EDUCATION Iona College, New Rochelle, NY

Masters of Science in Health Care Administration, May 1996

Bachelor of Arts, Major: English, May 1991

Norwalk CC, Norwalk CT

ICD-9 Coding course May 1999

CPT Coding course May 1999

WCC, Valhalla, NY

Associate of Science in Business Administration, May 1988

Marketing/Accounting classes.

OBJECTIVE To obtain a position that will enable me to use my strong and effective organizational skills, educational background and human resource skills, expertise in receivables and payables, and my ability to supervise and work well with people.

EMPLOYMENT

Teacher Aide PNW Boces, Yorktown, NY 10/18-Present

One to one aide for developmentally disabled children. Performed all aspects of care and education.

Billing Associate/AR 3 Praxticemax, Brewster, NY 9/16 – 8/18

Accounts receivable for four large physical therapy and chiropractic offices. Called insurances for follow-up of claims. confirmed pricing/payments of claims to ensure proper payments. Handled appeals, reconsideration of claims, and negotiations. Correspondence with practice managers for instructions and information, corrections and special assignments. Payment posting for insurances and patients. Patient services liaison. Trained new accounts receivable representatives.

Director of Finance/ Audubon Society of Connecticut, Greenwich CT 12/15 – 9/16 Leave Replacement

Exec Admin to VP Handled and paid all invoices applying general ledger coding for four main sites. Helped create and track all contracts for these sites keeping them current and up to date. Applied grant agreements and payments working with National Audubon to record and manage funds. Approved all employee expenses using the Concur System. Worked with ILF funding – (In Lieu of Fee – credits) and managed Quickbooks. Liaison to the Vice President and all site Directors with outside vendors. Helped with annual Gala event fundraiser.

Customer Service EyeCare Associates, Elmsford, NY 9/14-11/15

Dept Manager Developed a quality assurance team to help solve product issues and help resolve conflict resolutions improving customer satisfaction and relations on ecommerce websites .In charge of all correspondence and questions, on five Amazon Channels for thousands of products. Maintained feedback analysis on all channels and company website orders including additional sales for all products with specialized customer service. Upgraded and enhanced customer service manual to incorporate a new shopping website and added procedures for handling customers’ concerns, returns and exchanges. Helped strategically place new products in developing outside markets. Prepared medical eye research for technical reports, created blogs, and scripts for models for website sales. Assisted data analysis with product images and uploads. Packed, shipped and tracked all orders. Analyzed and prepared comparison reports for returns, refunds and damages logs. Issued refunds for customer return purchases. Maintained outside vendor sales and supplies. Helped boost sales quota by actively selling all product lines.

Accts Rec and Medical Business Systems, Inc., Elmsford, NY 2/12-8/14

Assistant to the Collections, receivables, billing, invoicing, all daily credit card and check deposits. All

Controller quickbooks applications, banking summaries, payment plan set up/negotiations with customers, account maintenance and customer service. Contract entry, proposal sales reviews and managed spreadsheets for customer support hours. Worked with budgets. Trained new administrative hires and helped liaison for channel partner, Greenway, and sales team as needed. Maintained and tracked BAA’s. Coordinated all meetings and team functions. Verified employment history. HIPAA compliant.

Office Manager OK Automotive, Inc., Carmel, NY 8/08-12/13 PT/FT

Bookkeeping and daily bank deposits. Billed and set up payment accounts for clients. Paid all overhead accounts – electric, rent, phone, unemployment insurance, parts and products, etc. Inventory control. Collections. Set up balance sheet for tax accountant. Customer service. Payroll. Maintained vacation schedules/sick leave and benefits.

Billing Administrator Putnam Pediatric Associates, Brewster, NY 9/07-8/08

Supervised daily billing activity and 3 billers. Posted all money collected and updated balance sheets. Entered and monitored all banking activity. Maintained confidential patient materials. (HIPAA)Trained all employees on new computer system. Scheduled patient appointments. Handled all client relations issues and issuance concerns. Posted insurance payments, denials, and pre authorizations.

Accounts Receivable Guide Communications, Brewster, NY 11/04-9/07

Designed and negotiated billing plans for client payments. Handled all client inquiries, customer service issues, and account monitoring. Checked and balance accounts receivable ledger. Sent out invoices, prepared daily deposits, and assisted accounts payable. Entered and checked all sales contracts and commission review. Prepared commission reports for the VP of Sales. Assisted Human Resources with all confidential matters.

Billing Manager National Outpatient Services, Stamford, CT 2/01-10/04

Specialized in billing for Hyperbaric and Wound Care Therapies at contracted hospitals.

Followed up on collections and payments from insurance companies with spreadsheets.

Maintained pre authorizations and plan requirements for patients. Checked for employee fraud with OIG website. Set up and trained personnel of 10per unit to operate the Hyperbaric Unit following Hospital, State, JACHO regulations and HIPAA. Traveled to different contracted hospitals to learn their billing system, billed HBO treatments, monitor patient accounts and report to administration on collections. Scheduled patients for treatments. Interacted with patients and hospital staff on weekly basis.

Practice Administrator Xray Associates of Stamford/Stamford Radiological Assoc, Stamford, CT 9/ 1997-1/01

Monitored all functions of billing including posting payments, charges, and collections.

Entered all new patient accounts and kept confidential information secure. HIPAA compliant. Kept records of referrals. Re-credentialed doctors and dealt with insurance denials. Managed refund payments and maintained all vacation and sick leave requests. Administered and calculated payroll. Managed an office of 7 employees. Liaison between doctors and staff. Scheduled business trips as necessary for medical conferences.

Human Resources Staff Builders Home Health Care, Stamford, CT 8/1996-9/1997

Kept and maintained all RN, LPN, HHA, and CNA licensing records. Performed all new hire background checks with police department. Hired, supervised and trained all HHA and CNA’s (200 employees) including in field and at Atria Nursing Home and gave all in-services. Supervised all coordinators and lead on call coordinator duties. Maintained all schedules for HHA’s and RN’s for patient visitation. Backed up accounts receivable, payable, and all payroll functions. Delivered payroll and handled all staff disputes, terminations and promotions. Maintained all other records leading to the JACHO and STATE observations. HIPAA compliant.

Special Knowledge and Experience

Prepared and organized Nursing Home Procedure Manuals and maintained in-services for all medical employees. Student Advocate for special needs services. Dispatch experience. Part time work includes experience with operations at Atlantic Security and security fair set up and maintenance at the Jacob Javits Center, substitute teaching all subjects, educational testing for SAT, Regence, and AP exams.

Computer programs – Word, Excel, Powerpoint, Access, Quickbooks, Concur, ADS, Sequel Med, Autotask, Lotus Notes, some knowledge of Salesforce, Intergy, WebPT, and Practice Fusion.

Volunteer Work Volunteer @ Friends of Kent Library – Sales and fund raising experience - volunteer at the books fairs every year to earn money to support the local library. 2005 –present.

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