Senior Project Manager

MICROSOFT Redmond, WA

Senior Program Manager (Cloud Operations and Infrastructure) 2015–Present

Senior member in the Cloud Operations and Infrastructure team in providing needs of more than 200 Microsoft online services, including Bing, Office 365, SharePoint, Skype, OneDrive, and several hundred thousand customers through Azure to host and run Cloud Services in more than 100 datacenters, running millions of servers and edge computing nodes all over the world through continuous improvements

Senior member of the Network Infrastructure Deployment Team, responsible for developing and executing strategies to deliver datacenter network and related technologies at cloud scale, within a dynamic and fast-paced environment

Drove a program to upgrade legacy networks and decommission end of life equipment

Implement technical insights and deep knowledge of constraints in deploying delivery ecosystem to suggest and drive process and/or design improvements

Oversaw capacity delivery for exchange online protection, which is part of the Microsoft commercial cloud business while decreasing all-up deployment cycle time from dock-to-live by 30%

Drove efforts in delivering the sovereign cloud project two days ahead of schedule, which had a risk on on-time delivery that would cost Microsoft millions of dollars on penalty fees, resulting in record-setting quality and velocity as well as allowing key partner to unlock a revenue.

Functioned as senior member of the Project Management Team, responsible for leading an automation program for exchange online protection with Azure Engineering

Lessened cycle time by 33%, streamlined quality, managed reliability and security, and gained savings of $20M.

DELL EMC San Jose, CA

Senior Global PGM Product Lifecycle 2015

Lead global program manager, responsible for leading cross-functional core Team from concept through delivery for major domain data protection software and appliance releases

Assumed accountability in managing program governance and communication with projected annual revenue of each major release of more than $1B

Ensure all products meet release criteria and are delivered with total customer experience, while monitoring clear communications across cross-functional teams. Performed key tasks including handling dependencies; addressing conflicts between multiple projects in the portfolio; and fostering collaborative environment, transparency, autonomy, innovation, and learning.

Provided portfolio solutions alignment and produced dependency requirement, commitment and status tracking framework

Administered risks while working closely with program and functional sponsors to resolve critical escalations

CISCO SYSTEMS San Jose, CA

Release Program Manager 2009-2015

PBX Interoperability Engineer 2007–2009

Feature Program Manager on Cisco integrated services routers (ISR) software releases, quality, and risk management

Keenly assessed new product specifications based on customer needs and identifying existing features to be conflict free with the new releases

Provided guidance to Feature Team in choosing metrics to define, monitor, and evaluate benefits of each release.

Aligned performance with quality parameters by calculating baselines while observing compliance with software best practices to achieve corporate quality goals

Implemented Scrum and facilitated daily standup for four engineers

Interfaced with customers to determine requirements and features, transforming them into detailed use case specifications

Identified specifications of feature design and functionality, while coordinating final plan between the organizations

Led the interoperability project including Cisco or RIM integration in cooperation with RIM quality engineer and a third-party development team, which included making decisions around which features should be included in the project plan and ensuring maintenance of performance within an acceptable quality range

Displayed leadership abilities in directing more than 10 business units, 100 platforms, and a highly complex code integration environment, which produced revenue of $12B annually for Cisco

Conceptualized new product release strategy, which led to faster time to market within 8 months along with an overall additional revenue of $2.9M

Earlier Position Held

BREKEKE SOFTWARE San Mateo, CA

Technical Support Engineer

EDUCATION

MASTER OF BUSINESS ADMINISTRATION, In progress: Expected Completion Date: Month 2020

The Society for Collegiate Leadership & Achievement

Foster EMBA Alumni

University of Washington-Foster School of Business Seattle, WA

STANFORD ADVANCED PROGRAM MANAGEMENT

Stanford University Stanford, CA

BACHELOR OF SCIENCE IN COMPUTER SCIENCE

San Jose State University San Jose, CA

PROFESSIONAL DEVELOPMENT

Certification

Agile Certified Practitioner Project Management Institute

Cisco Certified Network Associate Cisco Systems

Cisco Certified Voice Professional Cisco Systems

Certified Data Centre Management Professional CNET Training

White Belt Cisco Security Ninja

Training

Skills for Success Dale Carnegie

PROFESSIONAL AFFILIATION

Microsoft Azure Networking Engineering Group

Project Management Institute Puget Sound

ACTIVITIES

Committee Member, Hong Kong Business Association of Washington

Volunteer, Kin On

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