Desktop Support Engineer
Resume:
Vincent Gruber
Sturtevant, Wi ***77
**************@*****.***
Professional Summary
Microsoft Certified IT professional with experience in network, hardware, and operating system troubleshooting, PC assembly, and technical support coupled with a passion for customer service. I am on track to further myself by working to get my CCNP Routing and Switching. I also have 15 years of managerial experience. I have managed small to large groups of up to 120 employees.
Education
Institute of Fort Lauderdale – CCNA Routing and Switching June 2018 – Feb. 2019
Brensten Education- Networking and Systems Administration January 2016
Gateway Technical College- AITP member September 2013- 2015
Network Administration
Pursuing CCNP – INE.com (Online Training) January 2016- Present
Certifications
Microsoft SDP: (Service Desk Professional)
MTA: Networking Fundamentals
MTA: Windows Server Administrative Fundamentals
MTA: Windows Operating System Fundamentals
CCNA Routing and Switching
Technical Skills
•Windows Operating System Installations: Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10
•Windows Operating System Networking, Configurations and Troubleshooting
•Network and TCP/IP, IPv4 and IPv6 configuration and troubleshooting
•Networking hardware and devices, including switches and routers
•Wired Networking / 802.11 Standards, types of network security (WPA/WEP/802.1X etc.), point-to-point (P2P)
•LAN: perimeter networks; addressing; reserved address ranges for local use (including local loopback ip), voice and data VLANs; wired LAN and wireless LAN
•Microsoft Office 2010, 2013, 2016 Product Support: Outlook, Word, Excel, PowerPoint
•Configuring and troubleshooting Microsoft Office 2010, 2013, 2016 applications
•Connecting Microsoft Office Outlook 2010 to Microsoft Exchange
•Help desk metrics, prioritizing issues, and methods of providing support
•VMware Workstation, virtual box, Hyper-V
•Data Backup and Restoration Procedures
•File and Permission Management
•Adding/removing computer hardware, hardware support and troubleshooting
•Configuring and troubleshooting printers both wired and wireless
•Powershell, and command line
•15 years of managerial experience up to 120 employees
Professional Experience
Insight Global
Johnson Controls
Independent Contractor – EUC Engineer Mar. 2018 – Present
Provide desktop support to client and staff
Perform cross-connects, and some network troubleshooting
Provide support across the country, as needed
Image computers, laptops, and other devices
Field Engineer Mar. 2018 - Present
Network Engineer
Rack and stack – routers and switches
Voip phone setup, wireless AP’s, vlans
Create vlans and ACL’s
F2Onsite
American Girl
Independent Contractor – EUC Engineer/ Network Technician Oct. 2017 – Feb. 2018
Image computers, laptops, and other devices
Provide desktop support to client and staff
Perform cross-connects, and some network troubleshooting
Provide support across the country, as needed
Server management
Manage wireless devices and AP’s
QPS Employment Group April 2017- June 2017
Isotropic
Independent Contractor/ Network technician
iDirect (fixed, mobile, and maritime)
SCPC, VoIP, AVL technologies
Setup Network Accounts and Mailboxes as needed along with security changes, password resets
Handle first level of Break/Fix, configuration issues, troubleshooting, software installations, hardware repair
Wineguard technologies, SeaTel Technologies
Create reports (customer calls, TT’s, RMAs, Incident Reports, etc.)
Elite Human Capital
Corelogic January 2017- March 2017
Independent Contractor
Provided software support for residential and commercial buildings
Improved system database by updating information and adding new information as it became available
Strong customer service skills
Provided remote assistance, when necessary
Assisted clients in the removal of issues that impeded the use of our products like password resets, malicious software, browser settings, and other operations
Microsoft office products and troubleshooting issues
Escalating tickets and issues on an as needed basis to proper team
Amazon.com October 2014 – Feb. 2017
IT Desktop Support / IT Equipment Coordinator/ Network technician
Troubleshoot scanners, printers, laptops, and monitors to improve production by 45 percent
Managing 100M dollars project for Amazon Robotics
Re-imaging computers and scanners, cleaning hardware, field password resets, etc.
Configured, installed and troubleshoot printers, desktops, laptops and thin clients (network, wired/wireless)
Provide technical expertise in the practical operation of processes
Creates, analyzes, coordinates and documents complex IT projects, products and processes and provides resolution recommendations
Creates/updates reports, and proposes action or solution options and/or implementation plans to assist leadership in decision-making and drive the work to conclusion
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