Engineer Customer Service
Resume:
Rohuel Lau
Hialeah, Fl. *****
*********@*****.***
Objective
Seeking a position working for a leading company that is committed to excellence, which will allow me the opportunity to gain experience and growth.
Skills Profile
Supervisory skills with eight years of experience
Extensive experience in dealing with clients, outstanding interpersonal skills, and excellent customer service background.
Detail-oriented professional with strong technical skills and the ability to learn new concepts quickly.
Highly organized with superior attention to detail.
Ability to handle day-to-day operations and manage employees to increase profits.
Experience in handling confidential paperwork as well as purchase orders.
Fluent in English and Spanish
Fluent in Microsoft Office and Excel
Knowledgeable in warehouse management including but not limited to receiving, organizing, fulfilling and distributing order processes.
Extensive knowledge in use of IR and RF guns, as well as, pallet jack riders
Professional Experiences
Professional Resource Group LLC. Davie, Fl.
Video Engineer 05/2015-Present
Employed as an engineer with the additional responsibility of assessing quality control for all incoming gear.
Responsible for ensuring that all component parts are operational and complete.
Responsible for ensuring that all equipment was returned on time and in proper working order.
Responsible for ensuring all equipment has updated software and firmware versions.
Florida Solutions Pharmacy Hialeah, Fl.
Delivery Driver 9-2009/4-2014
Responsible for delivering medications to homebound patients located throughout Miami-Dade and Broward counties.
Managing between 25-30 medication deliveries per day resulting in extensive geographic knowledge of Miami-Dade and Broward counties.
Video Equipment Rental Davie, Fl.
Video Engineer 3-2008/7-2009
Employed as an engineer with the additional responsibility of assessing quality control for all incoming gear.
Responsible for ensuring that all component parts were operational and complete.
Responsible for ensuring that all equipment was returned on time and in proper working order.
Southern Audio Visual Medley, Florida.
Warehouse Director/Assistant Warehouse Director 04-2000/ 02-2008
Responsible for ensuring that all gear is checked and ready for upcoming shows.
Responsible for overseeing and supervising all audio visual inventories.
In charge of weekly scheduling managing the hours for ten to twelve employees.
Management of all sub-renting gear requested and in charge of purchase orders.
Education
Miami Springs Senior High School
High School Diploma Spring 1989
*References Available Upon Request*
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