Air Force Medical
Resume:
Selena Nicole Ray
Selena Nicole Ray
Biloxi, MS 39532
*.******@*****.***
Citizenship: Yes
Special Hiring Authority: No
Federal Experience: Yes, GS-3 Civil Service Employee, U.S. Federal Contractor Clearance: Secret
OBJECTIVE: To obtain a full-time position within the U.S. Federal Government Agencies. SKILLS SUMMARY:
Skilled professional with over 24 years of IT experience specializing in server application administration, which includes implementation, configuration, coordination, maintenance, security configuration of hardware and software systems within the AFNET \ MHS domain. While managing and maintaining these systems, I have supported over 1500+ end users to include civilians, military and contractors assigned to Keesler Medical Center. EMPLOYMENT HISTORY
Convergent Solutions Inc. 05/19-Present
Keesler Air Force Base (Full-Time)
Site Lead / Applications Administrator II
GS-12/13 Level Equivalent, 4+ Years’ Experience
As the Site Lead / Applications Administrator II, my primary responsibility is overseeing, managing, directing, and mentoring all company employees assigned to the Keesler Medical Center. In addition, I am also responsible for managing, installing, maintaining over 10 servers, and providing subject matter expert with internal and external customers.
Supervised, directed, mentored and recruited new team members which includes assigning work tickets, approving bi-weekly timecards, resolving and escalating any employee related issues to upper management.
Provided support subject matter expertise for an array of Automated Information Systems
(AIS) and specialized medical systems throughout the Keesler Medical Center which includes the following systems; Enterprise Blood Management System, Transfusion Blood Systems, Military Health Systems Management and Analysis & Reporting Tool, Defense Medical Logistics Standard System, Audiocare Application Suite, Anesthesia Remote Monitoring Device, Surgery Scheduling System, Coding Compliance Editor, Computrition, Over-the-Counter Network, ABACUS, and DOEHRS-Hearing Conversation supporting and utilizing the following operating systems which include 2
Selena Nicole Ray
Windows Server 2012 R2, Windows Server 2008 R2, Sequential Query Language 2000, MUMPS Talk, Hyper-V Server and Windows 10.
Performs project management roles which include deploying, implementing, managing, system deployment and upgrades. Furthermore, I was responsible for coordinating with medical device vendors such as, G.E. and Drager, assisting with completing on site projects, routine site evaluations for new and existing IT devices, and special projects
Create, add, modify and user accounts and permissions for assigned medical systems, which includes utilizing Active Directory services and DRA (Directory Resource Administrator).
Responsible for managing and maintaining documents, logging activity, progress reports, performance analysis related to managed Information Systems.
Conducts routine security patches, updates and modifications as necessary on servers to ensure DOD compliance with STIGs and IT directives.
Collaborate with clients on resolving systems related issues to insure customer requirements are met and goals are achieved.
NCI Information Systems Inc. 09/09-09/16
Apptis Inc. 01/05-09/09
Computer Science Corp. 11/00-01/05
Keesler Air Force Base (Full-Time)
Senior Systems Engineer
GS-12/13 Level Equivalent, 16+ Years’ Experience
As a senior system engineer, my primary roles and responsibilities were troubleshooting various hardware and software issues to include devices such as hubs, PCs, routers, switches, servers in the LAN /WAN environment at Keesler Medical Center. Additional roles included serving as task lead for six computer maintenance technicians.
Provide technical support, user maintenance, training, hardware installation, server and application upgrades for various specialized AIS within 81 st
Medical Group.
Administer, configure and maintain the Enterprise LAN / WAN for standard systems, including network infrastructure, which includes troubleshooting hubs, routers, switches, terminal servers and layer 3 gateway systems.
Configure, integrate, distribute and troubleshoot support for various types of personal computer-based microcomputers, network printers, and associated software applications, which includes in-house applications, commercial off the shelf software, and newly written utilities and application software supporting operating systems; Windows XP, Windows Vista and Windows 7.
Provide acquisition and program management support. Acquisition support includes all services necessary to identify, procure and deliver information system software and hardware products. Program management support includes financial management oversight, in-progress reviews, contract management, overall project coordination and quality assurance.
Provide assistance to the computer Security Officer as required for the administration of security procedures and performance measurement support.
Remote administration for software installation, troubleshooting and maintenance. 3
Selena Nicole Ray
Provide technical support, hardware installation, server and application upgrades for various specialized AIS.
DynCorp, Computer Data Systems, Inc. 02/98-11/00
Computer Data Systems, Inc. 03/96-05/98
Keesler Air Force Base (Full-Time)
Microcomputer Technician
GS-7/9 Level Equivalent, 4+ Years’ Experience
As a microcomputer technician I was responsible for systems analysis and design, providing user technical assistance, automated data processing trouble call resolution, user training and follow- on work center support.
Performed preparations, installations, fixed disk maintenance and optimization of approximately 1300+ personal computers which includes 486s and Pentium Pro platforms.
Installed vendor software including Microsoft operating systems (OS) through version 6.22, Windows OS, Windows 95, Windows NT, Office 97 Professional, Smarterm Communications, Norton Anti-Virus, Symantec Norton Ghost (5.1c SP1), Partition Magic, and numerous medical specialty applications.
Provided all phases of connectivity to a MAN ( Metropolitan Area Network ), encompassing Windows for Workgroups, Windows NT, Novell, Banyan Vines, Hewlett Packard Jet Admin, and Internet. All connections are interfaced to a numerous medical AIS.
Civil Service Employee 05/93-03/96
Keesler AFB, MS
Student Helper
GS-3, 3+Years’ Experience
As a student helper my responsibilities included performing hardware and software maintenance on an array of hospital systems.
Provided system monitoring, custom support, fault recovery, daily backups and hardware maintenance for medium and large scale DEC/VAX computer systems.
Supported user trouble call help desk, logged trouble calls for work orders, resolved calls over telephone, and/or routed to other support staff.
Assisted the Ambulatory Data System’s (ADS) Server Administrator with user maintenance and troubleshooting user accounts, servers, printers and scanners.
Administered user accounts, installed, and troubleshoot networking Pentiums including Windows 95 operating systems, printers, ADS servers, and scanners.
Responsible for reporting and shipping faulty machinery to support centers for equipment replacement.
Provided updates to the hospital’s equipment inventory for all computer equipment maintained with the department.
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Selena Nicole Ray
EDUCATION
B.S. - Business Administration / Management Information Systems, University of Southern Mississippi, Hattiesburg, MS 2001
A.S. – Associates in Applied Science / Computer Programming Technology, Mississippi Gulf Coast Community College, Gulfport, MS 1995
CERTIFICATIONS
CompTIA - Security+ CE (8570 compliant IAT Level II) Valid from 08/27/2017 through 08/27/2020
Microsoft - Microsoft Sequential Query Language Server Administrator – Windows 2000 Obtained March 2004
Linux – Linux Installation and Configuration
Obtained August 2001
References upon request
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