Charles De la torre

Orlando, FL ***** Tel. 407-***-**** add18m@r.postjobfree.com

Professional Objective

I am seeking a position as an Information Technology Support Specialist. By utilizing my extensive background in the IT area to further enhance your business success. I look forward to meeting with you to discuss other qualifications that may be necessary in securing this position

Education

Valencia Community College, Orlando, FL 09/2006 – 05/2008

Computer Engineering Technology Associate Degree

Cisco Systems Associate (CCNA) Certificate

Computer Information Technology Specialist Certificate

Microcomputer Repair/Installer Certificate

Wireless & IP Communication Technician Certificate

Voice over Internet Protocol Certificate (Cisco)

New York City Board of Education, New York, NY 10/2000 – 03/2001

Electronics & Computer Repair Technology Certificate

CompTIA 05/2006

A+ Certification Career ID Number COMP00100503789 (No Expiration date)

Technical Skills

Hardware and Software Installation, Break/fix, Maintenance, and Support of Dell, Hewllet Packard, and Lenovo Workstations, including Laptops, Tablets and Mobile devices

Microsoft Windows 7 and Windows 10 Operating Systems Break-fix and On-hands Desktop Support

Windows 10 Operating Systems: Support, Migration, Deployment, Refreshment, Installation, Drivers updates, Patches, and Maintenance

Proficient in Microsoft Office: Word, Excel, Outlook, Publisher, and PowerPoint

Working knowledge of Wired LANs and Wireless LANs

Installation and Maintenance of Routers, Switches, Wireless Access Points, and Cisco Call Manager supporting Voice Over Internet Protocol

Analog and Digital Canon Copy Machines: Repair, Break-Fix, Maintenance, and Installations

Installation, Repair, and Maintenance of Local and Network Printers

Buildout of Server IU racks, and Cable Management in MDF/IDF Closets and Data Centers utilizing cabinets, racks, cat 5 and 6 in 568-A/B standard. Basic Transmission Lines: Coaxial, Ethernet and Fiber Optical cables

Operate a wide variety of Equipment: Oscilloscope, Function Generator, Logic Probe, Digital, Analog Multi-Meters and General Office Equipment

Drafting, and ability to read schematics and blue prints

Administration of Users in Active Directory thru Ivanti

Installation of Point of Sales (POS) Systems and Mounting Units

Technical Work Experience

HEALTH FIRST MEDICAL CENTERS, Melbourne, FL 01/2020 – 03/2020

TEKsystems Field Service Technician/Contractor

Deployment from Windows 7 to Windows 10 Enterprise was performed. BIOS were configured on Dell AIOs, Minis, and Laptops in order to install windows 10. Workstations and Laptops were imaged to windows 10 enterprise using LAN capabilities. User’s data from windows 7 PCs was backup on share drives. After Deployment, windows 10 devices were renamed according to User’s Sites. Desktop support on site and over the phone was provided for First Health Medical and Business Centers. Applications were installed and verified to work to Health First Centers settings. Medical and business applications were installed using Ivanti Portal Manager and Citrix. Some Applications were forced to install using Ivanti on Citrix Receiver. Users and computers were configured using Active Directory. Network Printers, Local Printers, and Scanners were installed. Incidents or Requests were logged and solved in a short period of time and they were closed with client’s authorization. Break/Fix services were done when it was necessary. Excellent customer service was provided all the time

COMPUCOM, Target Stores, Orlando, FL 08/2019 – 10/2019

StrategicsSystems Field Service Engineer/Contractor

Removed old equipment, Scanners, telephones, old Ethernet Cat-5e cables and network jacks. Installed new CAT-6 cables including new network jacks, and new support panels. MAC Kiosks were assembled, and MAC Chrome systems were installed on the kiosks plus Audio and Scanner devices. Trained the Lead target to use the new equipment, and Verified that the Lead targets were able to login. Boxed and shipped old equipment, MAC Chromes defective equipment were also packed and shipped out. A report was generated after each kiosk was done

IBM, Rooms to Go Project, Orlando, FL 05/2019 – 06/2019

TEKsystems Field Service Engineer/Contractor Upgraded computer equipment at Rooms to Go establishments, removing and packing old equipment. Installed new equipment, displays, MP9 computers, key boards, mice, and scanners on the kiosks. Verified that the new equipment functioned, interacted correctly with scanners, printers. Verified that users could log on to the LAN. Replaced old Tablets with new Windows 10 Pro Tablets. Verified that new Tables were functioning properly and connected to the wireless LAN. Summarized and verified that all the equipment was working properly

Construme SA, Guayaquil, Ecuador 10/2018 – 01/2019

ComputekSA Field Service Engineer/Coordinator/Contractor

An Infrastructure Plan was created in order to Migrate, Deploy, and Refresh computer systems. Windows 10 Professional deployment was performed using New HP equipment. Some old workstations using Windows 7 were migrated to Windows 10 Professional. New HP workstations were deployed using Microsoft software thru the network, or direct Installations were done. Backed up data, Reinstalling data, and cleaning residuals were performed for the users. Windows 710 were tested functional and ready to interact in the LAN installed. Applications were installed according to the engineering department. A new Wireless network was added and a HP network printer was installed. HP local printers were installed as requested. Old workstations were secured and packed. Cisco telephones were installed to the new network. Users were trained in the use of new technology. Security self-proprietor software was installed and Biometrics activated. Maintenance was provided during time of the contract. all workstations and peripherals were working properly and communicating in the network

HP, Adesa Project and KAR Project, Orlando, FL 04/2017 – 08/2018

TEKsystems Field Service Engineer/Contractor

Hewlett Packard Rollover was performed. Windows XP and Windows 7 PCs were migrated to Windows 10. Migration was done using self-proprietor software by HP. Backed up User’s data, Reinstalling data, and cleaning residuals were performed. Windows was functional and ready to interact in the new LAN installed; Network Printers were installed as requested. Old workstations were secured and packed to deliver. Network telephones were installed. Some Hard drives were re-imaged using Acronis software. Users were trained to use the new technology

LENOVO, AAA Project, Lake Mary, FL 09/2016 – 02/2017

Insight Global Field Service Engineer/Contractor

Upgraded Hardware on workstations: RAM, and Video displays. Troubleshooted Lenovo PCs for Malfunction, including Power Supplies, and wall outlets for power outage. Verified that all equipment was functioning correctly after upgrade, users could login, BIOS was set properly, and Windows 10 Professional workstations were working and communicating in the network

COMPUTEKSA, Guayaquil, EC 02/2014 – 06/2016

Field Service Engineer/Project Coordinator

Backed up Data and created images to External Devices using Acronis software, Migration performed from Windows XP to Windows 7, and Desktop Support was provided for Windows 7. Microsoft Office 2016 Word, Excel, Access, PowerPoint, and Outlook was installed. Handled PC hardware, McIntosh hardware, and Printers Installation. Installed LANs, and secured the network with self-proprietor software. Installed security systems with POE cameras or wireless standalone IP cameras

Dell, Target Stores Project, Orlando FL 04/2013 – 06/2013 Field Service Technician/Contractor

Migration from Windows XP to Windows 7. Handling PC hardware, software, and printers Installation. Efficiently servicing, maintaining, and troubleshooting workstations Windows 7. Record data and manage logs using SharePoint. Follow established policies and procedures by using excellent communication skills to determine and solve clients’ needs. Alert management of situations that may impact services and operations

Alpha & Omega Auto Services, Orlando, FL 02/2009 – 03/2013

Computer Systems Engineer/Manager/Owner

Windows XP workstations were migrated to Windows 7 Pro. Efficiently break-fix PCs hardware, software, and internet issues. Windows XP were migrated to Windows 7. Managed logs to improve service and security. Secured customer sensitive data using internet security tools

Interpersonal Skills

A strong dedication to quality customer service with more than twenty years’ experience

Ability to deal effectively with customers, staff, and management

English and Spanish proficiency, read, write, and speak fluently

A quick learner and having a strong work ethic with the ability to work both independently or in a team-driven environment

Strong initiative, assertiveness, analytical skills, and people motivating skills

Quickly diagnose/break-fix devices and applications issues on the spot, explaining situations with patience and empathy to clients or coworkers

Ability to handle, and support several tasks of work, implementing status reports in order to track the progress of a project, including financial data from several projects in order to generate a single report

Ability to coordinate IT projects, create status reports to be able to identify and resolve technical problems

Financial and Budget understanding to run a business

Able to obtain US government security clearance

Assume responsibility and accountability for daily tasks and highlights any risk to Team lead

Able to pass a Drug test screening and a ten-year background

Ability to communicate and work effectively in a multi-cultural diverse job or social environment

Able to identify, organize, supervise, and manage job projects to fruition

Able to learn and adapt to changes in technology and then instruct/assistant fellow employees

Able to be flexible to company directives and to adapt to the changing conditions of it which includes relocation

References

Available upon request

Contact this candidate