Desktop Support Office

**** **** **. ***** **** CA *****, 510-***-****, ************@*****.***

Minh Nguyen

Objective Desktop Support Specialist

Experiences 04/2020- Present John Muir Hospital \ Insight Global Walnut Creek, CA Desktop Support Specialist

Image W10 HP Elite One 800. Remove old W7 station & setup new W10. Inventory W10, spread sheet to tag number & computer name.

Set up client printing to Epson/HP office printers. 08/2019 – 03/2020 Myokardia \ IT Solutions South SF, CA Lab Instrument IT Support Specialist

NightHawk wifi upgrade project for all lab W7/W10 computers. Setup, configure, upgrade and maintain LabThinkPad/Dell laptops & desktops.

Maintain weekly Acronis Backup. Uninterrupted Power Supply project for sensitive instruments. Setup computer/lab instruments when move to new building.

Day to day support for client involving onboard/retire Dell computer, printing, retrieving data from older pc. Respond to Lab software/hardware inquiries. 12/2018-08/2019 Ross \ Bayside Solution Dublin, CA Desktop Support Specialist

Migration Project W7 to W10 using Ross Image. ServiceNow to track migration issue.

Configure SCCM LoadState & ScanState with Ross Utility for W7 to W10 computer.

Day to day support for Business Unit personnel on W10, printer & Excel SmartView. Installation, configuration and & on going maintenance Ross Dell Desktop/Laptop.

Configure migrated computer for Wi-Fi & VPN access. 12/2016 - 11/2018 Compass Component Manufacture Fremont, CA Helpdesk Support Specialist

Configure Dell 3020/3010/Laptop for new employees. Upgrade Cirris-1000 driver for all Window 7/Windows 10.

MS Exchange 2007/2010 Active Directory creating new login account & mailbox.

Extensive knowledge in XP/7/8/10 OS & Office365.

WebEx, LogMeIn, Fortinet VPN, Wifi. Laptop setup display to projector for managers meeting.

Create HowTo Procedure Training docs for I.T Department. On board & Off board employees.

Maintain IT assets, 3rd party software & I.T knowledge base.

Focal contact point for escalation to BCNetworks.

Maintain KACE-1000 ticket system and assign ticket to I.T personnel.

Contact point for all in house Computer & Printers issue. 4412 Holt St. Union City CA 94587, 510-***-****, ************@*****.*** Minh Nguyen

12/2007 – 09/2016 Berry and Berry Law Firm Oakland, CA Helpdesk Support Specialist

Day to day assistance on Dell Windows XP/7, MS Office 2007, Outlook and printing issue.

MS Exchange 2007/2010 Active Directory creating new login account. Maintain terminated user emails, .pst file, desktop apps & personal document.

Configure PC & update software & security patches. Maintain IT assets & knowledge base.

Admin WebSense and TrendMicro anti-virus. Monitor for quarantine & remove virus.

SME Symantec Backup Exec daily tape backup and data recovery.

Contact point for all Dell Optiplex, Zebra Z4MPlus, HP & Ricoh printers.

ShoreTel telephone system setup new phone account, new extension, auto attendants menu. 06/2004-10/2007 PG&E \ Pegastaff San Francisco, CA Frontline Support Rep.

Windows Desktop support for PGE employees. Active Directory create/delete/password.

MS Outlook support regarding .pst files, rules, and MS office.

Properly escalate unresolved issue to appropriate department. 09/1998-07/2001 Adaptec Inc. Milpitas, CA

Field Application Engineer

Sales training for VAR & Distribution on RAID and SCSI host bus adapters.

Escalate scsi issue to Custom Design Engineering.

Source new accounts & opportunities with Pre-Sales team. 03/1993- 09/1998 Adaptec Inc. Milpitas, Ca

Technical Support Specialist

Provided high level post-sale technical support thru phone/email/fax.

Product focal for PCMCIA, 2940HBA, and Portable Adapters.

Duplicated incompatibility issue in Lab and interfaced with App Engineering for solution.

Reduced returns by verifying and resolving SCSI HBA issue.

Composed product user manual and data sheet for Portable Adapters. Education 1987 BSCS, Cal State Hayward, Hayward

Special Skills:

Extensive knowledge in Adaptec Raid/SCSI, PCI, PMCCIA, APA. MS Windows XP/2007/W10

MS Exchange Active Directory, new account login, group distribution, Outlook .pst, Wi-Fi, VPN access. Proficient in Symantec Backup Exec tape and data recovery. 4412 Holt St. Union City CA 94587, 510-***-****, ************@*****.*** Minh Nguyen

Contact this candidate