Terry Woods

Summary:

Solutions-oriented and service-driven IT professional with 20 years’ success maintaining and boosting performance of complex, multi-platform networks and systems for major enterprise customers. Practiced troubleshooter adept at identifying, diagnosing, and quickly resolving HW / SW issues, working directly with developers, in-house staff, and customer teams to devise and implement solutions that strengthen system cost-efficiency, reliability, and security.

Technical & functional skills:

Network Maintenance & Administration

Performance Tuning & Improvement

Systems Installation & Configuration

Data Backup / Disaster Recovery

Microsoft Office 365

Citrix

(NAS) Network Storage Devices

Bloomberg

Active Directory

MacAfee Encryption

Point SEC Encryption

MS Exchange Server 2003,2008

PeopleSoft

Reuters

Cisco Routers & Switches

Apple OS 10.

Air Watch

Certifications:

Apple / Mac service, AST, Compaq service, HP, IBM, and A+, Lenovo, Dell, Lexmark, Certified Microsoft Certified (MCSE) and Cisco (CCNA) HDI Certified

Education:

Beverly Hills High School Graduate

Computer Science and Business Programs

California State University - Long Beach, Long Beach, CA

Professional experience:

Desktop Support Feb 2019 – Jan 2020

Unisys /Omnicom

Lead 4 Technicians

Imaging Mac with JAMF

Imaging pc with SCCM

Provided Networking software support

Setting up multifactor authentication using OKTA

Experienced with Active directory

Installing and configuring VOIP Cisco Phones

Desktop Support Aug 2018 - Jan 2019

Northrop Grumman

Supporting Windows 7 & Windows 10 on the F18 manufacturing Project. Supporting the Engineering Department

Desktop Support Jul 2018 - Aug 2018

Armanino

Performing Software support for Windows 7 & 10

Working with a Intune project moving Users mobile devices from Air watch to Intune Manager

Desktop Support Mar 2017 – Jun 2018

IBM /AT&T

Perform PC Installations, PC refresh projects, PC migrations and upgrades

Supporting Windows 7 & 10 Microsoft Office 365 Cisco VPN and RAS Connections

Supporting Call Centers Operators and Central Office Com Techs and Engineers

All Imaging was completed using SCCM

Desktop Support Tech Jan 9 2017 – Feb 17/2017

Molina Heath Care

Perform PC Installations, PC refresh projects, PC migrations and upgrades

Supporting Windows 7 Microsoft Office 365

Installing and configuring VOIP Cisco Phones

Senior Technician

Buchanan Technologies September, 2011 – September, 2016

Supporting Upper Management Teams Hardware and software Wireless needs

Perform PC Installations, PC refresh projects, PC migrations and upgrades.

Performed BMW November 2014 migration from ISIS to ISPINEXT.

Install Software programs for various automotive dealerships serving client Sonic Automotive (BMW, Honda, Mercedes-Benz Lexus).

Provide desktop and VoIP support for Safety Kleen (recycling company) as well as International Code Council (ICC) and HKS.

Fix, install, and repair hardware equipment in PCs, printers, and vehicle diagnostics equipment.

Data transfer, virus protection and examine and track problems related to wireless connectivity issues.

Cisco router and Wireless Access Point Configurations and troubleshooting.

Operating system re-image and re-install on desktops, laptops and wireless tablet pcs in using acronis and ghost software.

Apple IPad and IPhone configuration, refresh and troubleshooting.

Very detailed in keeping inventory of company equipment.

Familiar with Windows 2000, XP, and Windows 7 environment.

Wide experience with installing and configuring versions of Microsoft Office 2007 to 2013, including Outlook migration and troubleshooting.

Conversant with Dell, Hewlett Packard, IBM Net Vista, IBM Lenovo, Gateway, Mac, all platforms of Apple iPads and iPhones.

Easily adapt to other manufacturer makes and components for configuration, installation and troubleshooting.

PROFESSIONAL EXPERIENCE:

Desktop & Clinical Services Tech Cedar SINAI Hospital (contract) 03/13/11 - 06/01/11

Windows 7 upgrades, Support of ICU Units, Cancer Center, and Imaging Center .This support consisted of all Nurses station and patents room and all wireless roll around work station (WOW's). Software Support from Windows to MS office 2007 PRO to Epic to Kodak imaging, Centricity, Quadris, Oracle 9 .Trouble Shooting Glucometer's and Intermec printers HP Digitizers and Fujitsu Scan Snap Scanners...Altiris Console, Active roles are some of the tools used to complete my daily task. All trouble tickets and reporting with in HP Services Manager...

Field Support Analyst Wells Fargo Contract) 01/2011-02/2011

Laptop refresh program. Backup and restored user’s profiles and files and printer drivers and tested wireless network connectivity. Setup docking station with multiple monitor on desktops and Television connection to laptops.

Field Support Sempra Energy (contract) 10/2010-12/2010

Toshiba Tuff Book laptop hardware support, consisting of mobile wireless connection mobile printing for Gas Company trucks internet connectivity with software support with home All Windows XP and Office apps including Outlook for mail access. Remote Corporate office support

References are available on request

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