Vincent Gruber

262-***-****

Sturtevant, Wi ***77

add1h5@r.postjobfree.com

Professional Summary

Microsoft Certified IT professional with experience in network, hardware, and operating system troubleshooting, PC assembly, and technical support coupled with a passion for customer service. I am on track to further myself by working to get my CCNP Routing and Switching. I also have 15 years of managerial experience. I have managed small to large groups of up to 120 employees.

Education

Institute of Fort Lauderdale – CCNA Routing and Switching June 2018 – Feb. 2019

Brensten Education- Networking and Systems Administration January 2016

Gateway Technical College- AITP member September 2013- 2015

Network Administration

Pursuing CCNP – INE.com (Online Training) January 2016- Present

Certifications

Microsoft SDP: (Service Desk Professional)

MTA: Networking Fundamentals

MTA: Windows Server Administrative Fundamentals

MTA: Windows Operating System Fundamentals

CCNA Routing and Switching

Technical Skills

•Windows Operating System Installations: Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10

•Windows Operating System Networking, Configurations and Troubleshooting

•Network and TCP/IP, IPv4 and IPv6 configuration and troubleshooting

•Networking hardware and devices, including switches and routers

•Wired Networking / 802.11 Standards, types of network security (WPA/WEP/802.1X etc.), point-to-point (P2P)

•LAN: perimeter networks; addressing; reserved address ranges for local use (including local loopback ip), voice and data VLANs; wired LAN and wireless LAN

•Microsoft Office 2010, 2013, 2016 Product Support: Outlook, Word, Excel, PowerPoint

•Configuring and troubleshooting Microsoft Office 2010, 2013, 2016 applications

•Connecting Microsoft Office Outlook 2010 to Microsoft Exchange

•Help desk metrics, prioritizing issues, and methods of providing support

•VMware Workstation, virtual box, Hyper-V

•Data Backup and Restoration Procedures

•File and Permission Management

•Adding/removing computer hardware, hardware support and troubleshooting

•Configuring and troubleshooting printers both wired and wireless

•Powershell, and command line

•15 years of managerial experience up to 120 employees

Professional Experience

Insight Global

Johnson Controls

Independent Contractor – EUC Engineer Mar. 2018 – Present

Provide desktop support to client and staff

Perform cross-connects, and some network troubleshooting

Provide support across the country, as needed

Image computers, laptops, and other devices

Field Engineer Mar. 2018 - Present

Network Engineer

Rack and stack – routers and switches

Voip phone setup, wireless AP’s, vlans

Create vlans and ACL’s

F2Onsite

American Girl

Independent Contractor – EUC Engineer/ Network Technician Oct. 2017 – Feb. 2018

Image computers, laptops, and other devices

Provide desktop support to client and staff

Perform cross-connects, and some network troubleshooting

Provide support across the country, as needed

Server management

Manage wireless devices and AP’s

QPS Employment Group April 2017- June 2017

Isotropic

Independent Contractor/ Network technician

iDirect (fixed, mobile, and maritime)

SCPC, VoIP, AVL technologies

Setup Network Accounts and Mailboxes as needed along with security changes, password resets

Handle first level of Break/Fix, configuration issues, troubleshooting, software installations, hardware repair

Wineguard technologies, SeaTel Technologies

Create reports (customer calls, TT’s, RMAs, Incident Reports, etc.)

Elite Human Capital

Corelogic January 2017- March 2017

Independent Contractor

Provided software support for residential and commercial buildings

Improved system database by updating information and adding new information as it became available

Strong customer service skills

Provided remote assistance, when necessary

Assisted clients in the removal of issues that impeded the use of our products like password resets, malicious software, browser settings, and other operations

Microsoft office products and troubleshooting issues

Escalating tickets and issues on an as needed basis to proper team

Amazon.com October 2014 – Feb. 2017

IT Desktop Support / IT Equipment Coordinator/ Network technician

Troubleshoot scanners, printers, laptops, and monitors to improve production by 45 percent

Managing 100M dollars project for Amazon Robotics

Re-imaging computers and scanners, cleaning hardware, field password resets, etc.

Configured, installed and troubleshoot printers, desktops, laptops and thin clients (network, wired/wireless)

Provide technical expertise in the practical operation of processes

Creates, analyzes, coordinates and documents complex IT projects, products and processes and provides resolution recommendations

Creates/updates reports, and proposes action or solution options and/or implementation plans to assist leadership in decision-making and drive the work to conclusion

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