Rohan Sohi

add1nt@r.postjobfree.com 403-***-**** Calgary, AB

WORK EXPERIENCE

TD Canada Trust Feb. 2019 – Jan. 2020

Customer Experience Associate Calgary, AB

Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safety deposit boxes, cashing cheques, balancing cash drawers and handling night deposits.

Consistently provided outstanding customer service and whenever possible promote other bank services & products, and find opportunity for sales referrals.

Process 25+ customer transactions per hour with extreme attention to detail.

Respond to customer account inquiries totaling 130+ weekly accounts. J.Crew May. 2018 – Jun. 2019

Sales Associate Calgary, AB

Developed expert-level product knowledge of the brands clothing and used it to upsell items to customers.

Regularly met all established sales goals and frequently exceeded monthly sales goals by 5 to 10 percent.

Maintained a regular customer base and actively worked to develop lucrative new customer relationships. Shaw Communications May. 2017 – Nov.

2017

Billing Advisor Calgary, AB

Answered, screened and processed over 200 calls daily using a call management system and web-based communications.Improved call management database efficiency by changing and updating contact information.

Addressed and resolved customer invoice billing, payments, complaints and discrepancies empathetically and professionally by educating the client.

Assisted customers with internet/tv/product issues by setting up dates for installation, dispatching technicians, over the phone manual aide regarding both physical products and online account concerns, changes to television programs and restarting internet connection. Nike Nov. 2015– Sep. 2017

Sales Associate Calgary, AB

Met and exceeded shared team sales goals per shift of up to $40,000 per day and exceeded item per transaction of 2.6

EDUCATION

University of Calgary Sep. 2016-

BA, Economics Calgary, AB

Club work; ManUp for Mental health-Vice President of External Affairs, Women in Leadership-Vice President of Finance. Taken various computer science classes.

Alexander Rutherford Scholarship

SKILLS & INTERESTS

Skills: Critical thinking; ; problem solving; flexibility; communication;organization; responsibility; web applications; Windows and IOS knowledge; mobile device proficiency; technically savvy; troubleshooting; multilingual; Microsoft Office proficiency; detail oriented; sales; customer service

Interests:Computers; computer gaming; traveling; gym

Contact this candidate