Sri Ramya Munaganti

Frisco, Texas

add1io@r.postjobfree.com

832-***-****

Professional Summary

Sr Systems Engineer with nearly 4 years of experience in supporting applications by using analytical and technology skills. Successfully completed training offered by Platform by Per Scholas in partnership with Cognizant technologies in various technologies. Possess extensive knowledge of ITIL v3 and ITSM, application support and management

Core Competencies

Data Analysis

Team work

Communication

Microsoft Office suite

Customer centricity

Agile Methodologies

SDLC and STLC

Professional Experience

Cognizant Technologies – Irving, TX September 2018 – September 2019

QA Analyst for full plan testing in Pharmacy Benefit Management for New Business Implementation built in Salesforce and designated for commercial clients.

Have ensured any new commercial clients are onboard to the Salesforce platform

Test every feature and functionality including benefits claims, benefit design, clinical and deductions applied

Used automation tools like EZTest and EZQuery to optimize cycle times

Configured clients in Salesforce, RxClaim/AS400

Satyam Computers – Hyderabad, India June 2007 – March 2010

Development Engineer for Consumer Financial Integrator & Consumer Fund Management Application that provides information and details across cross module applications in order to keep all applications in sync

Ensured all business requirements are gathered and translated into functional requirements

Have successfully estimated all major enhancement requirements with 100% accuracy with the effort estimates and delivered as per the estimated timeline

Ensured 100% test case coverage based on the business requirements,

Provide excellent user acceptance testing support and ensured < 5% defect ratio and closed the defects reported within 24 hrs to ensure there is no schedule deviation

Adhered to the IT planned production roll out schedule and successfully delivered the knowledge documents for development to operations handoff

Education & Training

Platform by Per Scholas, Dallas, TX April 2018 – June 2018

Application Support Management (ASM) Training

Trained how to evaluate, improve and manage internal ITIL framework without disrupting the organization’s current operations. Developed software skills in JAVA, JSP, Servlets, Spring and database skills in Oracle and SQL.

Bachelor of Technology in Information Technology, JNTU, India August 2003 – June 2007

Technical Skills

Software: Microsoft Office, JAVA, JSP, Spring, C/C++, COBOL, JCL, VSAM, CICS, SAP ABAP

Database: DB2, Oracle, SQL

Tools: ITSM tools ServiceNow, EZTest, EZQuery

Operating Systems: Windows 10, Windows 8.x, Windows 7, Unix, Mac OS

Framework: ITIL v3

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