Sr Systems Engineer

MR. George M. Hall III

**** *. ******* ***.

Baltimore, MD 21202 US

Mobile: 410-***-****

Email: add1sh@r.postjobfree.com

Summary:

I am a Sr. Systems Engineer / Cyber Assurance & Security Analyst. I have been in the industry for 25 years & have worked on numerous contracts within my years of service with an elite list of clients. I have an active (SSA) Public Trust Clearance & inactive (FBI) TOP SECRET SCI CI Polygraph, (DoD) Secret and TS/SSBI Clearances. Although I do not turn down contract work, my ultimate goal is to gain full-time, permanent employment. I am HIGHLY interested in your company.

Work Experience:

Social Security Administration

1500 Woodlawn Dr.

Woodlawn Md. 21244

8/2018 – 9/2019

Sr. Systems Engineer

Maintain network operations on a day-to-day basis for a complex network of over 400 workstations and 150 servers (HP Proliant and Blade servers) as part of the Infrastructure Services team.

Patch deployment via SCCM.

Troubleshoot and proactively monitor networks, systems and applications to identify and correct malfunctions and other operational difficulties.

Active Directory (creating, moving & importing user profiles and data) and Group Policy administration. (placing user accounts in appropriate containers for access and control)

Provide documentation of network operating systems and network topology.

Editing and running Power Shell scripts to automate tasks.

Implement authorized network enhancements and special projects as assigned.

Support and maintain recovery systems and operations, including but not limited to maintaining backup system configuration, performing backup system upgrades, monitoring backups, and performing restores as needed.

Cloud troubleshooting (AWS) connectivity, configuration to hardware failures.

Participate in a rotating on-call support schedule.

Support of the organization in the design and implementation of network components, including support of development systems and assistance with testing.

Recommend new and emerging technologies to solve business problems.

Reactivation of network floor jacks using CAPRS ticketing system.

Internal Revenue Service

5000 Ellin Rd.

Lanham, MD 20785

11/2017 – 5/2018

Cyber Assurance Analyst / Sr. Systems Engineer

Duties, Accomplishments and Related Skills:

Sr. Systems Engineer supporting IRS Lexmark MVE hardware & software (printers) during tax filing season.

Maintaining compliance with the IRS Agency’s security requirements and standards. Performing firmware flash updates & hardware configurations.

Building and maintaining HP print servers & printers.

Creating, testing and implementing network disaster recovery plans.

Performing risk assessments and testing of data processing systems.

Installing security templates, data encryption and other security measures.

Recommending security enhancements and purchases.

Training staff on network and information security procedures.

Social Security Administration

1500 Woodlawn Drive

Woodlawn, MD 21244

9/2015 – 11/2017

Security Analyst / SCCM Systems Engineer

Duties, Accomplishments and Related Skills:

SCCM data collection & migration from SCCM 2007 to SCCM 2012 for the Social Security Administration.

Windows systems installation, administration, maintenance and troubleshooting.

Day to Day management of a multi domain forest with over 10,000 users.

Building Windows Server 2008R2 & 2012 Servers for Preproduction & test labs.

Building HP Proliant and Blade servers for production pool.

Create, run, and troubleshoot scripting tools to automate SCCM 2007 R3 and SCCM 2012.

Deinstall and reinstall new sites.

Maintain software versions of the SCCM 2007 R3 and 2012 infrastructure servers to the latest production levels.

Tivoli Storage Management of data and disk pools.

Maintain compliance with the Agency’s security requirements and standards.

Resolve and document SCCM client health issues within the Change, Asset and Problem Reporting System (CAPRS).

Managing and monitoring virtual and physical servers. Microsoft System Center Configuration Manager (versions 2012 & 2007)

Microsoft Deployment Toolkit (version 2013 update 2)

Assessment and Deployment Kit (Windows 10)

SQL query language

LDAP query language

Scripting (primarily Powershell)

Microsoft Windows Client Operating Systems (W7, W8.1, W10)

CMS/Affordable Care Act

10025 Governor Warfield Pkwy.

Columbia, MD 21044

12/2014 – 9/2015

Security Analyst / Systems Analyst

Duties, Accomplishments and Related Skills:

(FFM) / Enterprise Identity Management (EIDM) systems / Data Services Hub (DSH) and several other supporting Monitor the Federally Facilitated Exchange (FFE) / Federally-Facilitated Marketplace systems.

Areas Monitored include; Data Center Network, Infrastructure Bandwidth, Server / Infrastructure, Enterprise Applications, Agent-based Monitoring, Production Batch processing, and Events & Alerts Escalation.

Notified internal stakeholders of Severity 1 incidents received from Baltimore Data Center (BDC) that affect the Marketplace; identified incidents, sent out notifications, generated tickets, recording, and investigated resolutions.

Manage production Severity 1 incidents to closure.

Manage the CMS Consumer Information and Insurance Systems Group (CIISG). Exchange Operations Center (XOC) email inbox.

Create and update technical documentation including; standard operational procedures (SOP) and performing continual improvement of existing processes.

Assist with Change Management, Problem Management, Configuration Management, Change Coordination.

Running, populating, delivering daily reports.

Monitored tools such as New Relic, Gomez, Splunk, CyberArk, Calt, JBoss to drill down to the root cause and communicate with the system owners to resolve issues.

Knowledge of Remedy ticketing solution and IBM Tivoli application, Mixpanel, Oracle Enterprise Manager (OEM) Grid Control Management.

Experience with software and systems engineering Linux, Java, Oracle, Networking, VMware, Apache, IT Process Management, including ITSM and ITIL Project Management, LAN/WAN, J2EE, MarkLogic, and Microsoft Office.

Ability to function at a high level in critical situations.

Technologies integrated into this environment include: IP networking: Router, switches, firewall systems, load-balancers, Virtualized environments based on VMWare Hypervisors.

Federal Data Systems

1215 S. Clark Street

Arlington, VA 22202 United States

03/2014 – 12/2014

Backup Engineer (Tivoli Storage Management)

Duties, Accomplishments and Related Skills:

Working on the U.S. Army Pentagon contract supporting day to day TSM management of disk pools, reconciling disk space, scheduling daily incremental backups during the week & full backups over the weekend.

TSM database size checks, recovery log monitoring and utilization.

Defining space to be used to create TSM disk pools, TSP database logs, and TSM recovery logs. Creating new disk and tape pools.

Adding more DASM to TSM server pools and databases.

Defining new TSM client servers on the mainframe.

Ensuring successful client backups and resolving client issues.

Migrating to TSM server new releases, test release and ensure that all TSM clients have the proper release.

Cycling new tapes, backup tapes and media cleaning tapes throughout media libraries and COOP sites.

Repairing and replacing tape drives in media libraries.’’

CMS/Affordable Care Act

10025 Governor Warfield Pkwy.

Columbia, MD 21044

11/2013 – 3/2014

Systems Analyst

Duties, Accomplishments and Related Skills:

3rd shift Systems Analyst supporting the Center for Medicaid Services in support of Obamacare (Health Care Exchange) health plan enrollment website.

Monitoring server traffic (Splunk, New Relic & Google Analytics) during the overnight 3rd shift.

Planning and executing downtime for server patching & testing.

Patching servers with CMS approved patches.

Taking hourly number tallies of new enrollments, incomplete applications, and total users for the day.

Preparing status reports on all upgrades & activities taken place during shift & preparing a turnover log of all events during the shift to hand over to the 1st shift team when they arrive.

Social Security Administration

1500 Woodlawn Dr.

Woodlawn, MD 21244 United States

09/2011 - 10/2013

Windows System Administrator

Duties, Accomplishments and Related Skills:

Building, testing & configuration of new production Windows Server 2008R2 servers. (HP Proliant and Blade servers)

Create and edit login scripts for users via PowerShell. Installation & repair of existing server hardware, ordering replacement parts. Imaging & refreshing user’s laptops & desktops for end of lifecycle replacements.

Group policy creation, troubleshooting and management.

Active Directory administration, design and domain migrations.

Receiving trouble tickets from the helpdesk via Heat.

Windows systems installation, administration, maintenance and troubleshooting.

Day to Day management of a multi domain forest with over 10,000 users.

Federal Bureau of Investigation

Washington, DC United States

09/2010 - 09/2011

Sr. System Engineer

Duties, Accomplishments and Related Skills:

SAN’s administration.

Supporting 30,000+ FBINET user account data.

Monitoring and ensuring successful completion of daily data migration from mainframe Tivoli Storage Manager (TSM) disk pools to tape, tape copies local and offsite, and Tivoli Storage Manager (TSM) database backup’s locals and offsite.

Responsible for TSM database size checks, recovery log monitoring and utilization.

Defining space to be used to create TSM disk pools, TSP database logs, and TSM recovery logs.

Creating new disk and tape pools.

Add more DASM to TSM server pools and databases.

Define new TSM client servers on the mainframe.

Ensure successful client backups and resolve client issues.

Migrate to TSM server new releases, test release and ensure that all TSM clients have the proper release.

Defining and monitoring SharePoint TSM backups/restores for SharePoint server farm.

Track licensing and maintenance requirements associated with growth.

U.S. Army Corps of Engineers

Baltimore, MD United States

04/2009 - 09/2010

System Administrator

Duties, Accomplishments and Related Skills:

Supporting 5,000+ users locally & remotely (via Windows Remote Desktop) on the US Army Corps of Engineers network.

Rebuilding existing DELL servers with Windows Server 2003.

Building desktops & laptops with Windows XP & Vista.

Active Directory domain account administration.

Managing and monitoring virtual and physical servers.

VMware ESXi & vSphere account administration & registry editing.

Windows systems installation, maintenance and troubleshooting.

Encryption / hardening of OCONUS deploying laptops using SecureDocs software.

Tier 2 and 3 support.

Troubleshooting Microsoft Server 2003, Office XP/2003/2007, TCP/IP, DNS & DHCP.

Day to Day management of a multi domain forest with over 10,000 users.

Debugging administration using Winternals software.

Server building & hardening using Windows MMC console.

Department of State

Arlington, VA United States

04/2007 - 04/2009

Windows System Administrator

Duties, Accomplishments and Related Skills:

Overseas Building Operations (OBO) SA-6 Windows systems installation, maintenance and troubleshooting of Windows Server 2003.

Building repairing & installation of HP ProLiant Servers, wiring server room, (under floor & overhead) hubs, (CAT5 & Fiber) Cisco switches (floor closets & server room) & racking servers.

U.S. Embassy in Baghdad Windows systems installation, maintenance and troubleshooting.

Active Directory administration & Group Policy administration.

Day to Day management of a multi domain forest with over 10,000 users.

Managing Active Directory in a multi-domain environment.

Installing and configuring tape libraries.

Remote troubleshooting users PC’s.

Troubleshooting Microsoft Office XP/2003. TCP/IP, DNS, DHCP & WINS.

Creation of email accounts.

Activation of user PC ports via Cisco switches & hub closets.

Encryption and asset tracking of laptops for deploying State Department employees.

Education:

Johns Hopkins Computer Career Institute - Columbia, MD - United States

Technical or Occupational Certificate: 03/2002

Major: MCSE 2003

Relevant Coursework, Licenses and Certifications:

MCSE 2003

Edmondson Westside High School - Baltimore, MD - United States

High School or equivalent 06/1996

GPA: 3.6 of a maximum 4.0

Major: PC Repair

Relevant Coursework, Licenses and Certifications:

A+

Clearance:

DOD Secret (2004)

DOD TS/SSBI) (2007)

FBI TS/SCI CI Polygraph (2011)

SSA Public Trust (2015)

IRS Confidential (2017)

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