James L. Porter

**** * ******* *****

Norfolk, VA 23502

add152@r.postjobfree.com

EXPERIENCE:

Experis LLC

**/**** - *******

Telecom Project Mgr

Carmax Corporate Office

Richmond, VA

Project manage the migration of 290 Carmax store to the CORE PBX located in Pittsburg, PA,

Architect, design, deploy and maintain enterprise telecommunications equipment .

Diagnoses and repairs equipment as assigned from system level to bench, prior to migration or replacement of standalone PBX (Legacy PBX) Installation of Avaya G450, in this case I utilized existing AVAYA digital sets.

Responds to job assignments such as work orders, engineering changes, change orders and submitting change request to alert network dept regarding impending equipment downtime, responsible for post cut

trouble calls as required. In most cases after PBX cut-over.

Performs pre- installation testing of new products to include new VDN’s, new routes and new vectors individually or as part of a team. Leads installations and upgrades of telecommunications systems.

Analyzes component requirements of new and upgraded systems with 3rd party maintenance contracting company. In this case VOX.

Develops documentation to support current and to test planned equipment configurations.

Develops metrics, measurements and WFO reports related to telecommunications systems.

Provides on-the-job training to user or other technical personne regarding change to new systems meet with management staff to ensure all CMS/WFO reporting is setup to the correct skillsets and that all incoming/outgoing calls traverse the vectors/routes correctly.

Provides planning and technical support for enterprise installations as required to include all network ip-addresses, for remote and and local connection or by tty port if needed.

Inform management of potential service level problems before they occur and communicate solutions.

Schedule and prioritize work to accommodate store needs while minimizing impact on current operations.

Coordinate and oversee vendor installations and maintenance personnel.

Oxford International

10/2018 – 01/2019 W2

Telecom Engineer II

Southwest Gas Corp.

Las Vegas, NV

Site survey and support engineer for the replacement of Avaya Blue CS1000, and multiple Legacy PBX systems to Cisco UCM. All sites were remote covering 3 states in western US. My position was to pull all current system configurations from the various PBX’s and POT’s lines to mirror them to the new CISCO UCM system, scheduled and completed by scope of work on a timely and pre dated schedule.

Oxford International

11/2016 – 10/2018 W2

Network Telecom Engineer

Riverside Health Systems

Newport News, Va

At Riverside Health Systems, as the Telecom Engineer supporting and maintaining end-user installations, configurations and upgrades for Avaya solutions deployed into the customer space. Responsibilities also included support and integration of Avaya Adjuncts, including Messaging, SIP solutions and Client Applications, as well as 3rd Party Products. Day-to-day activities were focused on moves, adds, and changes throughout customer’s “Enterprise” VoIP/Digital solutions from a central or remote locations.

Worked with limited guidance on projects within defined scope, to provide solutions to a diverse range of requirements and functional challenges.

I continually Displayed the ability and willingness to demonstrate Avaya voice communications solutions to the customer and internal team which included Working flexible hours when required.

In this role I Demonstrated, hands-on experience deploying and maintaining Avaya Aura solution comprised of Communications Manager (CM), Session Manager (SM), Session Manager (SysM), and Avaya Aura Messaging (AAM), Experience with SIP UC/CC architectures and deployments, Product or industry certifications, such as Avaya, VMware, Linux and AWS.

The configuration and installation and support of various telecom platforms to include Nortel CS1K, CS1000e, Avaya Blue, Avaya Red, Norstar, Spectralink, Ascom. The overall project included the re-allocation of the CS1K environment to be replaced with Avaya Red VOIP solutions. This entailed the replacement of multiple Nortel application and devices, the relocation of PRI/T1 circuits, and introduction of SIP trunking as a replacement, this was completed by timeframes set by Project management and Administrative staff. Work was completed on multiple platforms, to include: Aura System Manager 6.3, Communication Manager 5.2, Conferencing, AES, Contact Center Manager, IP-Office, Messaging, Presence Server, Session Manager, Communication Server 1000, Routing, SSL connection to non- networked CS1K cabinets. Troubleshooting a wide range of CS1K issues, utilizing various loads, to complete new installs of digital sets, to include ACD groups. Completing numerous tasks in the CM via the Avaya Site Administrator (ASA), this included troubleshooting various cover groups AAM support, Agent, station, announcement, SIP stations, setup of multiple core switches to support the overall VOIP network design. Various projects completed to include: The acquisition and installation of 346 Spectralink SIP devices, the relocation of Callpilot mailboxes to the Avaya Aura Messaging system, breaking down of the Callpilot Application Builder by converting multiple call menus to Vectors in the CM. Working with network teams to acquire the appropriate IP-addressing needed per segment, to support WAN connectivity. Worked with multiple WFO, applications such as CMS, AACC, utilizing recordings via ACR, for audio and screen captures. The installation and support of Avaya One-X softphone, application 2.5.11 for agent use on the desktop.

In this role I supported over 10,000 endpoints in wide area network on enterprise level with remote access to all sites.

Servers supported: Avaya WFO, Avaya IDS, Presence, Avaya EMC, Avaya EMCCORE, Avaya ACR, AACC, etc.

W2 CONTRACTOR 02/2011 - Present

5/2016 – 11/2016

Teksystems

Telecom Analyst W2

MAXIMUS, INC

Rochester, NY

The implementation of a 1887 agent contact center utilizing 2 Nortel/Avaya CS1000e PBX’s, the installation and support of Avaya Aurora Contact Center (AACC), the provisioning of AMC, CTI and Chrysallis cloudburst for skillset direction to agent, with screen POPS, the support and SME for the TELSTRAT, screen capture and audio recording, of agent calls, for supervision tools to aid admin staff in creating evaluations to assist these agents, the creation of IP-address listing for all of the contact center telephony equipment which included various media gateways, for both TLAN and ELAN, devices to connect to the customer LAN, the completion of SIT testing for all applications and equipment as per vendor specifications also to include UAT testing in-house to support the NYSOH project. The completion of ISO documentation, formulated around the project timelines and processes utilized. The troubleshooting of various issues, AMC, database, the setup of the databases to support 180 day retrieval and archive of all recordings and screen captures, for a 4 year term as per NYSOH guidelines. The installation of 2 Session Border Controlles, (SBC,ORACLE products) these controllers where set up to communicate within a 4 node SIP environment, via VERIZON network riding on top of local telecom FRONTIER infrastructure. The creation of a stringent Network Firewall table for connectivity use for both MAXIMUS staff and for vendor access. Assisting the Network security team in identifying necessary ports needed for system functioning. This project was completed with 1887 agents receiving multiple calls within a 30sec timeframe as per skillset and IVR choice by consumer.

CONTRACTOR 02/2011 - Present

2/2011 – 5/2016

CCS Complete Communication Services

Field Services Technician 1099

Field technician in support of EarthLink network services, the installation and service/support of hosted and non-hosed telephony services which included the configuration of various types of ADTRAN devices to connect customer sites to provisioned telco circuits, which included D’marc extending, the roll-out of hosted services, the troubleshooting of these services etc.

CONTRACTOR 02/2011 - Present

2/2011 – 5/2016

Contingent / Comcast Business

Certified Partner: Field Technician W2

The support for various equipment installs and other Network/Telecom support work

Extending D’marc to installation of network equipment to include Fortinet systems CISCO routers, and

CONTRACTOR 02/2011 - Present

2/2011 –2015

Shared Technologies/ Arrow S3

Verigent LLC

Sr. Telecom Engineer / Contractor W2

The daily maintenance and support of various platforms under the companies maintenance policy to include the installation and support of Nortel, Avaya, Norstar, Seiman Rolhm, Mitel, Cisco Communication Manager systems. The support of daily MAC’s, all trouble calls reported by customer, the annual maintenance of these business systems, with quick turn around to support multiple sites on a daily basis. Working with numerous Telco Companies in the support of PRI’s and other circuits support individual telephone switches. The programming of these switches, at system level with minimal Manufacturer support. Updating customer on new updates to their equipment and assisting staff with improving proficient Telecommunication in their facility. The migration of the Avaya Lagacy PBX to the CISCO Aurora, system utilizing CISCO Communications Manager, the installation of 9600 series CISCO Telsets the installation of GS430 / GS540 gateways the installation of PRI Cards in these devices along with the installation of T1 cards. The installation of CISCO POE success ppoints as well as CISCO POE switches. The installation and support of CISCO Unified Communications Manager

The administration of IP-set and analog sets on these systems, the troubleshooting of various issue’s on Avaya equipment. Creating reports using SLA”s on all hardware equipment, and the documentation of all processes. The creation of tickets, for in-house and manufacturer, support. The implementation of WAN PBX utilizing SIP creating a VPLS, connected to various PBX’s and remote connectivity via cell phone coverage utilizing various Cell companies, Verizon, BellSouth. The support and installation of a wide range of network devices, such as desktop support, Micro systems (Micro ver 5) Dell, HP Laptops, remote troubleshooting of customer desktop issues, repair and installation of a wide range Laser Printers, (Monochrome/Color). Clients supported companies such as Hospitality Wyndham Resorts, Westin Properties, Marriott Resorts, properties, Hospitals Georgia Regional Med Ctr., Hilton Head Hospital, East cooper Regional, Beaufort Memorial, other Businesses, Lockeed Martin, Worthington Corp., BASF, Maersk, etc.

1999-12/2011

Beaufort Memorial Hospital, Beaufort SC

Information Systems Telecommunications Administrator

Performed as Network Administrator in the installation, maintenance, and repair of a wide range of network equipment, associated peripheral devices, and remote communication systems including: Citrix servers, other Microsoft servers 2003, 2008 R2, modems, routers, hubs, switches, terminal servers and computer room environmental equipment.

Directly responsible for the design and implementation of Hospitals Local and Wide area network, which included the installation and support of various network routers, (layers 3) backbone switches Catalyst 4000 series Nexus 7000 series core switch utilizing 100 gigabit Ethernet traffic supply for main data center this of course was setup with redundancy. Layers 2 switches CISCO 2900, 3500, 6500 series Cat5 and Cat6 installs fiber installs and terminations to MUX boxes, the installation of CISCO ASA 5500 series for VPN connectivity including user authentication, IDS, and Firewall protection in conjunction with PIX devices for securex framework for enterprise network. Responsible for the segmentation of network running both classes (b,c) networks setting up VLANS for specific network nodes separating both voice and data. The installation of multiple access points throughout the main facilities and remote sites on separate vlans utilizing a/b/g 802.3 networks. Responsible for the procurement of multiple T1’s and DS3 and METRO-E data circuits for 50/100meg remote and in-house bandwidth/connectivity, PRI/BRI circuits for voice services local and long distance trunks. The use of various network protocols WEP, SMTP, IEEE 802.11, 802.3, LDAP, RTP, ICMP, SNMP, Ipv4, Ipv6, ipsec, TCP, UDP, FTP, TFTP, HTTP, SIP H.323 and other protocols utilized on a case by case administration of TCP/IP network.

The monitoring and troubleshooting of wide are network utilizing protocols such as BGP, OSPF,EIGRP, QOS, PPP, IPSEC, MPLS. The administration and support, of remote connectivity to various remote offices, by use of Metro-E /dark fiber and T1 Dark Fiber copper connectivity. During my 12 years of employment at BMH the hospital has been nominated to the 100 most wired hospitals in the country 8 years in a row.

All installations where preceded and followed by documentation and support training, including network diagrams and individual device specific data sheets. All diagrams and network flow designs where created utilizing Microsoft Visio.

Maintained the phone switch and paging bridge for all communication needs, including wiring for new construction and adds moves or changes for existing sites.

Worked directly with third party vendors contracted to provide professional support of the hospital’s communication systems. Such as the Nortel CS1000, callpilot server, Communication server, Signaling servers, DHCP server, remote survivable switches, PRI’s and other analog devices. The administration of Hospitals Call centers and ACD groups. Installed and managed hospitals in-house paging system ZETRON paging bridge with alpha-numeric, numeric and voice paging (includes the programming of the pagers also the programming of several devices Nortel M3901 – M3905 VOIP i2001 – i2004 / 1120 – 1140 and Nortel 2007 desktop phones, the Spectra-Link portable WiFi devices, also the introduction to SIP trunking and installation of SIP server.

All these devices were setup in the OTM/Communication servers/ element server. The installation of CISCO access points throughout facility to support this WiFi activity, and monitoring of the network. Activity participated in and was accountable to assigned work teams.

Responsible for timely assessment and resolution of network and other computer hardware problems. Performed preventive maintenance and monitoring on the phone switch. Performed daily production activities such as report and special forms printing, routing of reports and forms, system backups, and any other operation functions as required.

Monitors WAN and Metro-E connections and performance to ensure reliable telephony services at Beaufort Memorial Hospital satellite facilities. Product research and installation of all network and telecommunications equipment and related software.

Researched and ordered all network and software confirming compatibility with existing systems. Responsible for replacement and or repair of non-functioning equipment. Instructed hospital computer users on use of computer equipment as necessary.

Performed maintenance on hardware to ensure its continued operation. Maintained all inventory logs as directed by IS Chief Information Officer. Responsible for taking and logging Help Desk calls and continued updating of database. Was assigned during non-business hours as first line resource for network, software and hardware problems as necessary.

Worked in conjunction with Network and Server Administrators to actively support and troubleshoot voice mail and e-mail integration. Integrated hospital mission and vision into daily tasks through dedication to customer satisfaction, quality improvement and collaborative relationships.

Resolved Pyxis machine malfunctions, and installs, Installation of GE muse systems including servers and MUSE devices.

Worked in Several Meditech Modules, and trained for support of Meditech OS for printing and interface connectivity, completed several Meditech upgrades over the past 12 years from Meditech 3.0 to Meditech 6 Client server, support various departments in the Hospitals creating forms etc., support of Meditech clinical systems E systems and electronic forms.

1998-1999

Hargray Telephone Company

System Support Analyst

Supported over 250+ users, on both WAN/LAN connection to a NT 4.0 server, SMS, SQL AS/400, and various other applications running on A NT/IP platform, along with VAX systems/peripherals, the trouble shooting of various trouble calls through a helpdesk environment, which included both hardware/software trouble calls, utilizing SMS client and other client server software in an Oracle/Vax Network environment.

1995-1998

Hilton Head Medical Center & Clinics

Systems/Telecommunications Coordinator – MIS Manger

IS Coordinator for 22 and growing sites the installation and support for various systems, both data and voice, Network Administrator, NT server, SQL Server, Exchange Server, the support, of at least 220 users, E-mail Administrator, set-up users one-mail, via exchanger server in Dallas, Texas and Atlanta, Georgia. The installation of an exchange server at the administrative site, the support for all user task and the establishment of connection to Risc 6000 (RIMF) via T1 lines or frame relay utilization of both TCPIP and TCPIP protocols for local server connection. Trouble-shooting various telephone system problems on various telephone systems (NORSTARg, NORTEL BCM, including Meridian Mail, etc), including the research of and procurement of these systems thru company policy. The writing of various applications, utilizing FOXPRO Database, C++ and other scripting tools, utilizing SQL and other database applications, and program languages needed to accomplish necessary tasks.

1993-Present

Consulting/Computer Sales – Service, - Self –Employed

The sales and service of various types of software to fulfill the needs of the individuals, in the endeavors chosen for the need of these systems. The training and support of various personnel on the use of these systems. Consistent contact with these individuals in the upgrade and or training on their systems and system software. Various systems worked on include: 286AT – 486 Pentium 133mhz, Multi-media systems, the installation and service of various pre-manufactured software both user friendly and not so user friendly. Such are Paradox, Q&A, Access, Windows 3.0-3.1 for workgroups, Windows 95, CSD, Foxpro, Quattro-Pro, C-Basic, C+ Basic, C+, Dbase IV, Office 95, Corel, WordPerfect, Corel Draw, Cassmate, ACCPAC, Realistic Accounting Package, Lotus 123, Excel, Multiplan, Ventura Desktop Publishing and many others.

1990-1993

Chase Electric Heating and Air-conditioning Contractor, Hilton Head Island, SC

Estimator Bidder/Warehouse Manager

The estimating and bidding of various electrical/HVAC projects, completing take-offs as specified by architectural drawings. Managing of warehouse which housed over 20,000 different items for both HVAC/electrical materials used in either contract construction or service parts. The job costing of these particular projects etc. The managing of the company’s computer system Novell LAN 3.1 system with eight pc’s connected by coax, utilizing various multi-user software.

1987-1990

Atlantic Computer Corporation, Hilton Head Island, SC

Bench Tech/Service Technician

Selling and servicing various PC’s. This entailed the trouble-shooting of various computer/printer malfunctions up to and including the complete rebuilding of these systems and peripherals ranging from 8088 AT-386 AT servers for various businesses on Hilton Head Island and the surrounding area. Repair included such items as various printers both dot matrix and laser, monochrome monitors, color monitors etc. The ordering of various equi8pment, parts, etc. The installations of several Ethernet, Lantastic, Novell networks all of which were in the local area. The training and certification as an authorized network administrator. The trouble-shooting of various network crashes/aborts. Aiding customers in the selection of compatible software, and aiding in the conversion of these applications to fit their needs. Creation of various bulletin boards databases, spreadsheets, and other programs.

1984-1987

Gulfstream Aerospace, Portwentworth, GA

Computer Operator/ System Scheduler

The operation/programming on IBM 370 mainframe, IBM 3090MVS/XA, the daily monitoring and scheduling of various system application by use of system utilities, such as Omegamon, UCC7&, UCC11, and IEBGENER, the writing of various daily weekly, monthly, quarterly, semi-annual and annual production runs. The monitoring of various peripherals attached to system such as 3211 printer, tape drive etc. Also aided Systems analyst in the writing and testing of various application for various departments throughout the plant.

EDUCATION

2000 - 2011

Nortel Succession/CS1000 Advanced Patching Training Nortel CS1000 6.0 Technical Transfer Course

Nortel Advanced CS1000 VoIP Troubleshooting Training Course

Nortel OTM 2.20 / Telephony Manager 3.x Training Course

Nortel M1/Option 11c-81c Installation/Maintenance/Upgrades Course

Nortel Call Pilot 5.0 Boot Camp Installation & Maintenance Training Course

Nortel Call Pilot I&M Training Course

2001 - CISCO Certified Network Associate

All courses completed under Century-Link Telephone Company vendor support in Raleigh, NC / the Knowledge /Center Dallas - FortWorth, TX

2000

Seimens Rolm training, Reston, VA

1996

EDS Systems Training, Dallas, TX

1980 – 1982

University of Texas

1977- 3 months

USN Technical School, Meridian, MS

1973-1977

Beaufort High School, Beaufort, SC

Excellent Interpersonal Skills

References Furnished Upon Request

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