths, placing team in positions where that catered to their strengths making them more likely to succeed, and personally working side by side with them when needed to lead by example.

Increased production team earnings up to 20% by accomplishing the above goals which further increase employee morale.

Implemented new plant wide quality standards to lower current warranty claims per produced unit.

Increased quality of work done by employee's with establishing training programs that meet quality standards.

Readjusted and focused standard quality checks to insure a more thorough routine check to eliminate defects.

Added additional quality checks in finished goods lot by adding a mobile repair unit that checks RTS trailers which has effectively lowered month to month warranty claims by more than 15%. Ebbe America (2011 - 2016)

3+ years as an Operations Manager

Collaborate with finance to create and execute a maintenance and capital budget to insure that financial allocations and obligations are set, administered and met.

Collaborate with human resources to ensure employee issues or concerns are correctly addressed and resolved.

Communicate directly with production planning and materials management to optimize scheduled attainment and customer service.

Accurately accounted for and calculated inventory needs while implementing first in first out method.

Communicated and coordinated efficiently overseas with partnering companies in China to meet inventory requirements, while keeping costs to a minimum.

Improved relationships with key vendors.

Created SOP’s (Standard Operating Procedures) for various processes increasing production output and accuracy.

Tasked with conflict resolution after handling various situations professionally with positive results.

3

2+ years as a Production Manager

Increased production output by utilizing employee's skill set in a production platform.

Constantly aiding in the increase of employee value through training and feedback.

Helped customer relations by completing projects by due dates.

Continuously increased production output by altering and improving work routines

EDUCATION

FINRA Series 66 License

FINRA Series 7 License

6 Years Weber State University

ACCOLADES

Eagle Scout

Top 5 in Class First Command Academy

4

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