Customer Service Management
Resume:
Oscar Gonzales
Houston, TX 77060
************@*****.***
OBJECTIVE
To obtain a challenging position in supply chain management
EDUCATION
University of Houston-Downtown, Houston, Texas
Master of Business Administration in Supply Chain Management August 2016
University of Houston, C.T. Bauer College of Business, Houston, Texas
Bachelor of Business Administration in Supply Chain Management December 2012
Certificates: Process Management, Logistics Management December 2012
RELATED COURSEWORK/ACADEMIC PROJECTS
Business Modeling and Analysis, Enterprise Operations, Supply/Demand Integration, Project Operations, Logistics Management
Shipping / Purchasing July 2013 - Present
NEMA Enclosures
Handle the tasks of providing all proper documents and transaction for outbound shipment
Coordinate with customer to insure shipment from origin to final destination
Respond to customers questions and complaints
Maintain records of all outgoing shipments
Create and issue purchase orders to suppliers
Review, update any changes of purchase orders to all party involve
Establish and manage supplier to maintain competitive cost advantage
Research raw materials to maintain the best value
Part Specialist
Land Rover and Jaguar, Houston, TX June 2009 – August 2009
Managed retail and automotive parts for multiple diverse customer daily
Created a daily report on inventory, (sold, incoming, and on-hold parts)
Resolved customers question
Demonstrate equipment to customers and explain functioning of equipment
Technician Apprentice
Landmark Chevrolet, Houston, TX June 2006 – September 2008
Troubleshooting and repair of cars and trucks
Maintain high level of customer service with extremely low rate of comeback
Following a checklist in ensuring that, they examine each critical part of the vehicle
SKILLS
Microsoft Word, PowerPoint, Excel, Access, Outlook, E2 shop tech, Global Shop Solutions Ability to identify the problem quickly, analytical
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