Raul Rios

***** ****** ******** **

San Antonio, TX 78260

Cell: 210-***-****

add1e3@r.postjobfree.com

https://www.linkedin.com/in/raulriosIT

Professional Summary

Proven IT professional experienced within the Enterprise storage industry, providing data availability to associated platforms and applications. As an IT professional I have worked within multiple Data Centers and Recovery sites to insure customer data availability and integrity. Just as important to the technical skills I have obtained I can say that I have impeccable customer skills. The success of a company, team or customer base rely on communication, honesty and trust. In my profession as well as within my personal relationships I follow this same philosophy.

SKILLS

•Team Lead - SAN - VMAX,PowerMax, Netapp,3par,iSCSI

•Data Availability - NAS - CIFS,NFS, Isilon, Celerra

•Redundancy - Servers - DELL / HP C-Class/Cisco UCS

•Disaster Recovery - OS - Windows, Linux, VMware

•HP ILO, DELL DRAC - Replication - SRDF, SnapMirror, Recover Point

•Maintenance - Backup - EMC Data Domain, Networker

•Scripting: Batch, Python experience - Switches - Brocade DCX, CISCO MDS

PROFESSIONAL EXPERIENCE

Technical Expert III - ATOS

San Antonio, TX (Remote) 09/2015 to 05/2020

•Administered Storage Services for ATOS, US based accounts to include Health Care and City Governments.

•Accounts that I was assigned to include (Park Place Health, The City of Indianapolis, Noridian Health Care,

City of San Diego)

•Performed Steady State operations to include (New Server adds, Zoning, reclaim, DR Testing, SAN Health

•Worked closely with other team members, customer and vendors as needed.

•Hardware: VMAX, PowerMax, VNX, Unishpere, VPLEX, XtremIO, Isilon, Brocade DCX, Cisco MDS

•Disaster Recovery testing and monitoring and testing drills with customers for Audit

•Monthly Capacity Reporting provided for customer charge back and to track storage consumption.

•Change management adherence ITIL

•Other technologies: SRDF, VMAX Clone, SAN Copy, Robocopy, EMC Federated Tiered Storage

Cloud Engineer - Clous Wave Healthcare

San Antonio, TX 09/2014 to 09/2015

•Cloud Engineer at Cloud Wave Healthcare IT Solutions supporting multiple VMware Virtual Hosts and backend resources.

•Administration of VMware ESX 5.5 to include new Host installs, Snap Copies, Adding, configuring and decommission of Virtual Hosts, Data Stores and RDM.

•Hosting, Backup and DR support for Small to Medium Hospitals and Health Care Providers

•Created Host Groups for customer production and recovery within VMware cluster

•Administered Backend Storage for Hosting Environment to provide VMware Datastores and or RDM.

•Ensured customer replication via VMware Site Recovery Manager.

•ESX Physical Server patching and upgrade work.

•Data Center and environment modifications to include Host and Storage patching, rack and stack, addition of new storage HW, cable runs for ethernet/fiber, cable management.

•Storage Hardware included, EMC VNX, EMC Data Domain, HP 3PAR V400, HP 3PAR 7000 All-Flash

•CISCO UCS Manager to modify wwn pool, IP pools and other Server administration

•VMware Horizon View used to provide users Access to their environments.

Storage Services Sr. Advisor - DELL

San Antonio, TX (Remote) 09/2013 to 08/2014

•Storage Services Sr. Advisor on Dell’s steady state team for CoreLogic Migration into Dell Data Center

•A member of the “steady state” team, we maintained the customer’s migrated production data.

•Administration and upkeep of the Storage Environment to include daily tasks and health.

•Worked closely with the Hosting Teams (Windows, Linux, and VMware) as part of Storage support.

•Storage Arrays: EMC VMAX,VNX

•Multiple Data Center support for production and DR

•Provided 24/7 support

•Brocade and Cisco Fabric Switch support

•Worked with Vendors to provided data in the form of grabs for performance analysis

•Worked closely with Hosting teams to include bare-metal and Virtual servers hosting Windows and LINX OS

NAS Engineer III - Rackspace

San Antonio, TX 06/2012 to 09/2013

•Network Attached Storage Engineer III for Rackspace Hosting

•Provided Netapp NAS/SAN offerings in support of Rackspace customers (7-mode) and C-mode trained.

•Netapp support included Changes to their environment (change Management),Disk Enclosure Add,patching, etc.

•Working closely with Netapp Engineers onsite as well as with other teams and customers.

•Attend customer pre-sales in-house meetings as well as existing customer invites to support sales as subject matter expert.

•Direct customer communication to plan and schedule environment changes, approvals, resources, dates, and times.

•Worked with Account Leads as to customer’s current environment and or future modifications.

•Tested Isilon as a possible fit to support customer platforms with internal Rackspace sources.

•Developed Test Plans to validate NetApp offerings with current and then new OS platforms to include Red Hat, Windows 2012, CentOS and VMware

•Performed lab test with CentOS against Rackspace’s Netapp offerings for Quality Assurance before role out as a supported OS.

•New builds involved working with the Data Center team (US/Global), and the assigned network team to coordinate the deployment (delivery, rack and stack, network configuration.

•Data Centers housing Rackspace equipment resided within the continental US, United Kingdom, Hong Kong, and Australia.

•Remote access to all Data Centers for configuration, monitoring and management.

•Worked remotely via conference with Data Center Administers to guide cabling racking proximity and manual reboots when required.

Enterprise Storage Engineer II - CHRISTUS Health

San Antonio, TX 03/2006 to 06/2012

•Team Lead for Enterprise Storage team

•Capacity reporting and capacity trending for current available storage resources and future growth.

•Worked closely with IT Director on budget for future Storage Environment and vendors on Storage Road map.

•Maintained Enterprise Storage Environment and replication to our San Antonio Data Centers.

•Storage Environment included Production Data Center, DR Data Center and local Storage Arrays thought out CHRISTUS hospitals within Louisiana and Texas.

•Storage footprint consisted of VNX Block/File, VMAX, Isilon, HP EVA, NetApp Block/File, CAS (Radiology/Cardiology) studies and Centera Replication. Symmetrix SRDF

•CISCO UCS used as the Hosting platform for the Hospitals core production application.

•Helped design and execute the Storage and Switch footprint in the build of CHRISTUS ITC New Data Center.

•Lead for Data Center move for Storage arrays from Houston, TX to San Antonio, TX to coordinate Vendors, Moving Personnel and internal resources to complete move in production DC.

•Muguerza Hospital – Monterey, Mexico Project - Traveled to Monterey Mexico as part of the US based technical advisory team to help Muguerza IT team transition to a new Data Center and migrate to the latest EMR application at that time.

Systems Engineer - Entelligence LLC.

Houston, TX 10/2004 to 03/2006

•Systems Engineer for Entelligence LLC. deployed to DELL EFD (Enterprise Field Deployment)

•Worked closely with DELL Project Managers and DELL sales to provide storage solutions to Dell customer’s

•Verify design and resources were available with DELL and customer before onsite engagement.

•Installed complete VMware environment with back-end storage configuration to include rack, power runs, fiber switches, HBA cards, cabling (Fiber/Ethernet), etc.

•Dell Server unbox and rack, DELL-EMC Storage, unbox and rack at customer’s Data Center.

•Partition Server Hard Drives, load OS “ESX VMware”, attach configured storage to produce ESX Cluster.

•After Deployment of VMware and Storage Solution on customer site I provided Documentation and in-house training related to high level introduction to SAN and VMware. Typical 5-day engagement.

•On engagement the customer and I conferenced DELL PM to sign off on SOW. I also always left my direct mobile number in case the customer had a question or could not get resolution from support.

•Some of the larger customers I did engagements for: Ask Jeeves, Air Force Academy (Colorado Springs), EPA (San Francisco), EPA (Denver), University of Texas, University of Alabama, Federal Retirement (Virginia), Fort Bragg (Fayetteville, NC)

Systems Engineer - Independent Consultant

Round Rock, TX 06/2003 to 10/2004

•Contract work for various companies for hardware implementations to include server builds, JBOD attachments, and or SAN Health checks, patching, firmware, driver updates.

•Contract work as request would come in from various companies (Triad Storage, E-SOFT, CTS, etc.)

•Performed Systems Engineer work and 3rd party contract work with Dell Professional Services.

•Traveled to Customer sites to configure New and existing Storage and Server hardware

•On-site customer training using Power point, White board and simulation software to configure and to familiarize customer with DELL Hardware to include storage, servers and tape libraries.

Test Engineer - DELL

Round Rock, TX 12/1997 to 03/2003

•Dell Enterprise Desktop Support -Hardware troubleshooting with customer and parts deployment (1997 -1999)

•Dell Enterprise Server Support – Hardware and OS troubleshooting to resolution DELL customers. (1999 – 2000)

•DELL Enterprise Storage Support – DELL Storage Area Network hardware support. (2000 - 2001)

•DELL Test Engineer – Quality Assurance Testing Dell’s Storage hardware and peripherals (2001 - 2003)

EDUCATION & CERTIFICATIONS

Education Bachelor’s Degree: Computer Science

Texas A&M University – Corpus Christi, TX

Certifications

2020 AWS SysOps Administrator Associate Certification - pursuing

2013 NCDA (NetApp Certified Data Administrator)

2005 EMC Associate Certification

2005 VMware Certified Professional VCP

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