Security Analyst
Resume:
CONTACT
The Colony, TX
*********@*****.***
EDUCATION
Master of Science
Criminology/Cybercrime
Regis University
Denver, CO 2019
Bachelor of Arts
Criminal Justice
Double minor: Information Assurance and Information Technology
University of Arkansas at Little Rock,
Little Rock, AR 2016
SKILLS
+PROFESSIONAL
Knowledgeable in Spanish
Written and verbal communication
Attention to detail
Interpersonal
Analytical thinking
+TECHNICAL
Database management
SQL
HTML5
Java
Active Directory
PowerShell
FTK ENCASE
CompTIA: A+/Network+ Trained
COURSES TAKEN
Computer Forensics
Cyber Criminology
Applied Networking
Network Security
Database Concepts
PROFESSIONAL SUMMARY
High-performing IT analyst with a background in system configuration, security updates, and cybersecurity application. Attains in-depth knowledge of enterprise vulnerability. Fielding opportunities in cybersecurity.
EXPERIENCE
IT Help Desk Analyst June 2018 – Present
Edmentum, Richardson, TX
Triage a host of technical issues through incoming calls, tickets, and emails for 1000+ employees including computer configuration, re-imaging devices, creating profile accounts, hardware, and providing IT training.
Coordinates with security team to mitigate hacking and security threats. Performs security audit of accounts.
Troubleshoots high-level technological issues on hardware devices.
Performs update to enable security programming that runs on the networks and servers
Manages multiple databases: Active Directory and Secret Server management.
Creates technical documentation to assist with employee knowledge gaps.
Writes scripts and utilizes other programming languages such as PowerShell and HTML5.
Technical Support Representative June 2017 – June 2018
Edmentum, Richardson, TX
Performed a need analysis through phone, email, and chat to solve customer technical issues with company programs.
Educated and train employees and customers on technical workarounds
Troubleshoot issues working with specialists and team using investigative strategies and numerous computer-based applications.
Documented precise and detailed cases on calls with customers in order to best serve them.
Executed special projects for innovative technologies to drive support forward. In charge of troubleshooting technological issues pertaining to company products including browser, computer, and network support.
Engaged with co-workers and customers utilizing screen connection technology and other forms of communication.
Set-up special projects such as our chat feature being moved and integrated into a more user-friendly environment.
Forensic Investigator Intern January 2016 – May 2016
Arkansas State Crime Laboratory, Little Rock, AR
Produced written reports on deaths which included homicides, suicides, and infant mortalities. Aided in performing postmortem examinations by weighing, measuring, cutting, and moving deceased bodies and organs. Kept track receipts and deliveries of deceased bodies to law enforcement and funeral homes. Utilized Microsoft applications to produce, cipher and analyze data within a secured database.
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