Customer Service Amazon

I'm in customer service industry for a satisfied period at amazon italia.

I can work under pressure for more than 12 hours a day.

Soft skills and problems fast resolving.

Friendly attitude which makes the work more productive.

Updating agents for what's matter.

Reporting every day or every week.

Explaining kpis for agents.

Setting action plans and achieving goals.

Have enough informations about annuals and casual days off or even sick notes.