Data Analyst Customer Service

JAMES M. RUSHTON

*** ****** ***** • WILKES-BARRE, PA 18705

CELL: 570-***-**** • EMAIL: add16c@r.postjobfree.com EDUCATION

THE PENNSYLVANIA STATE UNIVERSITY Wilkes-Barre, PA Bachelor of Science in Information Sciences and Technology, Awarded May 2020 Cumulative GPA: 3.30/4.00, Major GPA: 3.50/4.00, Dean’s List: Fall 2018 HOLY REDEEMER HIGH SCHOOL Wilkes-Barre, PA

Diploma, June 2016

Cumulative GPA: 3.30/4.00

RELATED SKILLS

GENERAL, LANGUAGES, AND OPERATING SYSTEMS

§ Self-driven, collaborative, self-aware, analytical, patient, and punctual

§ Proficient with Java, C++, SQL, HTML, CSS, JavaScript, PHP, Integration, Database Systems

§ Proficient with Visual Studio 2013-2017, NetBeans, SQL Server, Microsoft Office, Windows 7/8/8.1, Windows 2000/XP/Vista/7

PROJECT EXPERIENCE

THE PENNSYLVANIA STATE UNIVERSITY Wilkes-Barre, PA Information Sciences & Technology 402, Spring 2019

§ Unilaterally designed, developed, and refurbished a variety of webpages by leveraging HTML, JavaScript, and CSS knowledge in order to strengthen user ability and accessibility as well as collaborated as a team to plan, design, and construct a switch that could easily communicate to another team’s switch ADDITIONAL EXPERIENCE

JCPENNEY’S Wilkes-Barre, PA

Customer Service Representative, March 2018 to Present

§ Heightened exposure to providing prompt, effective, and exceptional service to customers of all personalities, all the while conducting accurate sale, return, and exchange transactions and maintaining a consistent accuracy of cash register balances

§ Displayed team leadership and created positive work environments by assisting fellow team members in other areas of the store, performing ad hoc duties as assigned, and respecting my colleagues’ work/life balances, all in efforts to reinforce the store’s productivity and ensure customers leave satisfied and accomplished VALLEY ELECTRICAL & PLUMBING Peckville, PA

Intern, May 2019 to September 2019

§ Worked alongside Master Electrician to install wiring and electrical systems at new and existing residential construction sites

§ Maintained and transported electrical materials and equipment from site to site and assumed responsibility for managing company website as well as online sales and inquiries

§ Acquired a working knowledge of electrical theory and the maintenance and repair of low-voltage electrical systems as well as cultivated excellent relationships with clients TGI FRIDAYS Wilkes-Barre, PA

Host, July 2017 to February 2018

§ Greeted and escorted guests, monitored the flow and queue of walk-ins, ensured the cleanliness of the restaurant, interfaced with guests to assess food and beverage needs, and assisted with staff training efforts

§ Demonstrated tact and diplomacy with guest dissatisfaction and delivered a highly professional, courteous, and genuine personality toward patrons and colleagues in a fast-paced, high-volume atmosphere INTEREST AND COMMUNITY INVOLVEMENT

The Blue & White Society Alumni Association, May 2020 and Onward Saint André Bessette Parish – Altar Server and Toy Bingo Facilitator, April 2013 to March 2016 Saint Vincent de Paul Soup Kitchen – Volunteer, April 2013 to March 2016

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