Manager Front Office
Resume:
SOLOMON JOHN
***** ***** ******, *******, ** ****1
*****.****@*****.***
CAREER OBJECTIVE
Experienced scrum master with a proven track record of delivering high-quality software, on-time and within budget seeks a position with a top technology firm.
CORE QUALIFICATIONS
Core Skills: Agile Team Facilitation, Scrum, Kanban, and Project Management
Certified Scrum Master and Scrum Professional.
Experience in facilitating Scrum ceremonies (Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective) and leading Agile projects.
Good collaboration skills for working with multiple teams, and fostering a positive work environment.
Ability to work under pressure and meet deadlines while maintaining a pleasant and professional attitude towards customers and co-workers.
Helps others solve problems and remove any impediments necessary to help the team succeed.
Four years scrum experience.
PROFESSIONAL EXPERIENCE
Maya Partners LLC, HENDERSON, NV
Agile Scrum Master, May 2018-Present
Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
Protect development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog project timeline.
Work closely with project owner in backlog management and continuous delivery of features.
Educate and reinforce scrum methodology and agile framework to team members and stakeholders.
Direct and lead development team from project initiation through the delivery of final product.
Created user stories in JIRA and created and managed the task associated with the respective user story by being in regular communication with the development team
Facilitated Backlog Refinement, Sprint Planning, Sprint Review, Sprint Retrospective and Daily stand-ups
Worked closely with the Product owner on Artifacts Such as Product Backlog, Sprint Backlog, Sprint Burndown.
Worked remotely with teams and facilitated meeting remotely
Participated in the backlog refinement with the team and helped them with any user story or acceptance criteria.
Maintained and updated JIRA and make sure every team members are updating it regularly.
Prioritized product backlog with the team and product owner.
Experienced working with distributed teams.
Knowledge of DevOps capabilities such as Continuous Integration and Delivery (CI/CD), Automated Testing, etc.
Awareness/Knowledge of DevOps tools, such as Jenkins, Selenium
Aikyum Inc. Orange California
Scrum Master, March 2017 – December 2018
Served as a Scrum Master to multiple Scrum teams, of 6 to 8 in team size, on various Agile software projects delivering high-quality and valuable products on schedule.
Led daily scrum meetings with the development team to track impediments and assist with reaching the sprint goal.
Facilitated story estimation sessions and backlog grooming sessions with the team.
Helped teams combine content management capabilities of sharepoint with the freeform content creation capabilities of confluence, end result a powerful collaboration solution.
Fostered team members to reach their potential by encouraging transparency, accountability, collaboration, and continuous improvement.
Collaborated with team members to develop strategies for increased efficiency and improved execution of ideas that drove great team results and success.
Educated and reinforced the Scrum framework and agile mindset to team members and key stakeholders.
Work closely with product owners in backlog management and continuous delivery of features.
Facilitated sprint planning meetings to prioritize user stories in accordance with the roadmap
defined by the Product Owner.
Facilitated multiple Lean Coffee sessions with management to help identify problems through the organization for better transparency.
Coached team on writing better user stories using INVEST method and helped teams to better understand the estimation of user stories.
Tracked product backlog, burndown metrics, and velocity.
Helped teams to run experiments to uncover better ways of building software.
Worked with the Product Owner to define acceptance criteria for user stories.
Best Western Hotels & Resorts, North Mankato, Minnesota
Front Office Manager, September 2016 – February 2017
Managed the entire front office department acted as a face of the hotel ensuring guests receives a heartwarming welcome and seamless check-in and checkout experience.
Coached the front office team on how to deal with unhappy guests.
Facilitated meeting on every day morning with staff to do a briefing and discuss the expectations.
Prioritized guests based on their rewards membership and make sure to provide express check-ins other services to eligible guests.
Provided assistance to the owner and GM of planning and coordinating hotel projects.
Developed and implemented a training program for the front desk, housekeeping, and maintenance Departments.
Ensured all hotels are operating according to set standards in order to meet the organization's goals, objectives, and mission.
Supervised staff, providing coaching, and ensuring a safe work environment.
Supported and assisted with communication between the various departments.
Assisted owner and Department Heads when needed, Customer complaints, staffing issues, etc.
Provided coaching using my past experience to make them understand the importance of a good customer service in hotel industry.
Facilitated retrospective meetings with the entire staff at the facility on a monthly basis to address the achievements, to award best employee of the month, any issues that we faced and what are the corrective actions to improve.
Facilitated retrospective meeting with the housekeeping department along with the housekeeping manager to address the major complaints and what measure we can take to overcome those complaints.
KFC India, Kochi India
Shift Manager January 2013 – March 2015
A shift manager manages the 3 departments for that entire shift and responsible to manage any customer complaints and make sure brand standard and value is delivered.
Facilitated daily stand ups with the morning staff with a power start.
Managed and solved conflicts within the team members.
Supported the Restaurant Manager in restaurant goals related to building and developing the team, operations metrics and profitability
Provided guidance to the team to ensure top-notch guest experience that includes friendly interactions, a clean restaurant and quality products
Trained and managed team members
Created and adjusted staff schedules to meet restaurant needs
EDUCATION
Master of Business Administration in IT Project Management 2017 - 2019 GPA 3.5
Westcliff University, Irvine California
Bachelor of Hotel Management, 2006 - 2010
Bangalore University India
Certifications:
Professional Scrum Master PSM1 (Scrum.org)
SAFe 5 Product Owner/ Product Manager Certification (POPM)
Mastering User Stories (The Agile Coach)
ICAgile Certified Professional Agile Team Facilitation
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