Senior sales operation

Kholoud Mohamed ibrahim

Senior Sales Operation Specialist

Phone no. 056-***-**** ******.******@*****.*** Al Saroog, Al Ain, UAE. Personal Data:

• Date of Birth: 24, March 1990

• Place of Birth: Abu Dhabi – United Arab Emirates

• Gender: Female

• Religion: Islam

• Nationality: Egyptian

• Visa Status: Residence

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Education

Ain Shams University, Cairo, Egypt (from 2008 till 2011)

• Bachelor of Law

• Grade: Good

Experience

Ingram Micro Company

From 2016 till 2019, worked as Sales operation specialist Responsibilities:

• Assisting the sales team with quote creation for customers

• Entering orders and processing in Po tracker, E-Shop timely and correctly to improve delivery

• Creating Product codes on E-Shop system

• Follow up the inventory on the system daily

• Creating and printing tax invoices from SCALA system

• Follow up the collection of soled orders

• Sending the goods with the courier to the customer

• Managing the delivery process

• Help managers to achieve their target

From 2014 till 2016, worked as Receptionist

Responsibilities:

• Greet and welcome guests upon arrival

• Answer, screen and forward incoming phone calls

• Maintain office security by following safety procedures and controlling access via the reception desk (monitor, logbook, issue visitor badges)

• Receive, sort and distribute daily mails / delivers

• Typing all necessary documents and correspondence as required

• Printing any supplementary notes as required

• Dealing with customers and guide them to be satisfied

• Dealing with the new candidates and guide them in their application form

• Reserve Hotels for our visitors and how to find the best selection From 2012 till 2014, worked as

customer service agent

Responsibilities:

• Receive the goods from the customers for repair

• Dealing with customer’s problems and helping them to reach their needs

• Making reports for our manager

• Follow up with customers

Training courses:

• Leading Teams: Motivating and Optimizing Performance

• Leading Teams: Building Trust and Commitment

• Time Management: Avoiding Time Stealers

• Emotional Intelligence in the Workplace

• Becoming Your Own Best Boss

Skills & Abilities

Language Skills:

• Arabic: Mother tongue

• English: Very Good (Writing & Speaking)

Personal Skills:

• Hard worker Organized

• Excellent communicating

• Problem analyst and excellent solvent

• Good presenter

• Self-motivated person

• Flexible team member

• Self-time management

• Able to work under pressure

• Familiar with the technology and public speaking

• Negotiation and presentation skills

• Fast learner & active person

Computer Skills:

• Very Good command of Microsoft Office™ tools (power point, excel, internet web browsing, and word).

• Able to make presentation with Prezi application References are available upon request

Contact this candidate