Customer Service Manager

Danielle Davis

*** ******** ** **

Camden, Arkansas

Phone: 870-***-****

*****************@*******.***

U.S. Army Veteran

OBJECTIVE: Expert in receiving, storing and issuing equipment as developing and implementing actions to correct deficiencies and improve a complex supply and property accountability system. Excellent critical thinking and problem-solving skills.

HIGHLIGHTS AND ACHIEVEMENTS

Possess a Secret Clearance and Passport

Experience in SAMS-E Systems

Skilled SARSS 1 & 2 Operator

Proficient in Microsoft applications

Excellent communication and interpersonal skills

Successful in learning and comprehending new systems and methods

GCSS-A

PROFESSIONAL EXPERIENCE

AECOM

(Supply Technician) AUG 3, 2018- AUG 4, 2019

Verify part numbers, general quantity or condition, and all label/data plate information while maintaining all safety and compliance requirements.

Responsible for identification systems and sub-components. Supports various stock/supply actions such as audits and inventory preparing forms DA Form 2062 (shortage annex), DD Form 1750 (packing list), DA 3161(receipt or lateral transfer), DA Form 4949 (correction to data plate information), DA Form 2404 (equipment inspection and maintenance worksheets), and DA Form 2765(found on installation).

Extensive research in Logistic Information Warehouse (LIW) to validate units turn in documents for equipment that is nominated and vetted through the Theater Provided Equipment (TPE) Planner. Conduct research in STAMIS to verify correct information and identify equipment that is non- expendable, expendable, and durable.

Reviewed and inspected items that is received in the warehouse from customers before bringing to records. Kept constant open communication with all customers as well as all levels of leadership. Manage the accountability of over $100,000,000 million dollars per year of retrograde equipment turned into the RPAT (Wholesale).

Issue equipment as needed to support the war-fighters everyday mission when on hands. Place items on order per unit request when needed.

Maintains files in accordance with Army Records Information Management System. Ensure customers gets a copy of all transactions for their records.

DNYCORP INTERNATIONAL

(Supply Technician) Jul 2016-Dec 2016

Enter data into multiple databases, conduct extensive searches for information pertaining to complex and/or unusual supply transactions and patterns

Examine stock to verify quantity or conformance to specifications. Store material in bins, on the floor, on shelves, or in containers according to identifying information

Obtain, temporarily store and issue all supplies for construction, facility maintenance and repair

Provides status on supply requests, shipments and job-ordered items

Count, sort incoming material to verify receipt of items on requisition or invoices

Ensures appropriate adjustment action and documentation is processed for shipment/receiving discrepancies and lost, damaged or destroyed action is initiated and properly submitted

Assists in the receipt, storage, documentation, processing and delivery of all expendable and durable supplies

Perform other qualified duties as assigned.

US ARMY

(SUPPLY TECHNICIAN) May 2007 –May 2011

Fort Stewart, Ga

Operated SARSS-2 system, ILAP (Integrated Logistics Analysis Program), and Net terms software applications.

High Priority clerk requesting and tracking requisitions for multiple units stationed in Iraq and Afghanistan.

Managed the receipt and distribution of all material assets within the immediate.

Unloads, unpacks, inspects, counts, segregates and stores incoming supplies. Packs, crates, stencils, weighs and bands equipment and supplies

Prepared material control and accounting input for data processing and reviews output documents.

Prepared reports on storage space, relocation of materiel, and warehouse denials.

Build pallets

Pulled orders for customers

Maintain inventory and other stock records, using computer terminal. Designated according to material, equipment.

EDUCATION

Southern New Hampshire Apr 2017-Present

Manchester, New Hampshire

DeKalb Technical College MAY 2013

Clarkston, GA

AAS in Criminal Justice

Advanced Individual Training AUG 2007- NOV 2007

Fort Lee, VA

Awarded Automated Logistical Specialist (92A) position in the United States Army

Camden Fairview High School AUG 2002- JUNE 2006

Camden, AR

High School Diploma, 2006

CERTIFICATIONS: GCSS-A /SARSS 2/ SAMS-E/ ULLS-A/ FORKLIFT LICENSE

MILITARY AWARDS: Good Conduct Medal/ Army Commendation Medal-2/ Army Achievement Medal

TECHNICAL SKILLS: Microsoft Outlook, Word/Excel/PowerPoint, Freight Handling, Record Keeping, Stocking, Manager Course, Customer Service, Supply System Operations, STAMIS Motor pool clerk, Fed log, Inventory, Data Entry, GCSS-A, Ability to prioritize responsibilities to accommodate a demanding workload, Ability to work effectively with employees and management of all levels .

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