Data Analyst Customer Service
Resume:
Experience
-Strategic Planning Intern – Spring **19
Office of Quality Performance and Accreditation at CDPH
Analyzed state policies and procedures to provide recommendations for strategic planning initiatives
Demonstrated excellent written and verbal communication skills through coordination with external stakeholders at all levels.
Synthesized information from CDPH foundational documents and population health data to create a crosswalk document for PHAB reaccreditation.
Education
-University of Southern Florida
Online MPH – Tentative start date August 2019
-California State University Sacramento – May 2019 B.S. in Health Science
Summa Cum Laude – 3.9 GPA
Dean’s Honor List 2018 - 2019
Deans Honor Student for KHS/HLSC Dept.
-Sierra College – May 2017
A.S. in Life Science
Member of Phi Kappa Theta
3.6 GPA
58 W Knightsbridge Dr.
The Woodlands, TX 77385
************@*****.***
Summary
I am a 25-year-old who recently relocated from Sacramento to Houston. I graduated Summa Cum Laude with a BS in Health Science in May of 2019 from California State University Sacramento. I have a year’s worth of experience performing administrative and data analytic tasks for the California Department of Public Health.
Jordan Urrate
Experience
Strategic Planning Intern and Data Analyst: Started January 2019
Office of Quality Performance and Accreditation
California Department of Public Health
-Worked with the interdisciplinary strategic planning team to devise a new department-wide strategic plan for 2019-2023
-Logistics: Scheduled meetings, prepared presentations, and took meeting notes
-Performed outreach activities related to strategic planning
-Analyzed usage data on a pilot workforce development platform using Excel, Google Analytics, and our admin dashboard
-Received results-based accountability training
-Received a White Belt in Six Sigma
Google Suite
Word
Excel
Outlook
PowerPoint
Access
SPSS
SAS
Competencies
Education
American Public University
Online MPH- Start date 9/2; expected graduation date: April 2021
California State University Sacramento – May 2019
B.S. in Health Science
Summa Cum Laude – 3.93 GPA
Dean’s Honor List 2018 - 2019
Deans Honor Student for KHS/HLSC Dept.
Sierra College – May 2017
A.S. in Life Science
3.6 GPA
Member of Phi Kappa Theta honors organization
Skills
Customer Service
Critical Thinking
Strategic Planning
Team work
Digital Design
Quality Improvement
Course Work
Medical Terminology Epidemiology Health Data Analysis Intro to Communications Disease Prevention Grant Writing Statistics Public Health Administration and Policy Digital Design Statistics Healthcare Systems and Operations
Top Strengths
Excellent communicator (verbal and written), great team player, articulate presenter, and very organized
Certificates
Six Sigma LEAN White Belt
Typing Certificate
-61 WPM
Contact this candidate